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Teleperformance
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Filter reviews by Teleperformance Customer Service Agent Reviews
Overall Rating
based on 8
reviews
What employees say about Teleperformance?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
43% employees reported
Flexible timing
32% employees reported
No travel
83% employees reported
View more detailed insights
Gender based rating
Rated by Women
20 reviews
Rated by Men
22 reviews
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What people are saying about Teleperformance
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a deputy manager
4d
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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People also ask about Teleperformance's Customer Service Agents
Is Teleperformance a good place to work for Customer Service Agents?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 8 employee reviews, it's clear that most customer service agents have an average experience working at Teleperformance.
Job security holds the highest rating at 3.2, while work satisfaction is rated the lowest amongst all factors at 2.7.
Does Teleperformance pay their Customer Service Agents well?
According to AmbitionBox reviews, Teleperformance customer service agents rate their salary and benefits at 3.0 out of 5, based on 8 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Teleperformance's customer service agents salaries
here
and to read reviews specifically about salary and benefits at Teleperformance for customer service agents,
click here
.
How is the work culture at Teleperformance for Customer Service Agents?
Work culture at Teleperformance for customer service agents is rated 2.8 out of 5 by 8 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.
How is the job security at Teleperformance for Customer Service Agents?
Based on 8 reviews on AmbitionBox, Teleperformance's customer service agents rate job security at 3.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Teleperformance.
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Office cab/shuttle
2 total
responses
Health insurance
1 total
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Job/Soft skill training
3 total
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Cafeteria
3 total
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