Firstsource Solutions Senior Customer Care Associate Reviews

Likes

Just the recruitment Team is good helping the candidate to get hired.

Dislikes

After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.

Likes

Nothing they treat us like we are nothing to them They don't value us Even HR is not Supportive We been pressurise to do Overtime

Dislikes

Everything Only Hiring Team is good other then that Didn't get any support from them as an employee

Work Details

Work related travel: This job involves Travel Within City.

Likes

Nothing much

Dislikes

No proper work culture admin team doesn't have their responsibilities and wash basin sink will overflow everytime which feels very gross no hygiene at all

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Till now i didn't got my last month salary and the farewell team is worst even there is nothing to pay after 90 days they will ask the money around 10k to get the experience letter

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I didn't link any thing in this company

Dislikes

There is no work life balance, 8hr on system. So many health issues. Management domination. No growth. For Fresher its good but not for experience. Night shift allowance not there. There is no comfortable to ladies.

Likes

Nothing is good about the company

Dislikes

Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.

Likes

They provide opportunities to fresher it's good thing in that company

Dislikes

There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.

Dislikes

The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I appreciate working at Firstsource Solutions for its collaborative work environment and employee-centric approach. The company fosters professional growth by providing ample learning opportunities, skill development programs, and a supportive team culture. Its focus on innovation and delivering value to clients inspires me to contribute effectively. Additionally, the management’s open communication and efforts to recognize and reward hard work make it a great place to work....Read More

Dislikes

While I appreciate the supportive work culture at Firstsource Solutions, I feel there is room for improvement in streamlining internal processes to enhance efficiency. Additionally, more opportunities for cross-departmental collaboration or upskilling initiatives could help employees broaden their skill sets and contribute more effectively to the organization.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much

Dislikes

Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you

Likes

I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.

Dislikes

Everything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

My recruiter was very supportive in each and every step during interview with just nice and professional behaviour thank you so much for everything you have done for me Ayan Shaikh from Ijmima Malad Branch

Dislikes

Nothing he was perfect

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

No likes

Dislikes

Job security and salary benefits are zero, in 2024 firstsource only a company paying 12000 rupees per month for new associates in Chennai. And very strict timeings.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Its a good company have experience. No much pressure in tge process i worked. But facilities are not upto the standards.

Dislikes

The lead is over egoistic and the manager is just his pawn. However good the company is if the supervisor is not good, it will become the worst place to work.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.