IBM Customer Service Agent Reviews

Likes

Work life balance and company culture is good...for freshers first year hike will be good then u can expect normal hikes based on ur project revenue.

Dislikes

Nothing like dislike....all will be good

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes - Advocates skill development through learning, unlearning and relearning approaches. Process oriented to ensure robust governance at all levels. Leave policies better than other top MNCs.

Dislikes

HR roles and responsibilities and their visibility could be better. Flexibility in office hours results in odd timming for employees who have family responsibilities, and by and large is at the hands of your reporting manager. 75% of the large accounts and associated project work is US and UK based, consequently employee end up working at odd hours, thereby taking dents at work life balance. Annual increments could be rationalized to match industry standards, salary disparity for an employee at 'a' position with similar skills and industry demand is wide, and often snubbed without a logical correction in compensation slabs for the position....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Likes

Nothing to like

Dislikes

Initially I was placed in banglore but it seems northees will never fit there.. people use to talk in their native language. Upon asking what was being discussed nothing was answered. Shifted to gurgaon via internal movement.. here the manager's behaviour is like a pampered kid. If he doesn't get what is required he will start misbehaving with the team. Overall a pathetic experience

Likes

As long as you are in any project, you are treated well

Dislikes

If you are in bench, you are on your own. You have to find your own project. No support from management. Finally, golden handshake will happen, if you can't secure any project.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is nothing in this company that is worth liking

Dislikes

The worst decision in my life to choose IBM. The work environment is not good here and the worst things is the senior level people which is not supported anymore, who fire anyone without any solid reason.Ever since I left this company I am in depression.Due to this I could never join any other company again.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like about IBM is I got such a good friends that's it.

Dislikes

How managers are very rude,and work life balance is zero, and moreover appraisal is not at all there...if we are working in night shift then there is no allowance as well....weird leave rules they have

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing I liked. The leaders in Bangalore especially Q2C team follow bad practices by promoting their family members, relatives. The leaders or Managers don't follow ethics. IBM is a great company but leaders or managers in Q2C are very bad

Dislikes

The leaders or managers in Q2C follow very very bad practice

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Likes

I did not like anything about this company.

Dislikes

I joined IBM 6 months ago, they don’t have a good management and no job security here they can fire you or put you on PIP without any reason

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Health insurance, free courses on Udemy, free coffee and good office setup.

Dislikes

Lack of work life balance. It all depends on the manager you get, whether it becomes toxic or not.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Pros: 1. WORK LIFE BALANCE 2. CULTURE 3. NEW SKILL DEVELOPMENT OPPORTUNITIES

Dislikes

Cons: 1. Hike is nominal 2. Promotion methodology is difficult to understand.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance is good and good number of projects

Dislikes

Salary hike and promotions are big concerns here. Managers always brings your PMR ratio and will say that you are not eligible for hike. There is no HR interaction and everything should through PM. If your PMR is greater than 1, you'll never get a hike in your lifetime. So join the company with high package and never expect any hikes further.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

A hybrid work model. No need to come to the office. We can complete as many certifications as we want. No restrictions on the hours I can stay at the office. We can punch and go back home.

Dislikes

Favoritism is based on location. If you work with Kolkata people, they will just make use of you. They will exclusively focus on negative thoughts with you at the end of the year. Technical skills should be the basis of the rating score, not employee based location. Junior resources staff also have the rights to share feedback with their Lead or Manager to develop management strategies, so that everyone can help grow IBM more....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The types of projects and scope of learning is good.

Dislikes

People Manager culture. There is nothing you can do in company if PeM thinks to destroy your career. You have to cry alone no one is there to hear the greivences.

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

1. IBM as a global brand and the culture truly reflects that 2. Opportunities to learn new cutting edge technology 3. Work life balance to some extent 4. Very process oriented company - so things will move slow.

Dislikes

1. Slow career growth as it is a big company, may old timers are there at the same designation for years 2. Minimum to no salary hike (you can't bit the inflation) 3. Sometime you will need to deal with workplace politics

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I had a really good time working in IBM. I was lucky enough to get a chance to change my skillset and jump into Generative AI which is the on-going most wanted skillset and worked on really good projects. The mentors and senior management is really good to help you discover new opportunities.

Dislikes

The only dislike is they don't give good hikes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

General policies are good. 3 days work from office, but not strictly enforced. No fixed hours to spend in office, that depends between teams. promotions and pay cycles depends on your importance and how good the team is doing in the organisation. managers are helpful and respectful towards employees in general. one have scope and opportunity to grow skills, contribute to open source, blogs, disclosures....Read More

Dislikes

Internal movement between teams is almost always a fight. Often people are made to work in mixed bag of tasks/technologies, that might make one a jack of all trades and makes specialisation in one/some skillset go away.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.