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IBM Technical Support Associate Reviews

Updated 11 Oct, 2023

Overall Rating

4.0/5

based on 49 reviews

Rating distribution

5

19 (38.8%)

4

12 (24.5%)

3

11 (22.4%)

2

2 (4.1%)

1

5 (10.2%)

Category Ratings

4.5

Job security

4.2

Company culture

3.7

Work-life balance

3.7

Work satisfaction

3.6

Salary

3.2

Skill development

3.2

Promotions

What employees say about IBM?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

52% employees reported

Flexible timing

56% employees reported

No travel

79% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

20 reviews

4.1

Rated by Men

21 reviews

IBM is rated 4.0 out of 5 stars on AmbitionBox, based on 49 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the com ... Read more

IBM is rated 4.0 out of 5 stars on AmbitionBox, based on 49 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in IBM Technical Support Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

49 reviews found

Sort by: Popular

Technical Support Associate in Bangalore / Bengaluru

IT helpdesk Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2018

Likes

Working in IBM was one of the best decision ever. I got good hike in the company. Work environment, teammates, cafeteria everything is good. One of the top companies in terms of growth and employee friendly company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The only drawback is one way transport

Work Details

Exciting and a lot to learn in terms of process

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Technical Support Associate in Gurgaon / Gurugram

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

1.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Oct 2023

Likes

Nice company ethics

Salary - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No growth

Skill development - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

What people are saying about IBM

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a servicenow developer

Salary Negotiation

Hi Everyone I am working as a ServiceNow Developer with 6.75 LPA ( 6.1 fixed ) . I got an offer from PWC with 10.5 LPA fixed + 20% variable and I accepted the offer. Now I got another offer from IBM w... read more

Got a question about IBM?

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Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 11 Oct 2023

Likes

Good offices and facilities. Good leave policy.

Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

Do not join here for Helpdesk related jobs as neither the initial pay is good, nor the annual hike. Service Desk is severely under-paid and budgets for hike are nothing more than peanuts.

Salary - Bad
Promotions - Bad
Company culture - Poor

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Technical Support Associate in Hyderabad / Secunderabad

Full Time

·

Technical Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 29 Sep 2022

Likes

Work from Home facility

Dislikes

Partiality and irresponsible behaviour to wards tenured employees

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Company culture - Bad

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Women @ Work is now live!

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Technical Support Associate in Gurgaon / Gurugram

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 May 2023

Likes

Work Culture

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No Promotions and increament

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Read IBM Technical Support Associate Reviews based on locations

3.6

Bangalore / Bengaluru

(28)

3.9

Hyderabad / Secunderabad

(9)

4.9

Gurgaon / Gurugram

(5)

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 08 Apr 2023

Likes

Good work culture.

Salary - Good
Skill development - Good
Job security - Good
Company culture - Excellent

Dislikes

Work life balance not very good.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

IT Security Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 01 Sep 2018

Likes

IBM is great company to work with. you can't expect hike and growth in the company but you will have a smooth and stress-free life with IBM

Job security - Good
Work-life balance - Good

Dislikes

Growth and hike are less very so it is the company who want to have smooth and peace full life with no work stress

Company culture - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about IBM.

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Technology and Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 17 Sep 2018

Likes

It was great working with IBM. Amazing work place and a platform to learn.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Shift timings

Work Details

Work at IBM was fun filled and a bit of pressure because of the shift timing. But a very good platform to learn and grow. I enjoyed the journey and I did learn a lot from IBM. They really give great opportunities for women employees and focus on divers

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Technical Support Associate in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 25 May 2018

Likes

Obsoletely IBM has a great work environment, glad to working with IBM since 2015

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Growth rate is low and annual increments also low

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Jul 2023

Likes

Good people.. open culture.. diversity hiring... work life balance is good..

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary hikes are hardly there.. incentives are not transparent. So would hardly get anything..

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Associate in Visakhapatnam

Full Time

·

Recruitment & Talent Acquisition Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Mar 2022

Likes

Yes, ibm is one of the leading cloud based international company, I would like to associate with ibm as a family and work hard to achieve the goals..

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in EGL

Technical Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 23 Aug 2022

Likes

1. Culture 2. Job Security 3. Unlimited Sick Leaves

Skill development - Excellent
Job security - Excellent
Company culture - Excellent

Dislikes

1. Work-Life Balance 2. Monotonous Work 3. Absolutely no promotions (Stuck For Eternity) 4. 2-5% Appraisals per year (10% If you are Managers Spoon)

Promotions - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Construction Engineering Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

2.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 16 Jan 2022

Likes

It has a good work culture. Provides various benefits and compensations.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Company culture - Excellent

Dislikes

Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Hyderabad / Secunderabad

Banking Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Sep 2021

Likes

Super cool.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing Dislikes, Super good company.

Work Details

Fantastic

Work days: Monday to Friday (Strict Timings)

Technical Support Associate in Bangalore / Bengaluru

Service Desk Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 09 Sep 2021

Likes

Work culture, learning opportunity.

Skill development - Good
Job security - Excellent
Company culture - Good

Dislikes

Rotational shifts, long 10 hours shift, unqualified managers.

Salary - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Global Technology Services Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 13 May 2021

Likes

It's overall a good company

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Technical support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 28 Jan 2020

Likes

The Job security wise , it offers a secure place where you can sit back and not worry of getting fired because of the market fluctuations

Job security - Good

Dislikes

There is not just one thing that I dislike about IBM. The facilities provided at IBM for it's employees is really poor , work culture is really bad , employees are made to work for 10hrs with just 1 hour break. There is strict rules on break utilization , you cannot increase your breaks , if you do they cut your pay. Travel is provided one way and it's pathetic. It's just sick here and I really don't recommend anyone to get into IBM if you have a good experience...Read More

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Associate in Bangalore / Bengaluru

Domlur Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 23 Sep 2019

Likes

Leaening

Skill development - Good
Company culture - Excellent

Dislikes

Work life balance

Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Navi Mumbai

Cybersecurity Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Aug 2021

Likes

It was pretty good.

Dislikes

No onsite opportunities

Work Details

It was good at the start but got pretty hectic in a month

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Gurgaon / Gurugram

Tech support Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 28 Feb 2020

Likes

People around are good but the work is full of pressure

Salary - Good

Dislikes

Work pressure is high and growth is really slow

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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More about working at IBM

#4 Best Mega Company - 2022

#5 Best Mega Company - 2021

#1 Best Mega IT/ITES Company - 2021

HQ - Armonk,New York, United States
IT Services & Consulting
1 Lakh+ Employees (India)
Public
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Emerging Technologies

People also ask about IBM's Technical Support Associates

How is IBM to work for?

IBM is rated 4.0 out of 5, based on 49 reviews by employees on AmbitionBox. IBM is known for Job security which is rated at the top and given a rating of 4.5. However, Skill development is rated the lowest at 3.2 and can be improved. To know first hand how it is like to work at IBM read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at IBM?

According to AmbitionBox ratings, IBM employees rate its salary and benefits as 3.6 out of 5. You can know more about IBM Salaries at AmbitionBox

How is the work culture at IBM?

Work culture is rated 4.2 at IBM by 49 employees. While job security is rated 4.5 and work-life balance is rated 3.7 at IBM. Read detailed reviews by employees of IBM on AmbitionBox.

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AmbitionBox has 49 IBM reviews submitted by IBM employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IBM is the right company for you. 52% of employees reported the working days at I...BM as Monday to Friday. 56% employees reported the work timings at IBM as Flexible timing. Read more

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IBM Technical Support Associate Reviews

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IBM Technical Support Associate Salary

based on 234 salaries

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₹2 L/yr - ₹5.7 L/yr

6% less than the average Technical Support Associate Salary in India

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Employee Benefits for IBM Technical Support Associate

Office cab/shuttle

8 total responses

Health insurance

4 total responses

Office gym

3 total responses

Child care facility

1 total response

+3 more benefits

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