Y-Axis Overseas Careers Immigration Consultant Reviews

Employer’s Response

Dear Colleague, Thank you for your feedback. We offer to all our colleagues a great opportunity at learning, meaningful work, earnings, growth and stability. We ensure we pay out salaries on time and have never ever defaulted on salaries even in the most unprecedented of times. Providing that financial certainty and security is important to us. We wanted to especially address the dissatisfaction you feel about politics undermining performance. Our performance metrics are clear and transparent. The technology we use has been an enabler of that transparency and defined metrics. As you are aware, right from assignment of prospects/leads, to the activity - calls, tasks and results are all managed through a seamless tech driven process with little or no scope for human intervention and bias. Training and ongoing support is continuously provided to all. Our rewards, incentives and appraisals are purely based on these clearly measurable metrics. It is all too visible for politics then to play a role in favouring a non-performer. That is not possible. We are certain you have experienced it too as a user of the systems & applications we have in place to help you manage your learning, work and performance. However, if you feel otherwise or have been a witness to it, we encourage you to get in touch with HR on this. We will review and take the needed action as deemed necessary, to correct this. Our culture of meritocracy recognizes and rewards performers. Regards

Employer’s Response

Dear Colleague, Thank you for your feedback. We want to assure you that our IT and data privacy policies, including mobile submission protocols, are clearly outlined during the hiring process. Adherence to these policies is crucial to safeguarding client confidentiality and ensuring a secure, compliant workplace. All team members acknowledge and agree to these guidelines upon joining. We consistently emphasize the importance of a well-planned approach to work and targets. Consistent, focused efforts are vital for managing deliverables effectively and reducing work-related pressure. While regular feedback is provided to support improvement, dissatisfaction can arise when such feedback is not implemented. Non-compliance with established policies—such as irregular attendance, tardiness, or excessive breaks—requires corrective measures to uphold our organizational standards. When employees conduct themselves responsibly, we foster a professional, empowering work environment that eliminates the need for micromanagement or overly strict rules. Our aim is to encourage ownership, collaboration, and success through self-accountability. We expect everyone to uphold punctuality, deliver their best efforts, and complete tasks and targets with integrity. However, when indiscipline, neglected responsibilities, or unmet targets arise, it becomes necessary to reinforce discipline and take appropriate action to maintain performance standards. To support our team’s success, we ensure clear communication of performance expectations and a transparent evaluation process. Managers regularly share monthly targets, commission eligibility requirements, and minimum billing expectations. Weekly updates, in-depth product training, and continuous support are also provided to help team members meet their goals. Senior leaders give ongoing feedback to highlight areas for growth and guide necessary actions toward achieving success. We maintain open communication channels to understand team members’ challenges, address concerns, and identify opportunities for additional support or training. If this concern persisted, we encourage you to approach us directly so we could address it effectively and collaboratively.

Employer’s Response

Dear Colleague, Thank you for sharing your feedback. At our organization, we are deeply committed to upholding the highest standards of discipline, professionalism, and performance. We take pride in fostering a merit-based culture that rewards hard work, dedication, and excellence. All performance reviews and career advancement decisions are guided by data-driven processes powered by advanced technology, ensuring fairness, transparency, and the elimination of potential bias. This approach empowers our team members to focus on their contributions, free from concerns about external influences or workplace politics, creating a culture where merit and dedication pave the path to success. Respect is one of our core values, and we are steadfast in ensuring it is upheld in every facet of our operations. We encourage all employees to report any instances of disrespect, discrimination, or bias, as we are committed to fostering an inclusive, supportive workplace. Our transparent and meritocratic system eliminates the influence of favoritism or politics, ensuring that decisions related to learning, growth, and career progression are solely based on performance and contributions. If you have specific concerns, we encourage you to reach out to our HR team at tellus@y-axis.com to arrange a meeting. We are here to listen, understand, and implement any necessary corrections to ensure your experience aligns with our values and commitment to fairness. Please know that we remain dedicated to supporting you and addressing any challenges you may face.

Employer’s Response

Dear Colleague, Thank you for sharing your positive feedback on our incentive structure. We’re glad to see that it’s providing significant earning opportunities, with many employees earning an additional 50-60%, and even up to 100% of their base salaries through commissions and incentives. Our compensation model is designed to be competitive and is thoughtfully aligned with each role, market standards, experience, and skill level. We adhere to a structured pay framework based on performance metrics, offering clear pathways for increments, promotions, and career development tied to measurable achievements. Our benefits package includes statutory benefits, medical coverage, wellness programs, flexible work hours, an Employee Assistance Program, and a robust incentives and recognition policy. We encourage open communication regarding any concerns you may have—whether they’re related to work, leadership support, the work environment, or any training and operational aspects. We are committed to continuous improvement and regularly seek feedback through employee connect sessions, surveys, and senior management check-ins. If you ever encounter any challenges in your role, please reach out to your Reporting Manager or HR. We’re here to support you, and we are dedicated to helping you learn, grow, and succeed with us.

Employer’s Response

Dear Colleague, Thank you for your feedback. We are pleased to hear that our efforts to promote work-life harmony through flexible schedules, weekly offs, and our leave structure have been appreciated. Our goal is to support our colleagues in balancing personal responsibilities, family, and work. We offer flexible shifts to accommodate personal needs, such as childcare or commuting, and allow our employees to choose shifts that best suit their lifestyle. Regarding the concern you’ve raised, we would have liked if this was brought to the attention of your Reporting Leader or HR while you were with us. We always encourage employees to communicate any issues or concerns related to their work, the support provided by their leaders, the work environment or any aspects of training and daily operations. We are constantly seeking feedback through the employee connect sessions, surveys and check-ins by senior management. We have always ensured on-time and accurate processing of compensation. We do not withhold any payments for any employee. Unless, an individual abandons their employment and fails to respond to our attempts to communicate through emails or calls and there has been no response at all. We wished you had brought it up. We would have been able to address it promptly and take necessary action, as warranted.

Employer’s Response

Dear Colleague, Thank you for your feedback. We want to assure you that our work culture is designed to reward diligence and responsibility, not penalize it. Our aggressive incentive system and supportive environment are meant to recognize and reward your contributions, as you may have already experienced. Penalties are only applied in cases of clear policy violations, such as excessive tardiness, unnotified absences, or neglect of duties and client responsibilities. Our workweek structure promotes a healthy work-life balance, and we do not operate on a 7-day workweek. While we emphasize discipline in terms of punctuality and leave management, our colleagues have the flexibility to choose their designated day off. We expect all team members to maintain a standard of discipline, professionalism, and meet the outcomes expected in their roles. If these basic expectations are not met, we may need to take appropriate action. The dissatisfaction expressed seems to stem from our consistent reinforcement of essential conduct and behavior aligned with our values. We are pleased to see many of our colleagues thriving and advancing in their careers with us. Unfortunately, it seems that this has not been your experience, and we regret that. Regards Y-Axis Overseas Careers

Employer’s Response

Dear Colleague, We greatly appreciate your acknowledgment of our company as a great place to work and the supportive leadership and learning opportunities you experienced during your tenure. Learning is a core value for us, and we invest significantly in training. We schedule monthly training sessions and refreshers to empower our team with knowledge, and we are glad to hear that you found this beneficial. Our workweek is intentionally structured to support a healthy work-life balance. We expect everyone to be disciplined, professional and responsible at work. Feedback being given on adherence to policies & performance should not be misconstrued as impertinence, politics or lack of management. Feedback is not always easy to accept, however, constructive feedback is given to reiterate desired behaviours and for positive growth Our policies are fair and transparent, communicated through extensive orientation, regular surveys, and ongoing check-ins by HR. The policies are accessible via our HRMS system at all times. We do not penalize anyone who does their job with diligence and responsibly. We have a rewarding work culture and a very aggressive incentive system. The dissatisfaction expressed here we see has come from the constant reiteration of essential conduct and behaviour, in line with our values. We are happy to see so many of our colleagues learn and grow in their careers with us. Regret, it hasn’t been so with you.