Firstsource Solutions Senior Customer Care Associate Reviews

Likes

Nothing like it.

Dislikes

There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing to like about when supervisor is like this.

Dislikes

The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to be happy about.

Dislikes

Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary is good

Dislikes

People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.

Likes

Just the recruitment Team is good helping the candidate to get hired.

Dislikes

After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.

Likes

Nothing they treat us like we are nothing to them They don't value us Even HR is not Supportive We been pressurise to do Overtime

Dislikes

Everything Only Hiring Team is good other then that Didn't get any support from them as an employee

Work Details

Work related travel: This job involves Travel Within City.

Likes

Nothing much

Dislikes

No proper work culture admin team doesn't have their responsibilities and wash basin sink will overflow everytime which feels very gross no hygiene at all

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.

Dislikes

No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The only thing good thing about the job is the location.

Dislikes

No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.

Likes

Salary was competitive compared to the market.

Dislikes

No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

work life balance, WFH

Dislikes

No job security, Pathetic management, Night shift

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

Dislikes

The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I appreciate working at Firstsource Solutions for its collaborative work environment and employee-centric approach. The company fosters professional growth by providing ample learning opportunities, skill development programs, and a supportive team culture. Its focus on innovation and delivering value to clients inspires me to contribute effectively. Additionally, the management’s open communication and efforts to recognize and reward hard work make it a great place to work....Read More

Dislikes

While I appreciate the supportive work culture at Firstsource Solutions, I feel there is room for improvement in streamlining internal processes to enhance efficiency. Additionally, more opportunities for cross-departmental collaboration or upskilling initiatives could help employees broaden their skill sets and contribute more effectively to the organization.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much

Dislikes

Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you

Likes

I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.

Dislikes

Everything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.