WNS Senior Customer Service Associate Pune Reviews

Likes

Shift timings and work culture is good.

Dislikes

Salary

Likes

Good work environment and culture. Teammates are supportive and the Management is transparent. Company policies are good. Appraisals are fair and they give good salary hike every year.

Dislikes

There is nothing which I dislike about the company.

Work Details

Very good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing at all

Dislikes

The company treat employees like robots no leaves no work offs 6 day working extra login hrs. And this is not only at the peak this is 365 days of yr, the entire time

Work Details

Work timings: Strict Timings

Likes

overall very sad experience with the work culture and the potential of the so called supervisors with designations. I have given 5 years to company with pure hard work which my wns mail box can speak for me. WNS needs to do something about the traditional hierarchy and favourizem. Rotten mangoes can spread only virus and disease if kept amongst Fresh mangos.

Dislikes

Thanks but my feedback is very sad about WNS

Work Details

Survival mode only

Work days: Rotational Shift (Flexible Timings)

Likes

It was a very bad nightmare.I worked here for 15 long years, during covid I fell ill, was not able to go to office, they declared me abscounding. The worst thing was they even didn't give me releiving letter.When I asked for the reason the lady HR told me that the team manager of the process told her not to give. Me inspite of beingin touch with the manager they declared me abscounding.I had told them I will be joining soon.When there was work from home going on, that manager told me there were no systems available when I requested for WFH. You know these managers here's are so bias that they will hold your promotion, give low increment inspite your very good performance. The will not like if you are appreciated by onshore clients. You just need to always give them treats, arrange free birayani for them, give them valuable gifts, keep on agreeing on whatever they say, keep on impressing them, if you do this then for sure you get promoted, will get good salary hike. The worst is there are different rules for different people. In my case I had Kidney problem and for that I was hospitalised. So I needed rest. In similar other case my collegues mother in law was hospitalised as she had some hand surgery. In this case this co worker was given 3 months leave. In my case was wasn't able to go to work for around 2 months. Here a employee was ill and in other case a co-workers mother in law was ill. In my case they removed me from job, where I had served the company for 15 yrs, and in the other case the co-worker had hadly worked or completed 5 yrs. Here what qualification you need to be promoted is you should be a girl, good looking, rest if you are a dumbo that will do. To my knowledge people here who are under graduates and used to sell have become Managers. They even can't speak proper English, they just have that chatugiri quality. People who really are post graduates, Engineers and they are never ever given a chance to excel inspite of their capability....Read More

Dislikes

They don't give you what you deserve. Chattugiri,is the best qualification here. You just need to be good looking and if you are a good to the sure you are given VIP treatment. Managers here are very crazy about girls working here irrespective of age difference

Work Details

Stressfull

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Horrible bosses

Dislikes

Work Details

Work timings: Strict Timings

Likes

The place has great environment and people to work with. Especially the LMN team.

Dislikes

The HR team. They decided not to process my resignation correctly, resulting me to be an abscond case. I ended up with no salary and not having a job for over 4months now.

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Work pressure isn't that much when compared with other companies. Most of the times the leaves are sanctioned by the managers.

Dislikes

1. Salary is pathetic 2. Too much of politics when it comes to promotion 3. The company brags about transparency, but fails to walk the talk most of the times 4. Most importantly the senior management are kept in dark by the mid management. I won't be surprised if someone tells me that they don't the basic reason that why the porcesses go back to the client and why WNS fails to deliver what they asked for. One of the main reason for WNS's failure is that in order to hire cheap labour they get ready to compromise with the quality..and that is the main reason why many esteemed clients are left dissatisfied with the quality of service and never come back to WNS. Secondly, in my tenure of 13 years in the company I have seen the CEO only ones on our work floor and that too for a short span of time and most surprisingly people failed to recognize him when he entered the floor. 5. The mid managent is expert in keeping it's staff members and their supervisors in dark and MOST importantly they do not know the ABC's of the process. And they are the ones who are assigned to take one on ones during appraisals..so, you can imagine on what basis they are going to decide your ratings etc. 6. Managers don't easily allow and encourage their staff to opt for an ijp as per their liking..when the opportunity comes they expect the candidate to have a discussion with them and during that discussion it becomes their motto to demoralise the candidate. 7. STRANGE POLICY OF WNS - During internal job postings the candidates who are appearing for that post are supposed to be aware about the process. On the other hand there is an information security policy in place which says that the information of one process must not shared with the people of other processes and must be protected at all costs. So, when the candidate who is appearing for that ijp wants to learn something the data is not made accessible. Moreover, the questions asked are made very specific as per the process...Read More

Work Details

Monotonous..

Work days: Monday to Friday (Strict Timings)

Likes

Teammates are very good & helpful.

Dislikes

Compensation is good, but growth is slow

Work Details

Exciting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Na

Work Details

Travel and social media

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security and work culture

Dislikes

IJP selection criteria

Work Details

That was really good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company was great, good work environment, balancing work-life, teammates, managers all friendly, and job security. Being there almost 9 years, speaks for itself and cherishing the moments I spent in that organization.

Dislikes

The only disheartening thing was salary/appraisal. That made me to leave the company.

Work Details

Exciting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.