Genpact Customer Success, Service & Operations Department Reviews

Likes

nothing

Dislikes

They hired me on April 2024 and after 30days training process was ramp down. Managers and recruiters are very incompetent . Manipulative HR department. They wasted my three months .

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Easy to get through management redressal system . Don’t know about other projects so far the Projects worked for are great in rms of learning and upskilling yourself . Also supportive managers ., hybrid work model gives employee a freedom to manager personal as well as organisational goals effectively.

Dislikes

Slow growth and appraisals scale . Some projects are really hectic that really on the nerves of the employees . Some initial positions do require some great efforts like to log in for 11/12 hrs to maintain the average login hours report .

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Get chance to learn new skills and got opportunity for promotions.

Dislikes

No work life balance Don't provide basic IT requirements for work. And blame employee for not providing data on time. Biased management don't like people who are from different states. Hire people from different states, places far from Hyderabad but not ready to approve long leaves. If you are sick and taking leave still you will be penalized. No team outings. No extra benefits. Not even giving a small token of appreciation or gift on diwali. No welcome kit. Not providing a proper hygienic infrastructure to work. Worst transport facilities. Not respecting employees time. You will be insulted for speaking your mother tongue whereas you are hired on basis of coloqueal language only. Highlighting a fact or taking stand for correct will lead to escalation on you....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Actually I am not a employee recently I am selected for content moderation role but that process ongoing from one month onwards,and still I am waiting for my onboarding mail and they wasting my time without salary so guys plz don't choose Genpact especially hafeezpet location

Dislikes

Nooooo

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Genpact is good but GoDaddy process is gross

Dislikes

6 days working, only one week of, salary also is 15k per month only, customers u get are terrible, it's more like a sales roles, if ur interested in sales then only apply for this role else dont

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

It is one of the best companies in the world.I work here. I consider myself very lucky. The best thing about Genpact is that job security is the most important thing for every employee in his life.I have no complaints with Genpact since the time I have been working there till now. Through this medium, I would like to tell Genpact that if the salary is a little better, then every employee will be able to survive well. According to the way inflation is increasing in life. Thankyou Regards Devesh Devesh (703196821)...Read More

Dislikes

If we talk about dislikes, then there is nothing disliked. There is just a small problem inside the stomach that if we are talking about transport then there is a little issue in transport. Otherwise everything is ok.There should be a good increment so that every employee can live his life well. The way things are getting expensive, the way people have medical issues, etc.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hybrid work option still offered by some processes

Dislikes

Starting with recruitment team, absolutely unskilled. They update incorrect details in joining documents, do not update bank or PF information correctly, and there is no proper point of contact. Salary in hand and perks offered and actual salary received is in stark contrast, lot of hidden adjustments so if you receive the perks as promised, consider yourself lucky. Employees are restricted from reaching out to HR directly. To sum up, it all depends on the manager...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I got best officemates. Nothing apart from this. Day shift working for 9 hrs , 6 days a week with no fixed off & night shift 10 hrs working, 5 days a week with rotational off

Dislikes

Day shift is for 9 hrs and 1 hr break, 6 days working, night shift 10 hrs work & 1 hr break, 5 days working no fixed off. Leaves will be granted rarely. You will get increments by the end of this universe. You will definitely die out of stress and frustration

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Other than work, there and n number of trainings which will be help for career.

Dislikes

No proper or quick response from HR .. worst support system.. No proper project training but they expect to learn asap and get into handson. No proper facility to employees like say no proper cab facility, cafeteria food etc..