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Utkarsh Small Finance Bank

Compare

3.8

based on 3.3k Reviews

Video summary

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Reviews
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Salaries
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Utkarsh Small Finance Bank Customer Service Officer Patna Reviews

Updated 26 Mar, 2025

Overall Rating

3.2/5

based on 11 reviews

Rating distribution

4 (36.4%)

3 (27.3%)

0 (0%)

1 (9.1%)

3 (27.3%)

Category Ratings

3.8

Skill development

3.8

Work satisfaction

3.6

Job security

3.5

Salary

3.5

Work-life balance

3.4

Promotions

3.3

Company culture

What employees say about Utkarsh Small Finance Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

83% employees reported

Flexible timing

33% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

1 reviews

3.1

Rated by Men

10 reviews

Utkarsh Small Finance Bank is rated 3.2 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects an average employee experience, indicating moderate sati ... Read more

Utkarsh Small Finance Bank is rated 3.2 out of 5 stars on AmbitionBox, based on 11 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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11 reviews found

Sort by: Popular

Customer Service Officer in Patna

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Customer Service Officer in Patna

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2025

Likes

Supporting team and good working place

Skill development - Good
Job security - Good
Promotions - Good

Dislikes

Leave issue

Customer Service Officer in Patna

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Nov 2024

Likes

I was feeling very good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil

Work Details

Work days: Monday to Saturday (Strict Timings)

Top Utkarsh Small Finance Bank Customer Service Officer Interview Questions

asked in Customer Service Officer interview

Q1. Do you have basic knowledge of computer?

View answers (13)

asked in Customer Service Officer interview

Q2. What is CRR, SLR and Repo Rate

View answers (3)

Get interview-ready with top interview questions

View all 8 questions

asked in Customer Service Officer interview

Q3. How to identify fake note

View answers (2)

asked in Customer Service Officer interview

Q4. What about your banking knowledge

View answers (2)

asked in Customer Service Officer interview

Q5. What is cts clearing

View answer (1)

View All

Customer Service Officer in Patna

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Jun 2024

Dislikes

Dislike, culture very badly

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Customer Service Officer in Patna

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Dec 2023

Likes

Account Opening or loan disb

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Time issue

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Patna

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 22 Oct 2023

Likes

No comments but not good

Skill development - Good
Work satisfaction - Good

Dislikes

Okay

Job security - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Patna

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 17 May 2023

Likes

Good salary

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Senior behaviour is not good

Work Details

Work days: Monday to Saturday (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Utkarsh Small Finance Bank.

Customer Service Officer in Patna

Full Time

Customer Service Officer Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Jan 2023

Likes

Don't like

Dislikes

Very bad company there is no time how long to work. USFB is not a bank, this is a very bad finance company

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Officer in Patna

Full Time

Customer Service Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2022

Likes

Nice workplace no harrshment no politics

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Backend team

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Customer Service Officer in Patna

Full Time

Operations Department

4.0

posted on 15 Apr 2024

Overall Rating

Customer Service Officer in Patna

Banking Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 18 May 2021

Likes

Poor salary

Dislikes

Poor work timing

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Top trending discussions

View All

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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More about working at Utkarsh Small Finance Bank

#3 Best Mid-Sized Banking Company - 2021

HQ - Varanasi,Uttar Pradesh, India
Banking
10k-50k Employees (India)
Public
Financial Services

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Utkarsh Small Finance Bank Customer Service Officer Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Utkarsh Small Finance Bank reviews submitted by Utkarsh Small Finance Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Utkarsh Small Finance Bank is the right compa...ny for you. 83% of employees reported the working days at Utkarsh Small Finance Bank as Monday to Saturday. 67% employees reported the work timings at Utkarsh Small Finance Bank as Strict timing. Read more