Y-Axis Overseas Careers Kolkata Reviews

Employer’s Response

Dear Colleague, Thank you for your feedback. We would like to assure you that our organization upholds a culture of inclusivity and equality, where discrimination of any form is strictly prohibited. Our operations span across the northern, southern, eastern, and western regions, along with several international offices. We take pride in embracing diverse cultures and fostering an environment where colleagues across regions have thrived and grown with us over the past 26+ years. We have consistently emphasized that strict action will be taken against any individual found engaging in discriminatory behavior based on caste, creed, or culture. We are committed to maintaining our reputation as a secular and respectful workplace. Regarding the concern raised about being compelled to work from the office despite being hired under a permanent work-from-home arrangement, we have thoroughly reviewed the matter. No such directive has been issued. If transitioning to office-based work had been intended, the hiring would not have been finalized as a permanent work-from-home role. We encourage employees to report concerns directly through the appropriate HR communication channels so that timely and fair action can be taken. Using public forums to misrepresent the organization does not help in resolving concerns and may cause unnecessary reputational harm. Thank you for your understanding and cooperation.

Employer’s Response

Dear Ex-Colleague, Thank you for your feedback. As a professionally managed company, payroll is processed on a timely basis. We have never delayed or defaulted on salaries even in the most unprecedented of times. Providing that financial certainty and security is important to us. Regarding the concern you’ve raised, we would have liked if this was brought to the attention of your Reporting Leader or HR while you were with us. We always encourage employees to communicate any issues or concerns related to their work, the support provided by their leaders, the work environment or any aspects of training and daily operations. We are constantly seeking feedback through the employee connect sessions, surveys and check-ins by senior management. We wished you had brought it up. We would have been able to address it promptly and take necessary action, as warranted. Please do get in touch with us, should you wish to give us feedback, corrective action as needed and for an opportunity to work with us again.

Employer’s Response

Dear Concerned, Our onboarding process is designed to set every employee up for success by clearly outlining role expectations from the start. We provide thorough training, ongoing mentorship, and on-the-job guidance, along with refresher sessions as needed. For our sales professionals, key responsibilities include managing counseling sessions, delivering exceptional customer service, maintaining regular follow-ups, driving closures, and focusing on revenue generation. Our decisions are not made arbitrarily. Policy changes, if any, come due to business requirement &/ or performance and its implementation is with prior intimation to the employees. Also, one month's performance has never been a criterion for evaluating anyone's promotion. All our decisions are made after careful review of performance, conduct and discipline. Our culture of meritocracy is transparently driven through technology, leaving little scope for human intervention, bias or politics to play any role in a person’s learning, work, growth or continuity. All decisions are data-driven including regrettable terminations. This meritocratic culture eliminates any reason to flatter or please anyone to get support, for continuity or growth. During your time with us, you would have seen deserving performers across genders being promoted to leadership positions. For us integrity is prime & we reinforce ethical standards in the work practices all the time. Penalties, if any, would be for any incorrect practice adopted by any member. Employees are informed of the monthly targets they must meet to qualify for commissions, with minimum billing requirements that are regularly communicated by their managers. Weekly updates on these targets, along with comprehensive product training and continuous support, are provided to help employees succeed and grow within the organization. Regular feedback is also offered by senior leaders to identify improvement areas, ensuring corrective actions are taken to help meet targets. Unfortunately, it seems that this has not been your experience, and we regret that. The dissatisfaction expressed seems to stem from our consistent reinforcement of essential conduct and behavior aligned with our values. It seems you may be facing challenges in understanding the policies & procedures. We would like to offer assistance by which we can help you overcome any difficulties faced. Please don’t hesitate to reach out to us on hr@y-axis.com.

Employer’s Response

Dear Colleague, Your feedback has been noted, albeit with regret. We say so, because as someone working with us full time, you are fully aware that none of it is right, therefore your year long tenure with us. We do not penalize anyone for not meeting targets. It never happens. We have a rewarding work culture and a very aggressive incentive system. Anyone who met the assigned tasks and targets earned high incentives. We are happy to see our employees take over 50-60% of their salary as incentives. And this transparently driven through technology, leaving no scope for human intervention or bias. You too would have experienced it and/or seen your colleagues take the same. Penalty, if any, is usually for policy violation - excessive tardiness and uninformed absence from work. There is a basic expectation of discipline, professional behaviour and an outcome in the role you have been taken on for. In terms of operational flexibility and Sunday working, we operate seven days a week, allowing employees the autonomy to choose their designated day off. A strict working week is followed ensuring there is a weekly off on the chosen date, promoting a healthy work-life balance. This empowerment extends to selecting when to work and when to take breaks in accordance with our policies. We maintain transparency about our products/services and deliverables with clients as well. We ensure every client is counselled correctly, the deliverables of the service is sent as notes to the client and an invoice and service level agreement is issued for every service. Everything is in black and white. All this through an automated process. Clients are engaged and updated through regular service updates right through the process in keeping with the SLAs. We have earned our position as trusted advisors over the last 25 years and we work hard in ensuring we maintain that trust and do not do anything for short term gains. Integrity is a core value with us and this reiterated to our colleagues working with us regularly on treating our clients and doing our job ethically and with empathy. Again, you too have received many communications on ethics at work, in your time with us. It does appear that you are dissatisfied about your work and are facing difficulties with your work and targets. We encourage you to get in touch with us at hr@y-axis.com and we will help you work through the challenges you are facing through training and by assigning a coach who will work with you on your learning and success. ------------------------------ Thanks & Regards

Employer’s Response

Dear Colleague, Thank you for your feedback. For 25+ years, we’ve earned the trust of our clients by upholding integrity as our core value. We emphasize ethical practices and empathy in every aspect of our work, reiterating these principles to all colleagues. You've likely seen multiple communications about ethics during your time with us. Transparency is integral to our operations. Every client receives accurate counseling, clear deliverables documented as notes, and an invoice with a Service Level Agreement (SLA). Our automated systems ensure consistent updates, keeping clients informed throughout the process. This commitment extends to our employees as well. During recruitment, we clearly outline job expectations and provide employment terms for review and agreement. Joining Y-Axis is a voluntary choice made with a clear understanding of responsibilities. While we provide robust support and tools to enable success from day one, we expect diligence and performance, and we cannot support complacency or unproductive behavior. Punctuality and effective planning are critical to individual and organizational success, fostering productivity and work-life balance. Smart planning, timely deliverables, and adherence to professional standards are at the core of our approach. We trust team members to fulfill their responsibilities with accountability, respecting the trust and time of both colleagues and clients. When expectations aren’t met, we step in to implement corrective actions, ensuring clarity about potential consequences for continued non-compliance. To address any concerns about policy fairness: we follow a uniform policy framework across all locations, with adjustments only when mandated by state-specific regulations, such as professional tax or holiday lists. All offices and colleagues are equally valued. If you’re finding it challenging to meet your work expectations or targets, we’re here to help. Please reach out to us at hr@y-axis.com. We can provide additional training and assign a coach to support your growth and success. Let’s work together to overcome challenges and build a fulfilling career at Y-Axis.