AmbitionBox
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Firstsource Solutions
based on 4.7k Reviews
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50% employees reported
67% employees reported
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1 reviews
7 reviews
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Full Time
Customer Success, Service & Operations - Other Department
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Had good time working here, got to learn a lot.
I don't have any dislike
Full Time
Voice / Blended Department
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Incentives and job security
Work pressure is too much
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
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okay, was my first job
in hindsight, it could have been better
Full Time
Banking Operations Department
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Nothing is there to explain worst.
There is no job security My suggestion is don't join in first source my dear frnds.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Comcast Department
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I was working as an emoyee for 2 year and was removed in middle of a lock down and was left jobless and my company was aware that i lost my parents instead of supporting me during the pandemic the company HR (Sharmili Roa) my manager ( Avinash shetty) made it mesirable for me and asked me to leave the company forcingly. Comcast was the process i worked for and the HR and manager spoke very badly to me and even asked me to pay for my salary aftet removing me from the job leaving me jobless with no back up. I was treatef badly on call. I hope they suffer when they are treated the same way....Read More
During a pandemic you guys cannot ask a girl to leave the job and talk nonsense to her. Thank you Firstsourse for making me feel worst at a very bad situation knowing my complete situation.
I was happy working and wanted to be promoted.
Work timings: Strict Timings
Just nothing
Operation Department
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Best place to work.. learn and growth goes hand in hand..
Na
Work days: Monday to Friday (Flexible Timings)
HR Operations Department
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Great company to work with and good atmosphere for working
Nothing but I hate their transportation service it's really very bad not happy
Good however, I was not well versed to understand the process knowledge
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Sky rtm webchat Department
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The process is amazing
The job security
It was amazing
Work days: Rotational Shift (Flexible Timings)
Top trending discussions
Full Time
Health Informatics Department
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This is friendly nature company. We can do work freely no stress.
Transportation first source is giving only one way whichi bad. And food no free food and less salary.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Banking Operations Department
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Nothing like it.
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Nothing to like about when supervisor is like this.
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Nothing to be happy about.
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Quality Assurance - Other Department
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Salary is good
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
Full Time
Back Office Department
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Just the recruitment Team is good helping the candidate to get hired.
After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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Nothing
The HR of the company is too rude. They just terminated the person looking on the chats of 11months before which was not clear at all. One of the employee went to HR and said it's a password shared to other without any proof the agent was terminate. No value to the people who work effectively.
Full Time
Finance Department
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Nothing much
No proper work culture admin team doesn't have their responsibilities and wash basin sink will overflow everytime which feels very gross no hygiene at all
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Nothing
Till now i didn't got my last month salary and the farewell team is worst even there is nothing to pay after 90 days they will ask the money around 10k to get the experience letter
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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I didn't link any thing in this company
There is no work life balance, 8hr on system. So many health issues. Management domination. No growth. For Fresher its good but not for experience. Night shift allowance not there. There is no comfortable to ladies.
Full Time
Software Development Department
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Team environment
They speak Tamil language in all calls except with client. Including Vice president/ Director communicates in Tamil and suggested to learn Tamil. This Feedback is for Healthcare payer domain in FSL.
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Customer Success, Service & Operations - Other Department
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Nothing trainers are terrible not focusing on teaching they are just putting some new trainers who are not trained on anything
They are hiring disabled people who are fighting with other staff and first source is supporting these disabled people to misbehave
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Salary package is better when compared to other companies like Wipro, Cognizant, Sutherland BPO Companies
They'll treat you like labourers, no work life balance, they not at all value their employees and no leaves even after 6 months also the leave policy is there. I not at all prefer anyone to come this side. until and unless you are in a desperate need of money or job
Work days: Rotational Shift (Strict Timings)
Full Time
Back Office Department
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Didn't ever think about me. I have served 4 and half year in this company. I have just said bad words to transportation and they have terminated me. Transport comes late everyday and I have been silent always.
Work days: Monday to Friday (Flexible Timings)
Full Time
Advertising & Creative Department
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I wasn't fired. And I was given freedom to try to designing which helped to gain knowledge. But also faced difficulties by not have clear info of what the really want. Ceo has struggling to explain his work needs.
I was demanded to work for three brands but my salary wasn't increased. I used to work for 10 or even 10.30 pm. But still my work was not recognized. I was offered WFH but Ceo demanded to come and work in office. But they offer permission to shift the timing but I didn't want to take advantage of it . I use to work over time for them.
Work policy: Week once
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.
First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.
Full Time
Sales Support & Operations Department
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ON Time Salary
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Banking Operations Department
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Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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The only thing good thing about the job is the location.
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
Full Time
Voice / Blended Department
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Salary was competitive compared to the market.
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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AmbitionBox has 10 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 50% of employees reported the working days at Firstsource Solutions as Monday to Friday. 67% employees reported the work timings at Firstsource Solutions as Flexible timing. Read moreTeleperformance
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