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HGS Customer Relation Officer Pune Reviews

Updated 20 Jun, 2023

Overall Rating

4.2/5

based on 30 reviews

Rating distribution

5

14 (46.7%)

4

5 (16.7%)

3

4 (13.3%)

2

2 (6.7%)

1

5 (16.7%)

Category Ratings

4.2

Skill development

4.1

Work-life balance

4.1

Work satisfaction

4.0

Company culture

3.9

Promotions

3.8

Job security

3.8

Salary

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

41% employees reported

Flexible timing

54% employees reported

Within city

59% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

5 reviews

4.2

Rated by Men

24 reviews

HGS is rated 4.2 out of 5 stars on AmbitionBox, based on 30 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the com ... Read more

HGS is rated 4.2 out of 5 stars on AmbitionBox, based on 30 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in HGS Customer Relation Officer Pune Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

30 reviews found

Sort by: Popular

Customer Relation Officer in Pune

Full Time

·

Call center Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Mar 2023

Likes

Don't like

Dislikes

Not good culture

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

Customer Relation Officer in Pune

Full Time

·

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Jun 2023

Likes

It was my first job in BPO sector learned lot

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Customer Relation Officer in Pune

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 22 Apr 2021

Likes

Good management,good working environment

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Relation Officer in Pune

Retail Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Feb 2022

Likes

Awesome

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Awesome company I have 2 years experience with hinduja global solution

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

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Customer Relation Officer in Pune

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Mar 2021

Likes

Awesome company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Read HGS Reviews based on similar designations

3.1

Customer Care Executive

(17)

4.7

Sales Executive

(11)

4.5

Customer Service Executive

(10)

4.9

Team Lead

(8)

4.1

CRO

(5)

Customer Relation Officer in Pune

Fiance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

5.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Feb 2020

Likes

Nothing

Skill development - Excellent

Dislikes

The company is not good it is ridiculous because they are extending the employees shifts plus calling before the shifts... Giving pressure on the employees and that also without reason... not giving the breaks on time and if they gave breaks...As per policy the tea breaks are for 15 mins and lunch break is for 30 mins and we are having the whole break in a day for one hour, but they were giving the tea break for 10 mins and lunch break for 20 mins still we were having 30 mins break more...Still they were not sending to the breaks ... they are not authorized to change the policy... they are making employees frustat...As per policy shift is only for 9 hours but they are asking to do for eleven hours..So that's why the company is very ridiculous.... the staff is also not supporting staff... the company is worst company... really...If any one asked me about HGS so I will tell them my experience which is really very very worst.......Read More

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Flexible Timings

Customer Relation Officer in Pune

Bajaj Finserv Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Dec 2019

Likes

I am happy to working as, because HGS company never give up.. I have arning good incentive with us... In my family member appreciated for me ... It's a good platform to do my career in my life... I want to say thanks to you for team leader ... Because he shown the good path way in my life... I have successfully growing in my life....

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Pick-up drap(travelling facilities) not here

Work Details

Good attriction with my team

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about HGS.

Customer Relation Officer in Pune

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 28 Aug 2021

Likes

Everything else was fine but had to work more than office job time and the lunch time was not right. If tha work was not done than the manger used to cry. But the company is good.there was no salary issue..

Work satisfaction - Good
Company culture - Good

Dislikes

If the work was not done than the manger used to cry...

Salary - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Good

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Discover interview dos and don'ts from real experiences

Customer Relation Officer in Pune

C.r.o Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 09 Feb 2021

Likes

How to handle the pressure and work with team and bring out excellent the result

Skill development - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Nothing ...due to covid pendamic our Balic bajaj allianze life insurance corporation process had gotten ramdown

Work Details

Excellent working experience with H.g.s .

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)

Customer Relation Officer in Pune

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 26 May 2022

Likes

Team work, management supports working environment was good.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving toward success and we are glad that you see the value in it as well! We wish you all the best:)

Customer Relation Officer in Pune

Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 09 Aug 2020

Likes

It is very good work place.operation ,payroll ,hr department all are supported. I was learn and earn in HGS.tbis is very memorable moments in my life.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Work Details

18 month experience

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Relation Officer in Pune

Life Insurance Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2021

Likes

Salary structure and incentive part was to good hob security is most important thing

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Growth was very slow

Work Details

Interesting job get experience deal with different languages of customers

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Relation Officer in Pune

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 20 Apr 2021

Likes

Good company, Potential and Opportunitus more..growth and carrier good

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Work timing

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves International Travel.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Relation Officer in Pune

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 May 2021

Likes

It is best company in world and als my first job

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No any words

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Relation Officer in Pune

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 03 May 2020

Likes

M not working bcoz m left this cmpny

Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Team leader bocoz he is very selfish man nature was very attitude

Job security - Poor

Work Details

Not a bad bt good

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Relation Officer in Pune

Sales Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 25 Nov 2021

Likes

Worest company

Dislikes

24/7 work pressure

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Work Details

Bad experience

Work timings: Strict Timings

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Relation Officer in Pune

Bajaj Finserv Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Jan 2020

Likes

Less than 3rd grade management system.

Dislikes

There are only politics, and no job security.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Relation Officer in Pune

Accounting & Taxation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Mar 2020

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Employer’s Response

Hi! Thank you for taking the time to rate us. We wish you success now and always!

Overall Rating

Excellent

Customer Relation Officer in Pune

Life Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 May 2021

Likes

Company policy,supportive management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Working with this company was good experience for me and I have learnt many things from this company. manegement was supportive.Hinduja global solutions really think about their employees.if I got chance I want to work with this company again

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Relation Officer in Pune

Call Centre Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 10 Nov 2018

Likes

The company is good for fresher's because from my view i learned how the corporate actually works the environment and the trainers, TL, and colleagues are too much good and supportive for me overall ***** out of ***** stars from my side

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

nothing but only one thing they can't give 1 day resign and much more can discuss on mail

Work Details

exciting but not in terms of salary

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Funzone, Hygienic Washroom

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HQ - Bangalore/Bengaluru, Karnataka, India
BPO
10k-50k Employees (India)
Public
Emerging Technologies

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HGS Customer Relation Officer Reviews by Locations

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HGS Pune Reviews by Designations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 30 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 41% of employees reported the working days at H...GS as Monday to Saturday. 54% employees reported the work timings at HGS as Flexible timing. Read more

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HGS Customer Relation Officer Pune Reviews

HGS Office Photos

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HGS Customer Relation Officer Salaries in Pune

based on 60 salaries

₹1.1 L/yr - ₹4 L/yr

15% less than the average Customer Relation Officer Salary in India

View more details

Employee Benefits for HGS Customer Relation Officer Pune

Office cab/shuttle

1 total response

Health insurance

1 total response

Job/Soft skill training

4 total responses

Cafeteria

2 total responses

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