AmbitionBox
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Retail & B2C Sales Department
Overall Rating
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Wast of time
No job security salary timing get over duty
In boud call centre executive
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
What people are saying about Firstsource Solutions
Full Time
IT Support Department
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Its Awesome
No, I don't
Full Time
Hardware Department
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Skill development
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Atmosphere
Salary Promotion Management Hike
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
After Sales Service & Repair Department
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Every body was supportive & cooperative. Environment was very familiar to working with in. They celebrated every culture. Company was very careful & protective about his employees..
In the matter of Promotion was very critical in my point of view.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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good working environment remote work
worst management no perks other than salary
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
IT Support Department
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Good company
More stress in job
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
IT Support Department
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Nice to start up career
No salary appraisal
Work days: Rotational Shift (Flexible Timings)
Full Time
IT Support Department
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We are like as environment and skills development
So we are dislike as no increament as for work here no given more approtunity
Work timings: Flexible Timings
Work related travel: This is a desk job.
Full Time
Information Technology Department
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Very worst experience
It has very totchal for IT team so many pressure only 1 day week off site manager behaviour is very worst. They treat like animals
Work timings: Strict Timings
Full Time
IT Support Department
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It's nice place to work
It's too long walk
Work days: Monday to Saturday (Flexible Timings)
Full Time
Non Voice Department
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Environment of the company and work as well as best support from the team leaders
Break limit
Good experience
Work days: Monday to Friday (Flexible Timings)
Full Time
Voice / Blended Department
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Salary was competitive compared to the market.
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Nothing to like about when supervisor is like this.
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Nothing to be happy about.
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Quality Assurance - Other Department
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Salary is good
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
Full Time
Back Office Department
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Just the recruitment Team is good helping the candidate to get hired.
After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Finance Department
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work life balance, WFH
No job security, Pathetic management, Night shift
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Nothing
The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.
Full Time
Customer Success Department
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Nothing they treat us like we are nothing to them They don't value us Even HR is not Supportive We been pressurise to do Overtime
Everything Only Hiring Team is good other then that Didn't get any support from them as an employee
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.
The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
HR Operations Department
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I appreciate working at Firstsource Solutions for its collaborative work environment and employee-centric approach. The company fosters professional growth by providing ample learning opportunities, skill development programs, and a supportive team culture. Its focus on innovation and delivering value to clients inspires me to contribute effectively. Additionally, the management’s open communication and efforts to recognize and reward hard work make it a great place to work....Read More
While I appreciate the supportive work culture at Firstsource Solutions, I feel there is room for improvement in streamlining internal processes to enhance efficiency. Additionally, more opportunities for cross-departmental collaboration or upskilling initiatives could help employees broaden their skill sets and contribute more effectively to the organization.
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
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AmbitionBox has 1 Firstsource Solutions review submitted by Firstsource Solutions employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... Read moreInfosys
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