Genpact Customer Success, Service & Operations Department Salaries in India

Likes

On time salary, Tools and other issues fixed timingly.

Dislikes

Work culture to mangers behavior. Basically there are several project/process. Few of them from top clients. Few Senior managers from Content Curation team and GPPRS Chandan Kumar Singh, Kumar Anjanay all of these people are very much unprofessional and they lie about project deadline, ramp up, these people will force you out of company if you are in their bad books. Managers or FLM's here are the worst few of them are Mohd Wahib, Tariq Jameel are one of the worst managers of all because they are partial and play politics with employee. These people will give chances to their favorite employees or their known people. Every IJP is rigged and candidates are already selected due to favoritism. Also, Job security is here myth projects fluctuate a lot. They will not provide you real time skills just complete your genome cards which is obsolete and outdated.

Likes

Good salary

Dislikes

There is no job security in Genpact, on my own I took an internal movement, but after joining g there and working for 7-10 days i was being told that hiring has stopped and you have to go back to your old process and later it was being told you are on bench now, then got a final letter stating that this is your last month and this will be your last day. So I don't like job security here

Likes

Culture, ethical standards,policy, environment etc except salary structure.

Dislikes

...process.really bad management lots of vintage employees exited from TMP process. Moreover since last many years I was highlighted in amber about salary structure.those who were vintage employees got less salary package while new joiner getting high pay of salary.please improve this issue.

Likes

There is nothing to like about this company.

Dislikes

High attrition rate, poor work life balance, poor salary hikes, over the shifts work, cannot move to other projects easily and life will be stressed. Better to sell chai and samosa. Then after, Even you can make better money then average assistant manager of Genpact

Likes

...e to the COVID-19 pandemic, the company implemented a work-from-home policy for employees who were affected or at risk Timely Salary Payments Transportation Facilities

Dislikes

...enced a lack of professional support from management during my probation period. For example, when I was severely ill and unable to attend work, I was not only asked for medical proof but was also threatened with salary deductions. After presenting the necessary documentation confirming my hospitalization, the response did not exhibit consideration for my situation. Overall, while my time at Genpact offered valuable industry exposure, these instances highlighted significant areas for improvement in employee support, management training, and overall workplace culture.