This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 18 Jun, 2024
Overall Rating
3.9/5
How AmbitionBox ratings work?
Category Ratings
4.4
Work-Life balance
3.9
Salary & Benefits
3.9
Work Satisfaction
3.0
Company culture
2.7
Job Security
2.6
Skill development
2.1
Promotions/Appraisal
Freshworks is rated
3.9 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Freshworks is rated
3.9 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
3 reviews found
Sort by:
Popular
Senior Product Manager in
Chennai
Full Time
·
Product Management - Technology Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 18 Jun 2024
Likes
Culture
Dislikes
Confusion in decision making at leadership level
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Product Manager in
Bangalore / Bengaluru
Full Time
·
Product Management - Technology Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 10 Jun 2024
Likes
the perks and benefits are great, work life balance is good.
Dislikes
Nothing Much
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Product Specialist in
Chennai
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Free Food
Dislikes
No job security. They recently fired 660 employees- that's 13 per cent of the Total workforce even though the company made an annual profit higher than the previous year. Even though I was not affected, I feel embarassed that the higher management shows a lot of greed and being inconsiderate towards employees who work day and night to provide high values and top service to the clients.
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Product Specialist in
Chennai
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 02 Dec 2024
Likes
Excellent workspace and culture.
Work life balance is well organized.
Approachable and casual ambience
Dislikes
Changed a lot in recent times.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Business Analyst in
Chennai
Full Time
·
Business Intelligence & Analytics Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 12 Nov 2024
Likes
Easy to access culture.
Dislikes
Poor Leadership and work-life Balance.
Lead Product Manager in
Bangalore / Bengaluru
Full Time
·
Product Management - Technology Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Nothing as of now
Dislikes
Instability. Good candidates layed off. No management clarity
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Product Specialist in
Chennai
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 04 Oct 2024
Likes
Culture
Dislikes
Appraisal cycle has changed and no proper hikes
Senior Business Analyst in
Chennai
Full Time
·
Subject / Specialization Teacher Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2024
Likes
Nothing
Dislikes
Sombu dudes and biased hikes
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Product Manager in
Bangalore / Bengaluru
Full Time
·
Product Management - Technology Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 11 Aug 2024
Likes
good product portfolio to work on
Dislikes
work culture, pressure, office politics
Product Specialist in
Chennai
Full Time
·
Product Management - Technology Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 May 2024
Likes
free food and many pros are there
Dislikes
no dislikes i noticed in that company
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Product Specialist in
Chennai
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 03 Jun 2023
Likes
-FREE FOOD
-COMPANY CULTURE RETAINED IN SOME TEAMS
-LAVISH OFFICE IN CHENNAI WITH --------GOOD FACILITIES LIKE CAB, HIGH END LAPTOPS PROVIDED TO WORK KIKE SURFACE OR MAC LAPTOP
-Some flexibility
Dislikes
FRESHWORKS IS NOT FRESHWORKS ANYMORE
-NO JOB SECURITY (ANYTIME LAYOFFS)
-MICROMANAGEMENTS
-HIGH WORKLOAD WITH LIMITED RESOURCES
-FREQUENT PROCESS CHANGES DUE TO EXTERNAL INFLUNCES AND INVESTERS
-NO PROPER LEADERSHIP
-LOW TO NO HIKES AND APPRAISALS
-FAVOURISMS AND POLITICS
Work Details
Work policy:
Says 3 days per week but expects all 5 days at office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Business Analyst in
Chennai
Full Time
·
Business Intelligence & Analytics Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 11 Aug 2023
Likes
I got to interact with highly intelligent colleagues who had different perspectives on politics, sports, and business.
Dislikes
Poor People Managers. People in higher positions will spoil your peace of mind at work. They do not understand the different dimensions of people. You can see good teams with poor managers.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Other Freshworks Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Accounts Receivable Analyst in
Ranchi
Full Time
·
Finance & Accounting - Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 12 Dec 2024
Likes
One of the best company where i worked. Given me a chance to grow and develop my skills.
Dislikes
Firing without knowing the reason all of sudden. That too when i was ill and i have to take care of my mother who is of 87 years old. Which put me in depression i am trying to come out of it. Now its very difficult to get a job at this stage.
Lead Business Analyst in
Chennai
Full Time
·
Sales Support & Operations Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 08 Dec 2024
Likes
People in freshworks is the reason most people stay back for other than the salary aspect.
Dislikes
The Freshworks "Kudumba" culture is slowly being demised to make way for American capitalism & usual MNC politics. Some of the people on the top have no clue of the reality & just want to keep firing in India & hiring in US in the name of efficiency.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Sales Enablement Manager in
Chennai
Full Time
·
Corporate Training Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 26 Nov 2024
Likes
5 days working
Best cafeteria with free meals
Cab facility for shift 2 and 3
Hybrid 3 days from office
Dislikes
Typical US culture of hire and fire
99% leadership is outside India - they take the final call
It's not an Indian company anymore
Pre IPO, this was a great company. Post IPO, disaster has happened
The founder - Girish is also nowhere to be found and might have resigned already
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
IT Business System Analyst in
Chennai
Full Time
·
IT Infrastructure Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 26 Nov 2024
Likes
Overall work culture is good but most of team have lots of internal politics.
Dislikes
Lots of internal policies, they layoff bulk of people all of sudden even the top performers were laid off.
HR work on favour of higher management. No promotion. Zero job security. No career growth and scope of learning is less in most of team.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Lead Software Engineer in
Chennai
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Nov 2024
Likes
It’s all before few years
Dislikes
Everything changed upside down now! Life sucks at work! Childish managers who hold grudges, you feel like you are in a school environment soon. Micromanagement at core
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
QA Engineer in
Bangalore / Bengaluru
Full Time
·
Quality Assurance and Testing Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Work culture was good when Girish was the CEO.
Dislikes
After changing the CEO continuous and bulk firing is happening without giving any notice of employees.
In a single surprise email they deactivated employees from the work However the company revenue there is in a bad state.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Success Specialist in
Chennai
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 10 Nov 2024
Likes
Culture of the company is really great providing the delicious food and maintaining healthy work environment is fabulous
Dislikes
There is no job security . Never expected that FW would laid off 660 employee in an hour without any prior notice though company were making the good profit. At the end your an employee how well you perform they will thrown you out just like tissue paper.
Associate Systems Engineer in
Chennai
Full Time
·
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 10 Nov 2024
Likes
Not Liked.
Dislikes
I am impacted by layoff on November 7. This is very untrustful with the employee to the employer.
Not only i am all over 660 people affected. Please understand from employee mindset and family situation and their talents.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Manager in
Bangalore / Bengaluru
Full Time
·
Management Consulting Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Nov 2024
Likes
None
Dislikes
Terrible org. No vision, strategy is for the PPT sake only.
Leaders are fake. They exploit you and then lay you off. Couldn’t give a -100000….rating for job security unfortunately. So, if job security is something that you are looking for, please do not consider joining Freshworks.
Hiring happens only in the US these days with 4 people getting hired for same/similar roles at very high salary and they don’t even get laid off....Read More
Senior HR Business Partner Manager in
Bangalore / Bengaluru
Full Time
·
Recruitment & Talent Acquisition Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 27 Oct 2024
Likes
Some bit of old charm still left, a few old timers left are holding things together in India.
Dislikes
It has completely lost its way and definitively moving towards making India a back office. All Indian leaders are fired and leadership hiring is happening in US/Europe. Not so subtle racism is prevalent and Indians are looked down upon - how ironic as it was a company started in India !
People also ask about Freshworks's Senior Product Managers
How is Freshworks to work for?
Freshworks is rated 3.9 out of 5, based on 3 reviews by employees on AmbitionBox.
Freshworks is known for Work-Life balance which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 2.1 and can be improved. To know first hand how it is like to work at Freshworks read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Freshworks?
According to AmbitionBox ratings, Freshworks employees rate its salary and benefits as 3.9 out of 5. You can know more about Freshworks Salaries at AmbitionBox
How is the work culture at Freshworks?
Work culture is rated 3.0 at Freshworks by 3 employees. While job security is rated 2.7 and work-life balance is rated 4.4 at Freshworks. Read detailed reviews by employees of Freshworks on AmbitionBox.