Startek Team Lead Operations Pune Reviews

Likes

1. Work from home option available when need be.

Dislikes

1. No Work Life balance. 2. No Learning Guidance / Mentoring at all levels 4. Long working HRS. 5.No Paternity Benefits or Maternity benefits. 6. No Perks and benefits, what ever an employee gets is just salary. 7. No appraisal for agents level population only lead and above. 8. Max appraisals hike for top rating varies from 3~6% PAonly . 9. No Infrastructure or reimbursement provided in WFM model. 10. No Transportation for associate or at any level. 11. Cafeteria and food needs major Revamp. 12. Unclean Washrooms feels like public toilet. 13. Leadership lacks vision and goals to drive their people towards achieving it. 14. Dynamic changes take place without discussions and heads-up however expected to drive it without proper guidance or glidepath to drive the changes. 15. Very High Agent level salary deductions happen due to short login HRs which is captured incorrectly by system. 16. Agent OTs and dues delayed due to long payout process. 17. Quite Outdated processes and systems in place for employees including HR Portals....Read More

Work Details

Managing Overall Customer service Chat / Email operations with Startek.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

No comments on this as of now

Dislikes

No comments on this as of now

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Na

Work Details

Boring

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

After completing one year of hard work i have been moved from quality to operation team

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I just love to work here.. love my job

Dislikes

Na