HCL Group Senior Customer Service Representative Reviews

Likes

Learning and knowledge enhancement as well as work life balance flexibility

Dislikes

The appraisal cycles and promotion policies as well as weekend working without pay or compensatory offs

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

My manager was good in communication to me. I did not stay for.long in this company. Just 6 months since fake promise of onsite done to me so I left immediately.

Dislikes

Fake promises of onsite. They promised me Dubai onsite before joining n joined without much hike. Then they made me to join in India n said it will take time.to process visa n all but onsite manager said.this role is offsite only. After 6 months after few follow up I got to know they r not giving onsite. Once u put for client then they forget that u r their/HCL employee. Probation period is 6momths...Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is nothing except healthcare services for employees.

Dislikes

Compensation, work-life balance, skill gap in my project, no criteria to attract skilled professionals.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

No I never want to work in HCL here after

Dislikes

Only dislike because of my manager and my team rudely

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Dislikes

Likes

Colleagues are good

Dislikes

Overall not worth it

Likes

Dislikes

Likes

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Some project having good work life balance. Most of the projects are long term so don’t have that much pressure of work.

Dislikes

Unnecessary HR rules which everyone need to follow.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

If we are looking for cool life then its good.. Work culture is good we can easily balance the prof and personal life.

Dislikes

Don't expect the hike and promotions. If we are working for pay then I shouldn't recommand this company but am sure the life will go cool with less work presure here

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

You will get health check-ups for free of cost for family and can consult Dr. Also.. hybrid policy is good as can’t get leave of festival but can do work from home

Dislikes

Culture and office politics and management. System don’t work properly then they can to do compensate without overtime. Their have 10hrs work policy and if doing from home ask to extend the shift if not doing then giving bad rating in appraisals. Appraisal never comes in the same year like appraisal letter hanged with management appraisal of 2023 was given in Jan 2025 so.. very bad and don’t give even basic increments...Read More

Likes

Barely anything since policy changes in HR

Dislikes

Almost everything HR treats you dispensable by equating you like factory workers in name of hybrid working. Coincidentally the HR head who devised this policy actually indeed worked in industrial setup before getting a break in HCL god knows how They ask you to be present 9 hours a day even for global roles that are not really dependent on clock in and clock out hours. HRs are so dumb that they're simply a infested message carrying pigeon of the top...Read More

Likes

Great company to start your carrier, will never stop you from puttings hands on other tech on which you don’t have experience. Helps a lot while learning new technologies.

Dislikes

Delaying while recruiting and also delays in appraisals by 14 to 15 months. They should really work on this parts.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good work culture, managers, employee centric,

Dislikes

Pay, appraisals, even no salary hikes with promotion, employees serving long term/not switching get punished with below market pays

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

To much politics. Hardly 2-3 guys are good, rest all are into too much politics, pulling each other legs at every opportunity they get

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work Life Balance

Dislikes

This organization has extremely toxic culture, get ready for no promotions/appraisal they will give you all sorts of reasons to skip discussion about appraisals. And god forsake even if you manage to get good ratings it shall be generally delayed by an year easily. The top creamy layer always gets the attention they need but overall the organization is an goverment organization.