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Globiva

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3.1

based on 1.4k Reviews

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Globiva Customer Service Associate Kolkata Reviews

Updated 8 May, 2023

Overall Rating

3.0/5

based on 2 reviews

Rating distribution

2 (10.5%)

3 (15.8%)

9 (47.4%)

0 (0%)

5 (26.3%)

Category Ratings

2.9

Work-life balance

2.8

Company culture

2.7

Work satisfaction

2.5

Salary

2.5

Skill development

2.2

Job security

2.1

Promotions

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Top Mentions in Globiva Customer Service Associate Kolkata Reviews

2 reviews found

Sort by: Popular

Customer Service Associate in Kolkata

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 May 2023

Likes

There is nothing to like about this company, only some supervisors are good.

Dislikes

Basically everything. I will give details explanation below, and don't think I have some beef with the company, this is exactly how they work. Pathetic work culture, inhuman pressure at work, they don't understand that it is not really possible to take 4 live contacts for continuous 8 hours and that too every day, which creates a discrepancy with the given job description, a timely pressure can be expected, but not in this way</mark>. Extremely bad and unprofessional behavior from the supervisors, operation manager and specially one queue manager, no one knows how to speak to employees, they act like they own everything. Salary issue in every month due to technical glitch on attendance update, which never gets fixed. Poor break management, you can't take a peaceful break, if you take, supervisors will start to call and Harras you. The management team is absolutely useless, rude behavior from them as well. Most of the time you have to do night or evening shifts despite being a domestic process, which you can't complain about as well, they will give the excuse as rotational shift. In office politics, if you are a loyal dog of the supervisors, you will get a promotion then only. In the name of configuration of your own computer for work for home, they will basically block everything, you can't access anything externally on your own computer, also it monitors your all action even when you are not at work, which is really a privacy concern, also in this you are helpless. You have to be invincible if you want to work here, no natural issues, health issues should happen to you according to them. So, these are everything, I will not gain anything by saying anything bad about the company, I also came here to work and gain experience, but my life turned upside down. These are nothing but the truth, I left here recently as soon as I got a better opportunity from a very reputed company. So, keep trying, but do not ever enter this company, that will be my wise suggestion. Still if you want to make your life hell, that choice is up to you....Read More

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: Depends on the performance.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Kolkata

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 25 Mar 2023

Likes

Their work culture. They team was very helpful to us.

Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

The rotational shift.

Work Details

Work policy: It depands. For some process after 2 months its work from home.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Career Advice

2w (edited)

a team lead

I'm getting a good offer after joining a company. It's been 10 days only . Can i leave it?

I recently joined a new company, and within 10 days, I received a more attractive offer from another company. Can I resign without serving the notice period? Would declining any salary and relieving letter (Experience Letter) it easier for the company to agree to my departure?

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Globiva Kolkata Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 2 Globiva reviews submitted by Globiva employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Globiva is the right company for you. 87% of employees reported the workin...Read more