WNS Senior Customer Service Associate Reviews

Likes

It was a very bad nightmare.I worked here for 15 long years, during covid I fell ill, was not able to go to office, they declared me abscounding. The worst thing was they even didn't give me releiving letter.When I asked for the reason the lady HR told me that the team manager of the process told her not to give. Me inspite of beingin touch with the manager they declared me abscounding.I had told them I will be joining soon.When there was work from home going on, that manager told me there were no systems available when I requested for WFH. You know these managers here's are so bias that they will hold your promotion, give low increment inspite your very good performance. The will not like if you are appreciated by onshore clients. You just need to always give them treats, arrange free birayani for them, give them valuable gifts, keep on agreeing on whatever they say, keep on impressing them, if you do this then for sure you get promoted, will get good salary hike. The worst is there are different rules for different people. In my case I had Kidney problem and for that I was hospitalised. So I needed rest. In similar other case my collegues mother in law was hospitalised as she had some hand surgery. In this case this co worker was given 3 months leave. In my case was wasn't able to go to work for around 2 months. Here a employee was ill and in other case a co-workers mother in law was ill. In my case they removed me from job, where I had served the company for 15 yrs, and in the other case the co-worker had hadly worked or completed 5 yrs. Here what qualification you need to be promoted is you should be a girl, good looking, rest if you are a dumbo that will do. To my knowledge people here who are under graduates and used to sell have become Managers. They even can't speak proper English, they just have that chatugiri quality. People who really are post graduates, Engineers and they are never ever given a chance to excel inspite of their capability....Read More

Dislikes

They don't give you what you deserve. Chattugiri,is the best qualification here. You just need to be good looking and if you are a good to the sure you are given VIP treatment. Managers here are very crazy about girls working here irrespective of age difference

Work Details

Stressfull

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Environment

Dislikes

Environment

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

Job security

Dislikes

Na

Work Details

Travel and social media

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good working environment and job security.

Dislikes

Politics

Work Details

Good experience.

Work days: Monday to Friday (Flexible Timings)

Likes

Culture

Dislikes

Night shift

Work Details

Good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Teammates & Work environment

Dislikes

Salary

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture and cooperation from colleagues

Dislikes

Less Salary

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security and work culture

Dislikes

IJP selection criteria

Work Details

That was really good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company was great, good work environment, balancing work-life, teammates, managers all friendly, and job security. Being there almost 9 years, speaks for itself and cherishing the moments I spent in that organization.

Dislikes

The only disheartening thing was salary/appraisal. That made me to leave the company.

Work Details

Exciting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

No pressure.. Just logout at time, good food, cab services(free) management was awesome, especially from british airways sudhish vijayan(Sir) is very much supportive n helpful. Amit sir a good friend , a good human being and a great manager.. We love you sir.. And my bhai Rupam dey(sir) one of the best team leader in my career.

Dislikes

At that time it was good but for now its all on contract basis for all new joiners and salary is also atrocious and very deplorable !

Work Details

None work at work time !

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

End is one of the best company

Dislikes

All over environment

Work Details

Work days: Monday to Friday (Flexible Timings)

Likes

The company environment is good. They organized learning programs Yearly growth in salary

Dislikes

We do one mistake and we don't got over rating....

Work Details

I am doing indexing where I get various types of docs and I'll read that docs and sending different team according to requirement of task

Work days: Monday to Friday (Flexible Timings)