Y-Axis Overseas Careers Assistant Team Leader Reviews

Employer’s Response

Dear Ex-Colleague, Thank you for sharing your feedback. We regret any distress this situation may have caused. We want to clarify that we have always been mindful of each individual's circumstances and have never pressured anyone to work against their will. Most definitely not during times of personal or family health challenges and certainly not during the pandemic. If a colleague or their family was affected by COVID-19 or other health issues, we provided time off and even set up a task force to help with needed hospitalization, organizing needed medications, vaccines and overall support. The pandemic brought unprecedented challenges, including for our business. We were committed to minimizing layoffs and ensured that the majority of our staff were retained. We provided training across departments to help colleagues adapt to new roles, ensuring they could remain employed and continue earning a stable income. The well-being of our colleagues was a top priority, as was keeping the company operational. It required all of us to adapt to new ways of working and take responsibility. Our expectation was straightforward: that everyone would be punctual, give their best effort, work diligently to complete their tasks and targets, and do so with integrity. We have had to address instances of indiscipline, neglected tasks & clients, and unmet targets by reinforcing the importance of discipline and diligence and taking appropriate actions when necessary. We understand that your dissatisfaction may have stemmed from our continuous emphasis on these essential standards of conduct and behaviour, which are aligned with our company values and work deliverables.

Employer’s Response

Dear Colleague, Thank you for your feedback. We offer to all our colleagues a great opportunity at learning, meaningful work, earnings, growth and stability. We ensure we pay out salaries on time and have never ever defaulted on salaries even in the most unprecedented of times. Providing that financial certainty and security is important to us. We wanted to especially address the dissatisfaction you feel about politics undermining performance. Our performance metrics are clear and transparent. The technology we use has been an enabler of that transparency and defined metrics. As you are aware, right from assignment of prospects/leads, to the activity - calls, tasks and results are all managed through a seamless tech driven process with little or no scope for human intervention and bias. Training and ongoing support is continuously provided to all. Our rewards, incentives and appraisals are purely based on these clearly measurable metrics. It is all too visible for politics then to play a role in favouring a non-performer. That is not possible. We are certain you have experienced it too as a user of the systems & applications we have in place to help you manage your learning, work and performance. However, if you feel otherwise or have been a witness to it, we encourage you to get in touch with HR on this. We will review and take the needed action as deemed necessary, to correct this. Our culture of meritocracy recognizes and rewards performers. Regards

Employer’s Response

Dear Colleague, We truly appreciate your review acknowledging Y-Axis as a great place to work. For over 25 years, we have built trust with our clients by upholding integrity as our core value. Ethical practices and empathy are embedded in everything we do, and we continuously reinforce these principles among our colleagues. You may have noticed multiple communications emphasizing ethics during your time with us. Transparency is fundamental to our operations. Every client receives accurate counseling, clearly documented deliverables, and an invoice with a Service Level Agreement (SLA). Our automated systems ensure consistent updates, keeping clients informed at every step. This commitment extends to our employees as well. During recruitment, we provide a clear outline of job expectations and employment terms for review and agreement. Joining Y-Axis is a voluntary decision made with a full understanding of responsibilities. While we offer strong support and tools to enable success from day one, we also expect diligence and performance. Complacency and unproductive behavior are not aligned with our values. As you rightly pointed out, there is immense earning potential along with continuous learning and growth opportunities. Many employees earn commissions amounting to 50-60% or even up to 100% of their base salaries through transparent, technology-driven incentive structures that eliminate human bias. We encourage a structured, goal-oriented approach to work. Consistency and focus help manage deliverables effectively and reduce work pressure. While we provide regular feedback for improvement, challenges may arise when feedback is not acted upon. At Y-Axis, we are equally committed to fostering a healthy work-life balance. Our structured workweek prevents excessive work hours and seven-day schedules. While punctuality and leave management are important, this flexibility ensures a balance between professional and personal commitments. Employees who meet their targets and responsibilities are not required to work on Sundays. Thank you for sharing your thoughts and for being a valued part of Y-Axis.

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Concerned, Thank you for your feedback. Please be informed that maternity benefits are extended to all women, as per the statutory policy and guidelines in place. Be rest assured that we are fully compliant with all statutory policies for all our staff. We are confident that you too would have been given this benefit, unless you were not eligible as per the provisions of the Maternity Act itself, specifically with regard to the duration of your employment prior to your pregnancy. We want you to know that we are an equal opportunity employer & a working - mother friendly organization. We encourage women to join us back after a maternity break to pursue their career. We also accommodate requests from our female colleagues, going on or who are on maternity leave and would like to extend their leaves beyond the statutory period of 6 months. We are considerate in obliging to their requests for extended breaks, understanding fully well the mother’s need to be with the child, while assuring them of their job security. They are taken back either in the same role or in another role depending on the positions/roles available once they resume work. Re-training is given as needed. We have so many of our female colleagues who have availed these benefits while being employed with us. We are fully compliant with the statutory requirements and go beyond too. With flexi timing policy in place, we make it easier for them to get back to workforce while balancing their personal obligations. Almost 45% of our employees (including leaders/managers) are females and most of them are working mothers. Do reach out to HR in case of any queries/ concerns so that we can assist you. We will be happy to help.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. As a valued team member, your concerns were looked into and addressed promptly last week. Our organization is built on high standards of discipline, professionalism, and performance, and we take pride in the achievements of our dedicated employees who excel and grow within our merit-based culture. Every decision, including performance reviews and career advancement, is data-driven and technology-enabled, ensuring fairness and minimizing any chance of bias. This structure allows our team members to focus on their work without concern for external influences or office politics, fostering an environment where dedication and excellence are the sole pathways to career progression. We understand that challenges may arise, and we are committed to supporting you. As someone who has been with us, if you encounter any issues or difficulties or have additional concerns, please connect with us (HR) to be able to understand and provide a solution. Please be rest assured that we are here to help and ensure you have a rewarding experience with us.

Employer’s Response

Hi, The feedback has been noticed and concerns have been addressed amicably. Thanks, Y-Axis

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. At our organization, punctuality and discipline are fundamental values. Adhering to office timings consistently is essential, as it allows employees to maintain focus and effectively deliver on their responsibilities. These principles are integral to ensuring productivity and aligning with the objectives for which team members have been onboarded. Our policies are designed to serve as a guide for planning and structuring the day effectively. We firmly believe that starting the day on time sets the tone for accomplishing the tasks planned, fostering a sense of achievement and progress. To support this, regular monitoring is conducted to ensure that productivity remains uncompromised. It is, however, disheartening when constructive feedback is not received in the intended spirit and is instead viewed negatively. We want to reaffirm our commitment to being a workplace that offers immense opportunities for learning, growth, and development to those who embrace the responsibilities entrusted to them. However, for individuals who may find it challenging to align with these principles, our organization may not be the right fit. Thank you for your understanding and cooperation.

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, We are delighted to see how our initiatives—such as flexible scheduling, weekly days off, and supportive leave policies—have positively contributed to your work-life balance. Your well-being and happiness remain our top priorities, and we are committed to fostering an environment where your personal and professional life can thrive together. We recognize the importance of enjoyment at work in enhancing productivity. To support this, departments organize team engagement activities, and we celebrate festivals together to keep the energy high. Additionally, we promote holistic well-being through regular team walks during work hours and offer free professional counseling sessions for employees and their families. Should you need any clarification or have concerns affecting your focus at work, please feel free to reach out to HR through the established communication channels. We’re always here to support you.

Employer’s Response

Dear Colleague, Thank you for recognizing our company as a valuable place to learn and grow. We take pride in fostering a dynamic work environment enriched with comprehensive training, regular refreshers, and ongoing updates. Our Leadership team remains committed to supporting every team member's success through constructive feedback and guidance. We're glad you found these efforts beneficial during your time with us. Regarding your concerns, we want to reaffirm our dedication to offering a stable career path with abundant learning and growth opportunities. Professionalism, discipline, and accountability form the core of our culture. To reinforce this, we prioritize continuous learning, regular training sessions, and structured feedback. Recognizing and rewarding exceptional performance is central to our philosophy. Employees who consistently meet expectations and act on feedback often achieve significant career growth. Conversely, challenges may arise for those who choose not to engage or improve. We operate on a meritocratic framework where career advancements and performance evaluations are based on measurable results, contributions, and demonstrated abilities. Decisions are driven by data and supported by technology to ensure transparency, fairness, and impartiality. We value your input and invite you to share any specific instances of perceived bias so that we can take corrective measures as needed. A planned and consistent approach to daily work and deliverables is essential for managing workloads effectively. While regular feedback is provided to support improvement, dissatisfaction may occur if recommendations are not acted upon. Please feel free to reach out to HR at tellus@y-axis.com for any concerns or challenges. We are here to listen and assist you as part of our commitment to a supportive work environment.

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!