HCLTech Deputy Manager Bangalore / Bengaluru Reviews

Likes

The initial salary offered was a pretty huge jump. It comes with a lot of benefits as well.

Dislikes

One of the worst work cultures. In less than a year our team worked under 3 different managers so it was very hard to start from the scratch since training them wwre also our job (practically i was made to do their job while training them, it was so dumb). They Hired me for service improvement role but no matter what suggestion I got to the table, it would be dismissed or ignored. But when the same thing is pointed out or demanded by the client(s) they'll jump right away. There's 0 proactiveness among upper management, there was this one instance where the client was extremely disappointed with the service and our senior manager asked the client what his expectations are! That was one of the worst way to get back, because as someone from the service industry you should know what the expectations/requirements would be. When the account went live none of the agents were trained on communications or customer experience, when I pitched for the training post listening to some of the calls, they immediately rejected my proposal stating it won't be feasible. There were shortage of resources (associates), TLs, QAs, no trainer, but more than 15 people in Ops!! I worked for a year and couldn't understand what those 15 ppl's roles were except a couple of them, as the rest of them neither contributed nothing nor attend any meetings. I later found out most of the people among the 15 were close with the SDM of the account, he gave them some fancy role codes and the billing codes just so that they can get paid for doing nothing. I have never come accross such cheap politics where they were eating the company's money so openly and the only way to get promoted is to become a member of "bucket holding community"🤦‍♀️ anyway.. on my work's standpoint it was extremely frustrating as there 0 cooperation from the leadership in terms of improvement, they would never take a proactive approach and wait for escalations after which they'll start coming up with action items blah blah! Work locations are extremely far from the main cities, it's the case with all the HCl locations. Cab services were poor! Overall I had a horrible experience with HCL so I decided to quit in less than a year! Now I'm happily working in a startup company where my inputs and projects are very much welcomed and appreciated....Read More

Work Details

Work policy: I stayed 35kms away from office and cab used to take forever to travel, so i used to visit once in a while.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Everything like salary, no appraisals, no promotions, fake promises of onsite, etc

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Except appraisal part, hcl =heaven

Dislikes

Hcl is ready to take externals with more hike but they are not willing to retain the existing employee with the same hike what they give to external people... That's the main drawback

Likes

Offers better exposure to what you do. If you have hunger to explore on your own, this is the company. Good colleagues. Work life balance is ok.

Dislikes

Pay is below market average. Expect micro management and too much cost saving. Below par facilities.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It’s good company to work with just less renumeration

Dislikes

Less renumeration

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

Less salary

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Exposure. Big projects. Technology thought leadership. Very secure.

Dislikes

Culture, work life balance.

Likes

Work culture is awesome and carrier improvement

Dislikes

There is no dislike from HCLTech you need care yourself for learning

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Flexible

Dislikes

No increment according to the band

Likes

Work life balance, supportive environment

Dislikes

Low salary

Likes

Good company to work for a long tenure

Dislikes

Less hike even during promotion.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.