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Y-Axis Overseas Careers
based on 514 Reviews
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Full Time
Immigration Department
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Employer’s Response
Dear Concerned, Thank you for your review. We value your input and would appreciate any specific feedback or suggestions you may have. Your recent post did not contain any details, so we encourage you to share your thoughts with us at hr@y-axis.com or connect directly with the HR team at your convenience. Please be assured that we are committed to supporting you and helping you achieve your full potential. Looking forward to hearing from you.
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Full Time
Other Department
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Will learn new things that can help
NA
Employer’s Response
Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!
Voice / Blended Department
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Nothing much
Like is limited dislike is many as your growth is limited if you are a hard worker this Organization is not for you as their is no value for hard worker. If you expert in buttering your superior then this is a correct choice for you.
Work days: Monday to Saturday (Strict Timings)
Voice / Blended Department
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Just going on
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Administration Department
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Work life balance
Salary/appraisal
Can't explain its multitasking
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This is a desk job.
Canada process Department
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Very good place to work
Nothing
Work timings: Flexible Timings
BD / Pre Sales Department
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Great colleagues to work with. Good Work life balance.
Mediocre salary pay master
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Retail & B2C Sales Department
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The company is diligent when it comes to monitoring performances, salary credits and incentives.
The managers are biased. Immense pressure of sales. Last Sunday is working. They require a reason to approve leaves. You have to submit your mobile. The washroom is located outside office. You have to write all the break timings including washroom breaks which feels like a school.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Colleague, Thank you for your feedback. We’re glad to hear that you appreciate our efforts in monitoring and rewarding performance and compensation. Our compensation structure is designed to be competitive and fair, based on factors such as grade, experience, skills, and performance. This includes structured increments, promotions, and ample career development opportunities. To ensure transparency and timeliness, performance-based incentives and bonuses are paid alongside monthly salaries when targets are achieved and are clearly reflected in payslips. Additionally, weekly incentive payouts and monthly bonuses enable immediate recognition, eliminating the need for employees to wait an entire year for rewards. We are committed to the accurate and on-time processing of all compensation. Our meritocratic culture ensures that employees are rewarded based on measurable results, abilities and contribution rather than on seniority, favouritism, or other non-merit-based reasons. Everyone is given access to the same resources, training, and opportunities to prove their abilities. Decisions related to performance reviews and career progression are data-driven and supported by technology to ensure transparency, fairness and minimize bias, external influences or office politics. We would like to hear from you about the bias you seem to have experienced to bring in corrections as merited. We emphasize the importance of a planned approach on a daily basis, towards work and targets . Consistent and focused efforts are key to managing deliverables and reducing work pressure. While feedback is regularly provided for improvement, dissatisfaction may arise when such feedback is not implemented. We are equally committed to promoting a healthy work-life balance. Our structured workweek avoids excessive work hours or a seven-day schedule, and we provide flexibility for team members to select their preferred days off. While punctuality and leave management are important, this flexibility ensures a balance between professional and personal commitments. Employees who diligently perform their tasks and achieve their assigned targets are not required to work on Sunday. Our IT and data privacy policies, including mobile submission protocols, are clearly communicated during the hiring process. Adhering to these policies is essential to maintaining client confidentiality, secure and compliant workplace, and team members agree to these guidelines upon joining. Non-compliance with established policies—such as irregular work schedules, tardiness, or excessive breaks—necessitates corrective actions to uphold our standards. If employees conduct themselves responsibly, we provide a professional and empowering workplace environment, free from the need for micromanagement or overly rigid rules resembling a school-like atmosphere. We encourage them to take ownership of their actions, collaborate effectively, and thrive without unnecessary oversight. If you observe any instances of bias or have concerns, we strongly encourage you to contact HR for a thorough review and corrective action. You can reach us directly via the HR contact numbers shared regularly in the organization or email us at tellus@y-axis.com. We are here to support you.
Full Time
Administration & Staff Department
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I left organization in COVID 19 they didn't pay for the work . Organization is just money oriented. Me and my family was suffering from the pandemic situation and shared all the details on mail still they were asking me to work. Worst organisation never recommend.
Worst organisation never recommend any one
Work days: Monday to Saturday (Strict Timings)
Employer’s Response
Dear Ex-Colleague, Thank you for sharing your feedback. We regret any distress this situation may have caused. We want to clarify that we have always been mindful of each individual's circumstances and have never pressured anyone to work against their will. Most definitely not during times of personal or family health challenges and certainly not during the pandemic. If a colleague or their family was affected by COVID-19 or other health issues, we provided time off and even set up a task force to help with needed hospitalization, organizing needed medications, vaccines and overall support. The pandemic brought unprecedented challenges, including for our business. We were committed to minimizing layoffs and ensured that the majority of our staff were retained. We provided training across departments to help colleagues adapt to new roles, ensuring they could remain employed and continue earning a stable income. The well-being of our colleagues was a top priority, as was keeping the company operational. It required all of us to adapt to new ways of working and take responsibility. Our expectation was straightforward: that everyone would be punctual, give their best effort, work diligently to complete their tasks and targets, and do so with integrity. We have had to address instances of indiscipline, neglected tasks & clients, and unmet targets by reinforcing the importance of discipline and diligence and taking appropriate actions when necessary. We understand that your dissatisfaction may have stemmed from our continuous emphasis on these essential standards of conduct and behaviour, which are aligned with our company values and work deliverables.
Full Time
Voice / Blended Department
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Skill development
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Work-life balance
Leads and manager support
Salary hike
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!
Full Time
Product Management - Other Department
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Salary is average. Medical cover for spouse and child is not covered by company.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success, Service & Operations - Other Department
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Employer’s Response
Dear Concerned, Thank you for your review. We value your input and would appreciate any specific feedback or suggestions you may have. Your recent post did not contain any details, so we encourage you to share your thoughts with us at hr@y-axis.com or connect directly with the HR team at your convenience. Please be assured that we are committed to supporting you and helping you achieve your full potential. Looking forward to hearing from you.
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Full Time
IT Infrastructure Services Department
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Good Place to work. If you are paid 30k salary and you are able to do your target you can earn well atleast 50 to 60 Ker month. Good Work ethics. But sales pressure is high unable to complete the target Good work life balance
Work days: Monday to Saturday (Strict Timings)
Employer’s Response
Dear Colleague, We truly appreciate your review acknowledging Y-Axis as a great place to work. For over 25 years, we have built trust with our clients by upholding integrity as our core value. Ethical practices and empathy are embedded in everything we do, and we continuously reinforce these principles among our colleagues. You may have noticed multiple communications emphasizing ethics during your time with us. Transparency is fundamental to our operations. Every client receives accurate counseling, clearly documented deliverables, and an invoice with a Service Level Agreement (SLA). Our automated systems ensure consistent updates, keeping clients informed at every step. This commitment extends to our employees as well. During recruitment, we provide a clear outline of job expectations and employment terms for review and agreement. Joining Y-Axis is a voluntary decision made with a full understanding of responsibilities. While we offer strong support and tools to enable success from day one, we also expect diligence and performance. Complacency and unproductive behavior are not aligned with our values. As you rightly pointed out, there is immense earning potential along with continuous learning and growth opportunities. Many employees earn commissions amounting to 50-60% or even up to 100% of their base salaries through transparent, technology-driven incentive structures that eliminate human bias. We encourage a structured, goal-oriented approach to work. Consistency and focus help manage deliverables effectively and reduce work pressure. While we provide regular feedback for improvement, challenges may arise when feedback is not acted upon. At Y-Axis, we are equally committed to fostering a healthy work-life balance. Our structured workweek prevents excessive work hours and seven-day schedules. While punctuality and leave management are important, this flexibility ensures a balance between professional and personal commitments. Employees who meet their targets and responsibilities are not required to work on Sundays. Thank you for sharing your thoughts and for being a valued part of Y-Axis.
Full Time
Business Process Quality Department
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Quality of work
High work pressure
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Dear Colleague, Thank you for your feedback. For over 25 years, we have built our reputation as trusted advisors through integrity and ethical practices. We prioritize long-term trust over short-term gains and consistently uphold transparency in all our client engagements. Every service includes proper guidance, documented deliverables, and formal agreements, ensuring clarity and accountability. Our automated processes keep clients informed at every stage. We foster a structured, goal-oriented work approach to enhance productivity and reduce stress. Case assignments are strategically distributed to maintain quality and fairness, with regular reviews for realignment as needed. Employees are supported in planning their routines effectively to maximize efficiency. Continuous feedback is key to professional growth, and we encourage employees to act on it for ongoing improvement. Adherence to organizational policies—such as attendance, punctuality, and break management—is essential for maintaining a high-performance environment. Regular employee connects help address concerns, and we are committed to providing necessary support. Please feel free to reach out to HR for any assistance. We are here to help you succeed.
Full Time
Enterprise & B2B Sales Department
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Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!
Full Time
Sales Support & Operations Department
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Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!
Full Time
IT Support Department
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There is no Maternity break even though they will say yes but 4th month after delivery they will give and you need to go office if you want your maternity salary Otherwise they won't give salary also such a worst company I have ever seen in my life
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Concerned, Thank you for your feedback. Please be informed that maternity benefits are extended to all women, as per the statutory policy and guidelines in place. Be rest assured that we are fully compliant with all statutory policies for all our staff. We are confident that you too would have been given this benefit, unless you were not eligible as per the provisions of the Maternity Act itself, specifically with regard to the duration of your employment prior to your pregnancy. We want you to know that we are an equal opportunity employer & a working - mother friendly organization. We encourage women to join us back after a maternity break to pursue their career. We also accommodate requests from our female colleagues, going on or who are on maternity leave and would like to extend their leaves beyond the statutory period of 6 months. We are considerate in obliging to their requests for extended breaks, understanding fully well the mother’s need to be with the child, while assuring them of their job security. They are taken back either in the same role or in another role depending on the positions/roles available once they resume work. Re-training is given as needed. We have so many of our female colleagues who have availed these benefits while being employed with us. We are fully compliant with the statutory requirements and go beyond too. With flexi timing policy in place, we make it easier for them to get back to workforce while balancing their personal obligations. Almost 45% of our employees (including leaders/managers) are females and most of them are working mothers. Do reach out to HR in case of any queries/ concerns so that we can assist you. We will be happy to help.
Full Time
Enterprise & B2B Sales Department
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Nothing to like
Very strict on timings and they cut half of salary based on late literally. Very bad work culture. Joining formalities also very bad . Training exams or assessment system also too much strict they can terminate anyone based on that even.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Colleague, Thank you for sharing your feedback. At our organization, punctuality and discipline are core values that form the foundation of our work culture. Consistently adhering to office timings is vital, as it enables individuals to stay focused and deliver responsibilities effectively. These values are essential in driving productivity and aligning with the objectives for which each team member has been onboarded. Our policies are thoughtfully designed to help employees plan and structure their day in a way that maximizes efficiency. We believe that starting the day on time sets a positive tone, encourages goal-oriented work, and fosters a strong sense of achievement. To support these standards, regular monitoring is conducted to ensure productivity is sustained and team goals are met. It is unfortunate when constructive feedback is not received in the spirit intended and is instead perceived negatively. We do not penalize anyone who does their job with diligence and responsibly. We have a rewarding work culture and a very aggressive incentive system. Anyone who met the assigned tasks and targets earned high incentives. We are happy to see our employees take over 50-60% of their salary as incentives. And this transparently driven through technology, leaving no scope for human intervention or bias. You too would have experienced it and/or seen your colleagues take the same. Penalty, if any, is usually for policy violation - excessive tardiness, uninformed absence from work and ignoring tasks and clients. For over 25 years, we have built our credibility on a foundation of integrity, ethical practices, and long-term trust. Transparency is at the heart of all our client interactions—each engagement is supported by documented deliverables, formal agreements, and automated processes that provide clients with consistent updates and clarity at every step. We also remain committed to continuous learning and development. Every employee is provided with comprehensive, role-specific training and regular refresher sessions. Post onboarding, we ensure in-depth training and periodic assessments to track learning progress and enable effective role delivery. Our leaders and mentors are equally committed to supporting each team member’s growth and success. Should you have any further concerns or require assistance, we encourage you to reach out to us at hr@y-axis.com. Please be assured that we are here to support you and will gladly assist you with any challenges you may be facing in your role.
Full Time
Content Management (Print / Online / Electronic) Department
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Nothing as such to like. Very poor experience..
There is a culture of groupism. Majority people are from South India and they always keep a tendency to side or criticize people belong to other state or the one whose vibe doesn't match with them. I didn't like this behaviour. From COO to junior employees, they all carry the same culture. After hiring for permanent work from home, later forcefully tries to bring the employee to work from office.
Employer’s Response
Dear Colleague, Thank you for your feedback. We would like to assure you that our organization upholds a culture of inclusivity and equality, where discrimination of any form is strictly prohibited. Our operations span across the northern, southern, eastern, and western regions, along with several international offices. We take pride in embracing diverse cultures and fostering an environment where colleagues across regions have thrived and grown with us over the past 26+ years. We have consistently emphasized that strict action will be taken against any individual found engaging in discriminatory behavior based on caste, creed, or culture. We are committed to maintaining our reputation as a secular and respectful workplace. Regarding the concern raised about being compelled to work from the office despite being hired under a permanent work-from-home arrangement, we have thoroughly reviewed the matter. No such directive has been issued. If transitioning to office-based work had been intended, the hiring would not have been finalized as a permanent work-from-home role. We encourage employees to report concerns directly through the appropriate HR communication channels so that timely and fair action can be taken. Using public forums to misrepresent the organization does not help in resolving concerns and may cause unnecessary reputational harm. Thank you for your understanding and cooperation.
Full Time
BD / Pre Sales Department
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If an employee know how to play politics can only survive in Yaxis... and BM are the King/ Queen of politics
Biased if you are the performer even... BM not interested in work..they want only buttering.. ego massage... and says themselves that they have control of Directors.
Work timings: Strict Timings
Work related travel: This is a desk job.
Employer’s Response
Dear Colleague, Thank you for sharing your feedback. As a valued team member, your concerns were looked into and addressed promptly last week. Our organization is built on high standards of discipline, professionalism, and performance, and we take pride in the achievements of our dedicated employees who excel and grow within our merit-based culture. Every decision, including performance reviews and career advancement, is data-driven and technology-enabled, ensuring fairness and minimizing any chance of bias. This structure allows our team members to focus on their work without concern for external influences or office politics, fostering an environment where dedication and excellence are the sole pathways to career progression. We understand that challenges may arise, and we are committed to supporting you. As someone who has been with us, if you encounter any issues or difficulties or have additional concerns, please connect with us (HR) to be able to understand and provide a solution. Please be rest assured that we are here to help and ensure you have a rewarding experience with us.
Full Time
Marketing Department
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It's the worst
Management doesn’t care about you, cut your salary if you are late by 15 minutes, you cannot open blinds in the office, you cannot carry your phones inside, POSH complaints are not taken seriously, they will not give you wfh even if you had a baby. They hire interns to do scrut work just to fire them in six months even though they promise you that your internship will get converted into a full time role. Their dress code rule is too strict and they give you LOP if you don’t adhere to it 100%. Very toxic working environment, do not come here...Read More
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Hi, The feedback has been noticed and concerns have been addressed amicably. Thanks, Y-Axis
Full Time
Employee Relations Department
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Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Sales Support & Operations Department
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Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Concerned, Thank you for sharing your review. We truly value your input and would greatly appreciate any specific feedback or suggestions you might have. Your recent post didn’t include detailed insights, and we would love to hear more about your experience. Please feel free to share your thoughts with us at hr@y-axis.com or connect directly with the HR team at your convenience. Rest assured, we remain committed to supporting you and helping you reach your full potential. We look forward to hearing from you.
Full Time
Administration Department
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Employer’s Response
Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!
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Full Time
Customer Success Department
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Employer’s Response
Dear Concerned, Thank you for your review. We value your input and would appreciate any specific feedback or suggestions you may have. Your recent post did not contain detailed insights, so we encourage you to share your thoughts with us at tellus@y-axis.com or connect directly with the HR team at your convenience. Please be assured that we are committed to supporting you and helping you achieve your full potential. Looking forward to hearing from you.
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Full Time
Other Hospital Staff Department
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Employer’s Response
Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!
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Full Time
Customer Success Department
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Work-life balance
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
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