AmbitionBox
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Firstsource Solutions
based on 4.7k Reviews
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Insights from employee reviews on AmbitionBox
40% employees reported
75% employees reported
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3 reviews
3 reviews
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Full Time
Banking Operations Department
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Good
No festival holiday at all
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Working experience
Nothing
Work timings: Flexible Timings
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Telemarketing Department
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Daily target.. It is a customer care center. So we need to take good feedback from customers. But sometimes it's difficult..
It's Good.. Healthy environment
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Telecommunication Department
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Work environment was very nice
Job security was not there suddenly the the process was ramp down
customer service was my work I need to just call the customer need to explain the offer if they will deposit some money in their account they will get some gift
Work timings: Strict Timings
Work related travel: This is a desk job.
HR Operations Department
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There is no increment for senior staff Even more than 3yrs exp person
Taking customer calls we have to retain the customer
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Bpo Department
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Worst
No manners, no respect for others
Not interested to work in the company
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Retail & B2C Sales Department
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NO COMMENTS
NO COMMENTS
Top trending discussions
Full Time
Back Office Department
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Full Time
Construction Engineering Department
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Supportive work culture enhance learning a lot of things
Not to expect more
Full Time
Non Voice Department
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Don't know anything don't know anything
Don't know anything don't know anything
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Super
No issue any aspect process
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Full Time
Customer Success Department
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Team leaders are supportive if you do well everything is fine
Coffee and Canteen
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
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The job was peaceful and comfortable to work without any stress
No dislike
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
HMSA Department
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Teammates support
There is a lot of partiality
Nothing to say
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Full Time
Customer Service Department
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I want to rejoin Firstsource . Is it possible?
TL is not supported.
Work days: Rotational Shift (Flexible Timings)
Full Time
PROVIDER DATA MANAGEMENT Department
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Good
Not anything like that
Work days: Monday to Friday (Flexible Timings)
Full Time
Software Development Department
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They speak Tamil language in all calls except with client. Including Vice president/ Director communicates in Tamil and suggested to learn Tamil. This Feedback is for Healthcare payer domain in FSL.
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Customer Success, Service & Operations - Other Department
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Nothing trainers are terrible not focusing on teaching they are just putting some new trainers who are not trained on anything
They are hiring disabled people who are fighting with other staff and first source is supporting these disabled people to misbehave
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Salary package is better when compared to other companies like Wipro, Cognizant, Sutherland BPO Companies
They'll treat you like labourers, no work life balance, they not at all value their employees and no leaves even after 6 months also the leave policy is there. I not at all prefer anyone to come this side. until and unless you are in a desperate need of money or job
Work days: Rotational Shift (Strict Timings)
Full Time
Back Office Department
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Didn't ever think about me. I have served 4 and half year in this company. I have just said bad words to transportation and they have terminated me. Transport comes late everyday and I have been silent always.
Work days: Monday to Friday (Flexible Timings)
Full Time
Advertising & Creative Department
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I wasn't fired. And I was given freedom to try to designing which helped to gain knowledge. But also faced difficulties by not have clear info of what the really want. Ceo has struggling to explain his work needs.
I was demanded to work for three brands but my salary wasn't increased. I used to work for 10 or even 10.30 pm. But still my work was not recognized. I was offered WFH but Ceo demanded to come and work in office. But they offer permission to shift the timing but I didn't want to take advantage of it . I use to work over time for them.
Work policy: Week once
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.
First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.
Full Time
Health Informatics Department
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This is friendly nature company. We can do work freely no stress.
Transportation first source is giving only one way whichi bad. And food no free food and less salary.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Sales Support & Operations Department
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ON Time Salary
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Banking Operations Department
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Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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The only thing good thing about the job is the location.
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
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AmbitionBox has 8 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 60% employees reported the work timings at Firstsource Solutions as Strict timing. Read moreTeleperformance
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