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HGS Customer Care Executive Pune Reviews

Updated 29 Jun, 2022

Overall Rating

3.1/5

based on 17 reviews

Rating distribution

5

11 (64.7%)

4

1 (5.9%)

3

1 (5.9%)

2

1 (5.9%)

1

3 (17.6%)

Category Ratings

3.0

Job security

3.0

Skill development

2.9

Company culture

2.9

Salary

2.9

Work-life balance

2.9

Promotions

2.9

Work satisfaction

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

46% employees reported

Flexible timing

87% employees reported

No travel

46% employees reported

View more detailed insights

Gender based rating

1.8

Rated by Women

9 reviews

4.8

Rated by Men

5 reviews

HGS is rated 3.1 out of 5 stars on AmbitionBox, based on 17 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the ... Read more

HGS is rated 3.1 out of 5 stars on AmbitionBox, based on 17 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in HGS Customer Care Executive Pune Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

17 reviews found

Sort by: Popular

Customer Care Executive in Pune

PLCS Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Nov 2020

Likes

It was worst ever.. No one is co-operative when u have any type of need.. Tu

Dislikes

Lack of comparative system

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Care Executive in Pune

Front Office & Guest Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Love to work because atmosphere was very cool

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

Great

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving toward success and we are glad that you see the value in it as well! We wish you all the best:)

Customer Care Executive in Pune

Business Process Outsourcing Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 17 Aug 2020

Likes

Security is very impressive and good. Work culture is great, management is very Good in salary. Policies is to be ok Only.

Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Communication gap between Company and employe.

Work Details

Unforgettable and very much I learnt.

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 May 2019

Likes

Very Bad

Dislikes

Trainer is very rude n overacting, very bad nature

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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Customer Care Executive in Pune

Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Sep 2019

Likes

Everything is good work insensitive all and they give a salary time to time and there is no issue of timing and breaks and week off

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is good but one thing is so bad for me on date of 25 my dad was no more on that's time i was goes to my hometown but after that company not allowed to joined a my job they direct declared to me absconded!! I am not happy

Work Details

Outbound process i am selling a credit card buy telephonic

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Coupon , voucher

Read HGS Reviews based on similar designations

4.7

Sales Executive

(11)

4.5

Customer Service Executive

(10)

4.9

Team Lead

(8)

Customer Care Executive in Pune

Viman Nagar Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 11 Feb 2021

Likes

Management is very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Company was ramdown

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)

Customer Care Executive in Pune

Salaried Personal Loan Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 13 Oct 2020

Likes

All about good

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent

Dislikes

Pressure

Work satisfaction - Poor
Work-life balance - Poor

Work Details

Good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)

You are reading trusted reviews. Keep reading to find out more about HGS.

Customer Care Executive in Pune

Idea postpaid Process Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Jun 2021

Likes

It was a fun working with HGS. Trainers was really good. There was a job security. We get goodies and appreciations for the work and company policies also good.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Transport is not available for day time.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Discover interview dos and don'ts from real experiences

Customer Care Executive in Pune

Costomer service Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 04 May 2020

Dislikes

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Employer’s Response

Hi! Thank you for taking the time to rate us. We wish you success now and always! We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Overall Rating

Poor

Customer Care Executive in Pune

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Feb 2019

Likes

Good to work

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

It was quiet good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

upselling vouchers

Customer Care Executive in Pune

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Aug 2018

Likes

It's the best place to work...I love HGS

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing to dislike in HGS it's the best

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Care Executive in Pune

Ideas Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Apr 2019

Likes

My team leader

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Care Executive in Pune

Near pune station Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 02 Jul 2020

Likes

Good

Salary - Good
Skill development - Good
Company culture - Good

Dislikes

Shift exten

Work Details

Very freely

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Outbound complaint team Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Sep 2017

Likes

Hgs is very employee freely company. Having too many facilities for employee. Having very good environment and support is very nice.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Target issue

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Banking Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Jan 2019

Likes

Only political😠😠

Dislikes

Not good

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Care Executive in Pune

Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 10 Jan 2019

Likes

Good team work

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

No

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Mar 2022

Likes

Good work environment and culture. Teammates are supportive .company policies are good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No there is no negitive

Work Details

The job is quite intresting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

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BPO
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 17 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 46% of employees reported the working days at H...GS as Monday to Saturday. 87% employees reported the work timings at HGS as Flexible timing. Read more

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HGS Customer Care Executive Pune Reviews

HGS Office Photos

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HGS Customer Care Executive Salaries in Pune

based on 20 salaries

₹1 L/yr - ₹3.5 L/yr

9% less than the average Customer Care Executive Salary in India

View more details

Employee Benefits for HGS Customer Care Executive Pune

Health insurance

2 total responses

Child care facility

1 total response

Job/Soft skill training

2 total responses

Cafeteria

1 total response

View All

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