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Sutherland Global Services Senior Customer Service Executive Reviews

Updated 23 Jan, 2025

Overall Rating

2.7/5

based on 21 reviews

Rating distribution

5

12 (57.1%)

4

5 (23.8%)

3

1 (4.8%)

2

0 (0%)

1

3 (14.3%)

Category Ratings

3.1

Company culture

2.8

Salary

2.8

Work-life balance

2.6

Job security

2.3

Skill development

2.3

Work satisfaction

2.0

Promotions

What employees say about Sutherland Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

70% employees reported

Flexible timing

88% employees reported

No travel

65% employees reported

View more detailed insights

Gender based rating

3.1

Rated by Women

10 reviews

2.5

Rated by Men

9 reviews

Sutherland Global Services is rated 2.7 out of 5 stars on AmbitionBox, based on 21 company reviews.This rating reflects a below average employee experience, indicating poor sat ... Read more

Sutherland Global Services is rated 2.7 out of 5 stars on AmbitionBox, based on 21 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

21 reviews found

Sort by: Popular

Senior Customer Service Executive in Navi Mumbai

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 18 Oct 2023

Likes

The current manager is very understanding and supportive and helps me in enhancing my skills

Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

The salary is too less basis the work we do and also the salary is not equal or close to equal for the employee at the same level. The appraisals ratings are given way to low which doesn't help increase our salary we are not eligible for incentives too which is kind of hard seeing the increase in inflation.

Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 23 Jan 2025

Likes

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Dec 2024

Likes

Nothing to like about

Dislikes

Promotion based on favourism

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Service Executive in Chennai

Full Time

·

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 26 Nov 2024

Likes

work space

Company culture - Good

Dislikes

Nothing to tell

Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Chennai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Aug 2024

Likes

Good 😊

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing all good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Read Sutherland Global Services Senior Customer Service Executive Reviews based on locations

3.2

Chennai

(7)

1.1

Mumbai

(6)

Senior Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Service Delivery Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Jul 2023

Likes

Just the outdoor building

Dislikes

There are lots of reasons but I dont want to mention. Its just a red light area. The people and their culture is just the same in red light area.

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Navi Mumbai

Full Time

·

Navi Mumbai Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Jun 2022

Likes

Thank you Sutherland for making me confident for my future...

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Sutherland Global Services.

Senior Customer Service Executive in Chennai

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 08 Feb 2019

Likes

It's a great place to work

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Job securities

Job security - Poor

Work Details

It's really enjoy to work

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Service Executive in Chennai

Bpo Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 26 Mar 2018

Likes

The company is open to innovations and adopts latest technology

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Everything is fine except for job security

Job security - Poor

Work Details

The working at Sutherland gave me or taught me how to enrich skills in whatever line you are specialised in

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Perungulatur

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Feb 2022

Likes

Good place to work supporting team members and management's transparency Huge cafeteria and games to play and lot more

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Salary is decent but career growth is very slow.politics and management doesn't address our issues

Work Details

Awesome and interesting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Dormitory for sick to take rest

Senior Customer Service Executive

Executive Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 04 Aug 2018

Likes

Work environment

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Politics

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Senior Customer Service Executive in Chennai

Bpo and kpo Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Oct 2018

Likes

Friendly work space

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Navi Mumbai

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Aug 2021

Likes

Work environment

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing abiut dislikes

Work Details

Good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Service Executive in Chennai

Technical Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Feb 2022

Likes

Work culture, job security

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No issues with the company n work

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Service Executive in Mumbai

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Jul 2018

Likes

The company is open to innovation, good salary, good work.culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Exciting

Work days: Rotational Shift

Work related travel: This is a desk job.

Senior Customer Service Executive in Mumbai

Dell Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 14 Dec 2018

Likes

V&A Technical training

Skill development - Excellent

Dislikes

No growth

Job security - Poor
Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Chennai, vijayanagar Bus stand, Velachery

Amazon, Customer service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 27 May 2022

Likes

I worked with Sutherland long time back and i really had a good experience working there. Even after changing jobs, my Sutherland days are still fresh in my memories and would love to work there again if they have exclusive day shifts.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Night shifts. If they have day shift projects, will be great for women who wants to continue their carrier after child birth...

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Mumbai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 May 2018

Likes

Excellent company

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes

Work Details

It was very nice and motivating.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Mumbai

Full Time

·

Occupational Health & Safety Department

1.0

posted on 13 Feb 2024

Overall Rating

Bad

Senior Customer Service Executive in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 04 Jan 2020

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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People also ask about Sutherland Global Services's Senior Customer Service Executives

How is Sutherland Global Services to work for?

Sutherland Global Services is rated 2.7 out of 5, based on 21 reviews by employees on AmbitionBox. Sutherland Global Services is known for Company culture which is rated at the top and given a rating of 3.1. However, Career growth is rated the lowest at 2.0 and can be improved. To know first hand how it is like to work at Sutherland Global Services read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Sutherland Global Services?

According to AmbitionBox ratings, Sutherland Global Services employees rate its salary and benefits as 2.8 out of 5. You can know more about Sutherland Global Services Salaries at AmbitionBox

How is the work culture at Sutherland Global Services?

Work culture is rated 3.1 at Sutherland Global Services by 21 employees. While job security is rated 2.6 and work-life balance is rated 2.8 at Sutherland Global Services. Read detailed reviews by employees of Sutherland Global Services on AmbitionBox.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 21 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compa...ny for you. 70% of employees reported the working days at Sutherland Global Services as Rotational Shift. 88% employees reported the work timings at Sutherland Global Services as Flexible timing. Read more

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Sutherland Global Services Senior Customer Service Executive Reviews

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Sutherland Global Services Senior Customer Service Executive Salary

based on 79 salaries

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₹2.3 L/yr - ₹5.5 L/yr

At par with the average Senior Customer Service Executive Salary in India

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Employee Benefits for Sutherland Global Services Senior Customer Service Executive

Office cab/shuttle

3 total responses

International/On-site exposure

3 total responses

Health insurance

2 total responses

Office gym

2 total responses

+4 more benefits

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