Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Utkarsh Small Finance Bank

Compare

3.8

based on 3.1k Reviews

Filter reviews by

Utkarsh Small Finance Bank Customer Service Officer Reviews

Updated 31 Jan, 2025

Overall Rating

3.6/5

based on 244 reviews

Rating distribution

82 (33.6%)

64 (26.2%)

42 (17.2%)

19 (7.8%)

37 (15.2%)

Category Ratings

3.6

Job security

3.6

Skill development

3.3

Company culture

3.2

Salary

3.2

Promotions

3.2

Work satisfaction

3.1

Work-life balance

What employees say about Utkarsh Small Finance Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

90% employees reported

Monday to Saturday

46% employees reported

Flexible timing

39% employees reported

No travel

56% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

56 reviews

3.5

Rated by Men

177 reviews

Jobseekers also viewed

Equitas Small Finance Bank Reviews

4.5

• 6k reviews

Ujjivan Small Finance Bank Reviews

4.1

• 5.2k reviews

AU Small Finance Bank Reviews

4.3

• 11.4k reviews

Jana Small Finance Bank Reviews

3.8

• 6k reviews

Bharat Financial Inclusion Reviews

3.9

• 1.8k reviews

Cholamandalam Investment & Finance Reviews

4.0

• 4.3k reviews

MAS Financial Services Reviews

3.6

• 573 reviews

Satin Creditcare Network Reviews

4.0

• 1.2k reviews

Muthoot Finance Reviews

3.6

• 4.9k reviews

Manappuram Finance Reviews

3.9

• 4.1k reviews

HDFC Bank Reviews

3.9

• 38.6k reviews

ICICI Bank Reviews

4.0

• 37.5k reviews

Axis Bank Reviews

3.8

• 24.9k reviews

Kotak Mahindra Bank Reviews

3.8

• 16.3k reviews

IndusInd Bank Reviews

3.5

• 10.6k reviews

IDFC FIRST Bank Reviews

4.0

• 10k reviews

Yes Bank Reviews

3.7

• 7.5k reviews

Bandhan Bank Reviews

3.7

• 7.4k reviews

RBL Bank Reviews

3.6

• 2.9k reviews

IDBI Bank Reviews

3.5

• 1.6k reviews

Top Mentions in Utkarsh Small Finance Bank Customer Service Officer Reviews

244 reviews found

Sort by: Popular

Customer Service Officer in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 28 Apr 2024

Likes

Very good company for learning Ground level Staff is very supportive Sales pressure is not too much Job security is good Good environment

Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good

Dislikes

HR deptt. is not supportive Senior level managment not supportive

Customer Service Officer in Kancheepuram

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

4.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 18 Jan 2025

Likes

Bank is good but working people’s are not qualify to work at bank poor environment poor culture not knowlegeable BM and BOMs

Salary - Good
Job security - Good
Promotions - Good

Dislikes

Working environment are very poor

Skill development - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in New Delhi

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 07 Sep 2024

Likes

Working at Utkarsh bank allows me to contribute to financial inclusion and help unreserved category gain access to banking services. Career growth and work culture are also good.

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Timing issue

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Get interview-ready with top interview questions

View all 7 questions

Customer Service Officer in Siliguri

Full Time

Finance Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 07 Aug 2024

Likes

Good Organization and All Saturday and Sunday Holiday and Work life Balance

Skill development - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Company Culture is Good but Reporting boss behavior is too bad and harassment me for mentally

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in New Delhi

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Jul 2024

Likes

Nothing

Dislikes

No work life balance they don't have branch closing timing. While working with this bank i have reached my home at 12 pm most of time

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Muzaffarpur

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Jan 2025

Likes

I love working in their

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not ani issue

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Officer in Patna

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2025

Likes

Supporting team and good working place

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

Leave issue

You are reading trusted reviews. Keep reading to find out more about Utkarsh Small Finance Bank.

Customer Service Officer in Meerut

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Dec 2024

Likes

Dislikes

No work culture for employees

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Discover interview dos and don'ts from real experiences

Customer Service Officer in Kochi

Full Time

Finance & Accounting - Other Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 19 Dec 2024

Likes

I like the Working time.Apprisal and incentive structure is good

Salary - Good

Dislikes

Company culture , superior behaviour is terrible.its difficult to adjust with them

Skill development - Poor
Job security - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Customer Service Officer in Varanasi

Full Time

Operations, Maintenance & Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Dec 2024

Likes

nothing, worst bank ever

Dislikes

everything its the worst place!!

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Officer in Bhopal

Full Time

Customer Service Officer Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Dec 2024

Likes

nothing is good in that organization.

Dislikes

work environment, office politics, bosses and HR were not supportive. Promotion, Bonus, Appraisal all were hold. USFB is not a good organization.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Officer in Raipur

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

5.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 03 Dec 2024

Likes

Work load normal

Salary - Good
Skill development - Good
Promotions - Excellent
Work-life balance - Good

Dislikes

Time is very heavy

Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Officer in Patna

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Nov 2024

Likes

I was feeling very good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Service Officer in Bhubaneswar

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 08 Oct 2024

Likes

Payment on time

Salary - Good
Job security - Good

Dislikes

I don't like because culture is very bad

Work satisfaction - Poor
Company culture - Bad

Customer Service Officer in Cuttack

Full Time

Banking Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Oct 2024

Likes

Job security

Job security - Excellent

Dislikes

Worst work life balance and worst working culture

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Varanasi

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 22 Sep 2024

Likes

They live like a family

Skill development - Excellent
Job security - Excellent
Company culture - Good

Dislikes

There working hours is terrible

Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Odagaon

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 14 Sep 2024

Likes

Colleague and seniors are very supportive.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Company culture - Good

Dislikes

Work - Life Balance, Work timings

Work Details

Work timings: Flexible Timings

Customer Service Officer in Durgapur

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Aug 2024

Likes

Overall Good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not anything bad and dislike

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Officer in Kotputli

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Jul 2024

Likes

Cashier Teller Branch operations work handal

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Timing

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Udaipur

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 05 Jul 2024

Likes

Ethics of the compnay are too good.

Work satisfaction - Good
Company culture - Good

Dislikes

Persons who are.. heading the branch. Are not at all. Good.

Work-life balance - Poor

Top trending discussions

View All

Career Advice

2w (edited)

a team lead

I'm getting a good offer after joining a company. It's been 10 days only . Can i leave it?

I recently joined a new company, and within 10 days, I received a more attractive offer from another company. Can I resign without serving the notice period? Would declining any salary and relieving letter (Experience Letter) it easier for the company to agree to my departure?

Got a question about Utkarsh Small Finance Bank?

Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

Tell us how to improve this page.

Utkarsh Small Finance Bank Customer Service Officer Reviews by Locations

Utkarsh Small Finance Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 244 Utkarsh Small Finance Bank reviews submitted by Utkarsh Small Finance Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Utkarsh Small Finance Bank is the right comp...Read more