Genpact Technical Support Analyst Reviews

Likes

Nothing

Dislikes

I have 12 years experience in Genpact but there is no benefit only has brand name other all things are very bad. In terms of paying very less as compared other MNC Note That all from my side with experience but maybe in other process in Genpact very good.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Working with genpact is totally a feel of government job, as they offer full job security. Perks and benefits are also outstanding. Environment within genpact is very healthy and all the management right from bottom to top are very helpful and supportive.

Dislikes

There is nothing within genpact which one could not like.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Other than work, there and n number of trainings which will be help for career.

Dislikes

No proper or quick response from HR .. worst support system.. No proper project training but they expect to learn asap and get into handson. No proper facility to employees like say no proper cab facility, cafeteria food etc..

Likes

Nothing much to say. May be job security but I don't belive that in this digital era

Dislikes

-Just 1 lakh insurance you would get ,and parents not covered, very pathetic than any CRM level 2 company.. -No night shift allowance -Paid cab for only one way -Horrible food and less options in cafeteria. A cafeteria without a single fruit juice counter for a 10 floor office -Mandate work from office -Heavy load in terms of work. You end up doing 2 people work -There is internal mandate skill development programme literally harming your career. You have your own way to do courses and certifications on your own pace but this program pulls you and your can't do anything. -Below average annual hikes -Laptops provided is messy one which is 0reviously used by 2 or 3 people. -No perks -You would get health issues...Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Management is poor and has very bad attitude There is nothing to like, except that salary was credited on time

Dislikes

Management Work culture People Retaining Ability to explore new processes Everything is missing It’s the worst place to be

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

No likes micro management

Dislikes

Everything low pay no promotion

Likes

Culture

Dislikes

Salary and appraisal not as company standard

Likes

Good

Dislikes

Apprisal is not good as expected

Likes

It is best place of work with dynamic culture of working with cooperative person such as manager, colic and always open to help in each filed.

Dislikes

Annual hike and promotion.

Work Details

Work policy: Each quarter one a week if client require .

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

No knowledge training. Manager ask you questions since day 1 as he himself doesn’t know the answer. You are required to work on deathbed. Hr is corrupt, senior management is corrupt. Don’t waste your time in such a punny company. No knowledge gain. No salary increment. They will put you on bench within one year. And notice period is of three months. You are chained to death.

Likes

Firstly, I like the diversity of clients which Genpact work and deliver as a BPO and secondly, it's job security where the employees can choose to work and move within the organisation with the help of IJP.

Dislikes

Hold Privacy - Need to secure Employees feedback and HR or Mgmt should highlight the issues without naming the employee name. It may spoil the Performance ratings, Annual appraisal and even promotion of that employee.

Likes

Nothing. Worst company to work for.

Dislikes

This company is only good for people who don't want to get out of their comfort zone and want no progress on their life. Absolutely pathetic management. They don't take work seriously and keep avoiding employees until an escalation comes from client. They don't get rid of low performing employees and don't take strong action againstthem because of which people don't get fired and stick to the same organisation without having any career growth. Salary hikes is meagre and promotions are very biased. They install a tool in the system which records how much time you move your mouse and they don't care about productivity and efficiency of the employee. There is no proper transport facility. Cab services are one-way and chargeable and non-AC cabs are not provided. There is no cafeteria in every Genpact building and the common cafeteria is too small and there are lack of options. They don't provide any sweets or gifts during any special occasion and no office party or team engagement activities are held. People work like robots in a monotonous manner. The tools are outdated and you need to apply for attendance on a daily basis, with no option to rectify, failing to do so will deduct your earned leave. Leaves provided are very less as compared to other MNCs....Read More

Likes

The job security as if you do the worst also they won't fire you they put you under bench and performance improvement

Dislikes

Depending on your projects, either you work too much or you don't work at all, if you work too much you get an annual appraisal of 4.3% - 7 percent max If you work too little you get 0-4.3%

Likes

No work pressure, Hybrid work

Dislikes

1) Salary. 2) Politics for this salary also. I want to give 1 suggestion - Many people in this organisation suffering with Poverty. I can't able to see their faces also. Their faces and dressing style was very poor and dull. Because of this low package I put paper in Genpact after completing my 5 months. I started searching in other companies after completing my 3 months of experience here.

Likes

Everything is good beside Salary and promotions. For promotion you have to wait for minimum 4 years. For work culture depend on the project

Dislikes

Delaying in promotion and salary hike percentage is very low

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Thw company culture is good. For freshers it's great opportunity to learn industrial skills and gain Profesionnal as well as ethical knowlledge

Dislikes

No things to dislike. Suggest to provide office consumables.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.