HCL Group Senior Customer Care Representative Reviews

Likes

Manager who motivates you to go beyond in achieving targets of Quarter, monthly and yearly. We can develop professionally in terms of team handling.

Dislikes

They didnt reconsider and recruit me again after my postpartum baby delivery

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Nothing there to like

Dislikes

Worst experience working in HCL they won't give us the project which we are selected for and always make us to feel threatened by saying you will be fired be careful and so

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

My manager was good in communication to me. I did not stay for.long in this company. Just 6 months since fake promise of onsite done to me so I left immediately.

Dislikes

Fake promises of onsite. They promised me Dubai onsite before joining n joined without much hike. Then they made me to join in India n said it will take time.to process visa n all but onsite manager said.this role is offsite only. After 6 months after few follow up I got to know they r not giving onsite. Once u put for client then they forget that u r their/HCL employee. Probation period is 6momths...Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is nothing except healthcare services for employees.

Dislikes

Compensation, work-life balance, skill gap in my project, no criteria to attract skilled professionals.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing great. They treat you as slave.

Dislikes

My manager is very worst. He wants us to work for 16 hours a day. He forces us to support for 24/7 with 2 resources. HRs won’t respond at all although we complain multiple times.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

No Promotion No growth No opportunity to change project Manager driven Disappointed Appraisals Gender bias No flexibility

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

Appraisal cycle not ontime

Likes

Manager and SDM

Dislikes

Salary and benfits

Likes

Great company to start your carrier, will never stop you from puttings hands on other tech on which you don’t have experience. Helps a lot while learning new technologies.

Dislikes

Delaying while recruiting and also delays in appraisals by 14 to 15 months. They should really work on this parts.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good work culture, managers, employee centric,

Dislikes

Pay, appraisals, even no salary hikes with promotion, employees serving long term/not switching get punished with below market pays

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

To much politics. Hardly 2-3 guys are good, rest all are into too much politics, pulling each other legs at every opportunity they get

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work Life Balance

Dislikes

This organization has extremely toxic culture, get ready for no promotions/appraisal they will give you all sorts of reasons to skip discussion about appraisals. And god forsake even if you manage to get good ratings it shall be generally delayed by an year easily. The top creamy layer always gets the attention they need but overall the organization is an goverment organization.

Likes

The HCL India pvt Ltd is one concern helping even non-IT people to upskill and grow their career in this field . Pay is fair and management is very helping .

Dislikes

Career is jigsaw puzzle ,you will have to solve and find out your responsibility which as fresher was difficult to know right from beginning though it helped you grow and mature as individual.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Can not say anything goodz just the thing is I have met good colleagues only.

Dislikes

Can not say about other projects but this company makes this Order Management part like disaster. Only our team following strict 8:30 hrs shift + 1 hr break, rest teams getting flexible breaks, promised for Hybrid, but not providing it, no work life balance, tooooo much bad experience.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

"I appreciate the job security that HCL provides, as it creates a stable and supportive work environment. Additionally, HCL offers excellent internal training programs that help employees grow professionally and stay updated with the latest industry trends and technologies. This commitment to development ensures that we can continuously improve our skills and contribute effectively to the company's success."...Read More

Dislikes

"One area that could be improved is the process around salary hikes and the timeliness of compensation letters. Sometimes there are delays, which can affect employee morale and planning. A more streamlined process for these aspects would greatly enhance the overall employee experience."

Likes

Fully hindi speaking people control higher population.Ratings are not given base on skill and capabilities.mostly south people will be under estimated purosely by north people.

Dislikes

8year bond for 12th students.education provided to techbee is not regular which will spoil future. South people are getting kicked by north people intentionally by giving flase ratings to ensure hindi speaking people sustainablity

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.