HGS is rated
4.2 out of 5 stars on
AmbitionBox, based on 43 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HGS is rated
4.2 out of 5 stars on
AmbitionBox, based on 43 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HGS Technical Support Engineer Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
43 reviews found
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Popular
Technical Support Engineer in
Bangalore / Bengaluru
Full Time
 ·Â
IT Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 21 Jun 2024
Likes
Good to start with
Dislikes
Nil
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Employer’s Response
Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.
Technical Support Engineer in
Bangalore / Bengaluru
Full Time
 ·Â
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 04 Jun 2024
Likes
Working environment is good and friendly managers
Dislikes
No hike and stressful job
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This job involves
Travel Within City.
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
Technical Support Engineer in
Bangalore / Bengaluru
Full Time
 ·Â
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Jul 2023
Likes
Na
Dislikes
Lots of partiality takes place
No respect to employees call
Doesn't understand the employee needs and permit wfh
Employer’s Response
Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com
Technical Support Engineer in
Bangalore Rural
Full Time
 ·Â
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Apr 2021
Likes
I am feeling very happy to work at HGS
Dislikes
I have no word for dislike
Work Details
Work From Home is one of my best expriences at HGS
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Technical Support Engineer in
Bangalore / Bengaluru
Full Time
 ·Â
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Jul 2018
Likes
In one word it teaches how to lead life.
Dislikes
Salary.
Work Details
Awesome.
Work days:Â Monday to Saturday
(Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Engineer in
Bangalore / Bengaluru
Full Time
 ·Â
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 23 Feb 2024
Likes
Coworkers are really friendly and approachable for any on-floor doubts.
Dislikes
Management was not appreciative of the employees.
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This job involves
Travel Within City.
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
Technical Support Engineer in
Aizawl
Full Time
 ·Â
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 27 Mar 2024
Likes
Colleagues were awesome
Dislikes
Salarys too low
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
You are reading trusted reviews. Keep reading to find out more about
HGS.
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 28 May 2019
Likes
Training period is good and useful. Good career start. Working environment is awesome.
Dislikes
Appraisal, Salary hike
Work Details
Very good workplace
Work days:Â Monday to Saturday
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
Work culture, flexible work hours, mentor support, training sessions.
Dislikes
There is nothing to dislike on this workplace everything is pretty good. if i get a chance to join again then ut would be grateful for me.
Work Details
I was worked there as a Technical Support Executive, provided network service to our clients through calls, chat.
Work days:Â Monday to Saturday
(Flexible Timings)
Work related travel:Â This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving toward success and we are glad that you see the value in it as well! We wish you all the best:)
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 06 May 2018
Likes
Nothing to like ,pay was given regularly
Dislikes
Best company to start your carrer after graduation.... and don't stay longer than 3months if u want to look at the carrier growth..no growth and very less apprasial only max u get 2-3% staying more than 3months is not advasiable
Work Details
Boring and hectic sple for time pass u can be here
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This job involves
Travel Within City.
Technical Support Engineer
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2019
Likes
For freshers its an great opportunity to work in HGS ,you will learn lot of things ,work culture is awesome .
Dislikes
I like everything about HGS ,No coments
Work Details
We had a 3 months of core networking training from US clients ,We used to troubleshoot many aspects and provide support for Small to Enterprise Business Level customers who are registered for DATA and Voice Services .
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Sep 2018
Likes
Organizational Culture
Dislikes
Almost everything
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This is a desk job.
Technical Support Engineer in
Bengaluru,560100
Quality Assurance and Testing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Apr 2021
Likes
Literally nothing !I was part of broadband technical support team titanium process(Jun 2017-dec 2018)..Such a pathetic managers we had who don't know how to talk to or motivate employees and sometimes even rude. No breaks on time ,only behind of achieving their business metrics!
Dislikes
Nothing
Work Details
1 year 7 moths
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 21 Nov 2018
Likes
the company is open to innovative and readily latest technology. I like that work because their working nature good as well i learnt a lot from them i meet different people and with them i communicate with different people.
Dislikes
their behaviour, i mean they behave with freshers like working machine they need only your login time and they will force you for over time. I know in market every one wants login hour for over time nut for fresher doing overtime without any senior help it's horrible.
Work Details
one side cab facility for night shifts only.
Work days:Â Alternate Saturday off
(Flexible Timings)
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Feb 2019
Likes
Work environment
Dislikes
Salary
Work Details
The work is more interesting and we need to have some patience to do the work
Work days:Â Monday to Saturday
(Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Apr 2018
Likes
There is nothing special to like.
Dislikes
Almost everything. Because it is such a horrible place for girls who value their self respect and try to grow in an organization than passing time or just work for earning money.I didn't had any problem taking calls because I knew before joining that this is my job but the people working there are such a 3rd class people who doesn'tvalue female colleagues. People give preference to only tamilians and everything will go according to them.They insult girls in all possible ways and nobody cares to notice. From the training level only these things start which will carry inside also.They have very different opinion on the girls working here. Dont ever try to go anywhere alone in the office because there is no security for girls inside the office specially night shift. They call training as honeymoon period most of the people come for the same purpose if cameras are not there and found anyone innocent they would have definitely fullfilled there desires. All educated narrow minded people you can encounter there.HR will be sitting and eating nuts inside the a room. And there is no use of complaining to anyone on regarding this.Once a TN circle TL asked me to take a call of his teammate, I took the call the guy sitting next to me is touching my hand and irritating me on the call, the TL and the girl whose call I took is also standing right next to me observing this but except that call nobody is bothered about the person who is taking the call.
This was just an example for you people to understand the situation of girls in this office particularly Titanium process . All kind of road romeos, eve teasers, and criminals(most of them are tamiians)are inside the office.I found very difficult to deal with these things when I was in training and working in night shift.For each and every guy you must keep warning then also they wont stay away.Kannadigas don't join people don't give the respect you need. Girls also think before joining. This was my worst experience of my life....Read More
Work Details
Work is fine but the people around you are horrible. There is no safety for girls inside the office. Becoz of these place I have started to hate tamilians.I hate those people who support them also.guys in my training periods were hutch dogs.
Work timings:Â Strict Timings
Work related travel:Â This is a desk job.
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 20 May 2018
Likes
Nothing is there to like.Even monthly salary is also very less
Dislikes
Salary is very less, behaviour of supervisors are terrible like roadside rowdy,no incentives as well,cab facilities are not good.
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This is a desk job.
Technical Support Engineer in
Hyderabad / Secunderabad
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 20 Dec 2018
Likes
Just waste company I never seen
Dislikes
No job security no respect for employees
Work Details
Work days:Â Rotational Shift
Work related travel:Â This is a desk job.
Technical Support Engineer in
Bangalore / Bengaluru
IT Network Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 12 May 2019
Likes
Only machine logout and login one and salary on time
Dislikes
Everything management, system etc
Work Details
Hectic...no proper management..poor life
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Technical Support Engineer in
Bangalore / Bengaluru
People also ask about HGS's Technical Support Engineers
Is HGS a good place to work for Technical Support Engineers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 43 employee reviews, it's clear that most technical support engineers have a positive experience working at HGS. Job Security holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about job security and career growth on AmbitionBox.
Does HGS pay their Technical Support Engineers well?
According to AmbitionBox reviews, HGS technical support engineers rate their salary and benefits at 3.0 out of 5, based on 43 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HGS's technical support engineers salaries here and to read reviews specifically about salary and benefits at HGS for technical support engineers, click here.
How is the work culture at HGS for Technical Support Engineers?
Work culture at HGS for technical support engineers is rated 3.4 out of 5 by 43 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HGS for technical support engineers, click here.
How is the job security at HGS for Technical Support Engineers?
Based on 43 reviews on AmbitionBox, HGS's technical support engineers rate job security at 4.3 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HGS, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HGS for technical support engineers, click here.
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