IGT Solutions Customer Success, Service & Operations Department Reviews

Likes

There is just only few things like we got 2.5 Leaves per month, my trainer was good his name was RISHAB Saxena, in indigo airline trainer, he was very supportive and understanding person.

Dislikes

There is a lot of things I didn't like in IGT Solutions, My process was Indigo Airlines. If I talk about cab facilities that was very bad every driver every day I saw them they were intoxicated every single day, 2 hours prior cabs arrived at home it's very waste of time for me, my management was very bad there were so many managerswho was asking the money from employees, there was no single TL who was supportive if I need any kind of leaves they just ignored never about to give that, my colleagues was also not good, there was no single system that is working properly it takes 20 minutes for login, that decreases my login hours, and there is no appreciation for that employee who do work hard, I was very disappoint from my process, that's why I gave the instant resignation, and now they are telling me that I have to submit 14000rs if I want a experience letter. they have 0% knowledge in indigo process manager, even they don't speak English properly, that was the worst process I have ever seen in my life. Thank you YASIR ALI...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

Very pathetic, they will show you like you will get promoted after 1 year but they will make you nothing or line TL and line QA and promise you will make you on paper but all these is lie. They deducted salary without any proper reason if you asked about deduction they will make any non sense excuses

Dislikes

There is nothing to be like , they'll force you to work on week off also and on working they will force to extend the shifts

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

I was working as a customer service agent for Expedia under IGT Soution. The company is great, the experience and the culture is great too. The right Manager can make and break your consultant. The first Manager I was working under was a new Manager new to the trade and was working as a leader so I was growing and getting recognition. The problem arose when the new Manager I was assigned coveted a warning letter to me without even any conversation around it. That's when I resigned. Some Managers are good and they don't stay for long but then there are some who are really bad and they will twist you to resign....Read More

Dislikes

Some of the management is really manipulative and non employee centric.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary on time If you have better relation with co-workers and seniors then life is kinda easy. Work life balance was okok

Dislikes

Politics as its everywhere Partiality................

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Igt is good company for start your career. shift will be rotational and it’s safe zone for work in igt and good atmosphere it’s good company for earning

Dislikes

Sometime agents are not getting shift what they want and if they know about you and your friend so they will change your shift

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

I wish I could give zero. These guys made my life miserable.

Dislikes

They promise you paid bench but they'll ask money from you. They do not even provide experience letter. You'll just be disappointed. One advice just do not join any cheap bpo. This is one of them Too much pressure harrasment & no one will save you even HRs are biased. I got into depression during my tenure to the extent that I tried committing suicide. My mistake was when I joined these guys. A big scam within the organisation. The process I worked for has too many bad practices going on. They can seriously harm you in many way I wanted my salary and the HR did not even respond. Now I'm trying to it legally. Environment is just cheap n pathetic. I wish they stop scamming people in name of job. They exploits and abuse nothing else. Never ever join Igt . Worst company to go for . Not even if you're in desparate need of money By sharing this review I'll only save a life....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

1.There is retention bonus to fool you guys 2. You are eligible to fill IGP’s after 9 months in the company. It’s good for those who wants to be Team leader, Assistant Manager etc. And not that easy to achieve.

Dislikes

There are so so things to disappoint you guys: 1. Poor transport - If you somehow missed your cab then be prepare to go by yourself at 1:00am in the night( think what it’s feels like in the bone chilling cold weather) 2.salary and incentive discrepancy were there in IGT. 3.Poor infrastructure and management- you are on call and simultaneously constructions is also going on the floor feel’s disgusting....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary on time

Dislikes

I have worked this prestigious organisation for good time but it wasn't easy and very fruitful. Top management is poor and lethargic. Usually are humiliating others. Corporate politics is a crucial requirement to survive here. Lobing in the Top level is the Focus of few in the authority.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job Security

Dislikes

Salary & Benefits

Likes

Nothing

Dislikes

Every thing about it

Likes

The work is very intresting

Dislikes

No job security, favouritism

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Culture

Dislikes

Pay scale is low

Work Details

Work days: Monday to Friday (Flexible Timings)