Tech Mahindra Customer Retention Executive Mumbai Reviews

Likes

The best thing was everyone was very nice to you from day 1 till the day you leave the company. Thats what you want from your workplace, to be treated nicely.

Dislikes

A very good company with a very low payscale compared to other BPO giants like TCS and JP Morgans. The salary structure was quite confusing. The pay was too less compared to the pressure we had in our process. I felt cheated because not everything was explained clearly during the salary discussions and it turned out my salary was quite low then I expected.

Work Details

It was a retention process where everyday used to be a huge challenge. A single day was enough to screw the whole month's statistics and make you lose out on incentives. But it was a great learning experience because retentions is a huge skillset

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Salaries on time Internal job postings Learning opportunities

Dislikes

The system here is too systematic. Remember, the employees are humans! Too much stress If the company-provided workstation stops working the employee himself is responsible for deficit working hour. The sitting arrangement always changes which can lead late logins and YOU will be responsible for this. No work and life balance. Evenif someone is dying you can't afford to take a leave or you will loose all your incentives. Welcome to modern slavery....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.