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Voice / Blended Department
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Company have a very good atmosphere to work. Teammates are very supportive and its a very good company for freshers to start their career.
The atmosphere of the company is very good And its the Best company for the freshers to grow over
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Og to ic Department
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Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
What people are saying about First Source
IT Consulting Department
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Flexible environment for fresher . Company having strict policy which will make u feel proper professional life how used to be.
I didn't found anything bad in this Company.
No politics.people are friendly n free .
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Og to ic Department
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Great atmosphere.....
Work pressure is very high
Speaking to customers
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing is good about the company
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
Full Time
Non Voice Department
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They provide opportunities to fresher it's good thing in that company
There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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The canteen food
If you are performing well from the whole team then no appraisal and if others are doing something wrong on chat for example using abusive language threatening to other party company doesn't give a shit but if the top performer only used rude tone in 1 or 2 chats they they terminate directly don't help them so that they don't get terminated
Full Time
Non Voice Department
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Worst HR People
I recently had a very horrific experience with Firstsource. I had given my interview through Naukri.com. I even got the offer letter after being selected for NBS process. After that, HR Prajakta Sawant kept delaying my joining date in the name of pending verification from my previous company, which was all big LIES. The HR Prajakta told me that batch is closed for NBS and I cant join due to pending verification and asked to join a different process called Comcast, for which she said me to give ANOTHER INTERVIEW. They were telling lies after lies. Fact was that HR Prajakta and Firstsource hadn't sent for any verification to my previous company. I got to know about the delay when I called on my own. They didn't even care to inform me about the delay. They kept me waiting for weeks even when I have their offer letter. UNPROFESSIONALISM was at peak when I went to their office to ask them, the HR Prajakta Sawant with her senior HR, told me lies that I created a scene in their office. They were not even ready to listen to what I was asking and continuously shifting the blame on me and my previous company. Despite my efforts to resolve this issue, they kept diverting the topic and refused to listen to the truth. Be cautious when dealing with Firstsource, because they are very UNPROFESSIONAL and manipulating information to suit their purposes...Read More
Full Time
Sales Support & Operations Department
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THE ONLY THING I LIKED ABOUT THIS COMPANY THEY GIVE IMPORTANCE AND RESPECT ALL THE RELIGIONS AND CULTURES
NO WORK SECURITY WHEN YOU START EARNING NO GROWTH IF UR GENUINE AND PRIORITIES UR SELF RESPECT POLITICS AND BIASED ENVIRONMENT MANAGERS NEED TO GET EDUCATED AND BUILD THEIR SOFT SKILLS “ PLAY SMART WITH COMPETITORS NOT WITH THE EMPLOYEES WHO WORK TO ACHIEVE YOUR COMPANIES OBJECTIVES
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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There isn't much.
Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Back Office Department
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Nothing to be liked..First bgv takes 5-6, months..3Rd grade Hr Alisha Shaikh..Who never responds and never updates on joining formalities.. Only offer letter gets issues month by month bt no joining.. Actual joining never happens..On the spot decided batch of joining gets cancelled for that also is not informed or updated from Hr.Next batch..The batch is not shifted only cancelled..The candidate get into frustration as they have already resigned from their previous job..can anyone feel the stress on them.. that too the company can't think..such a waste it's investing in such a company. request not to join here ,🙏🙏🙏...Read More
Ol.. Only frustration piles up.. Not worth the name..Small company are much better than this
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Good work culture, mostly work from home
Poor appraisals, pressure to meet upselling targets even in customer service position.
Work policy: Its work from home but when the targets are not met they call you to office.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Good place to show case our skills.
I heard negative about appraisal and hike, going forward I have to experience still not yet passed through that phase, apart from that there is nothing bad which I felt.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
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No likes...its a worst and pathetic company.
The recruitment team and HR are unprofessional, baised. I cleared my interview and hr name is Haritha. She asked me for all documents and I submitted them. They never asked for my offer letter first, later they asked it. Haritha didn't even give me time for atleast one day to get my offer letter. Later that evening I sent my offer letter and called Hairtha. She was totally unprofessional and pathetic, she said they the opening is now closed and we will contact you later which never happened again. I am lucky that I didn't join Firstsource and work with people like Haritha. Thanks to god!...Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Support Department
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I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.
Everything
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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My recruiter was very supportive in each and every step during interview with just nice and professional behaviour thank you so much for everything you have done for me Ayan Shaikh from Ijmima Malad Branch
Nothing he was perfect
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Nothing
Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Product Management - Technology Department
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No likes
Job security and salary benefits are zero, in 2024 firstsource only a company paying 12000 rupees per month for new associates in Chennai. And very strict timeings.
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Full Time
Banking Operations Department
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Its a good company have experience. No much pressure in tge process i worked. But facilities are not upto the standards.
The lead is over egoistic and the manager is just his pawn. However good the company is if the supervisor is not good, it will become the worst place to work.
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Only Few TL'S are supportive and helpful in every situation.
Whole management is completely worst. Sales pressure is too high and management can sac any employee any time. Since they have paid the penalty to client management is recovering that cost by reducing incentives.
Full Time
Corporate Training Department
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It has lot of scope to develop.
Nothing is organised and office politics is at peaks. No proper HR team or capability development. Just for name sake they have departments.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Good to earn
The pressure they put on the agent is unbelievable when you are leaving it will be more. And on paper it will be dayshift after trying it will be night shift
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
IT Support Department
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Nothing much very bad experience.
Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Finance Department
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My personal experience over here was really good. Team leaders and employees were supportive. Freshers can take advantage of incentives as someone willing to work can earn more
Transportation was a big headache here. The cab or shuttle used to not get allotted on time
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
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