Firstsource Solutions IT Service Delivery Manager Reviews
Updated 16 Apr, 2022
Overall Rating
3.0/5
based on 1
review
Rating distribution
Category Ratings
5.0
Job security
4.0
Company culture
4.0
Work satisfaction
3.0
Work-life balance
3.0
Skill development
3.0
Promotions
2.0
Salary
Firstsource Solutions is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfacti
...
Read more
Firstsource Solutions is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Associate Director in
Chennai
Full Time
 ·Â
IT Infrastructure Services Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
5.0
Skill development
3.0
Job security
4.0
Promotions
1.0
Work satisfaction
3.0
Company culture
1.0
Work-life balance
posted on 27 Feb 2025
Likes
Salary - Good
Skill development - Excellent
Promotions - Good
Dislikes
Work satisfaction - Bad
Work-life balance - Bad
Overall Rating
Associate Director in
Mumbai
Full Time
 ·Â
Strategic Management Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
4.0
Skill development
3.0
Job security
3.0
Promotions
4.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 02 Feb 2025
Likes
Skill development - Good
Work satisfaction - Good
Dislikes
Salary - Poor
Work Details
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This is a desk job.
Associate Director in
Chennai
Full Time
 ·Â
Other Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
3.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 22 Jan 2025
Likes
humble leadership, supporting colleagues and wonderful cross culture practices which is simple yet profound.
Salary - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good
Dislikes
IT infra and ambience
Assistant Vice President in
Mumbai
Full Time
 ·Â
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 15 Jan 2025
Likes
Amazing place to work.
Good people to work.
Gives immense insights of progress and plans
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Na
Work Details
Work related travel:Â This job involves
International Travel.
Senior Consultant in
Hyderabad / Secunderabad
Full Time
 ·Â
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
3.0
Skill development
5.0
Job security
1.0
Promotions
5.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 10 Jan 2025
Likes
Good Learning Opportunities
Job security - Excellent
Work satisfaction - Excellent
Dislikes
No growth for genuine and hardworking employee
Promotions - Bad
Company culture - Bad
Business Analyst in
Bangalore / Bengaluru
Full Time
 ·Â
Quality Assurance and Testing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
2.0
Skill development
3.0
Job security
1.0
Promotions
2.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 12 Nov 2024
Likes
Client interactions
Dislikes
Less hike
Less performance bonus
Some managers not good
Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad
Work Details
Work days:Â Monday to Friday
(Strict Timings)
Work related travel:Â This is a desk job.
Associate Consultant in
Bangalore / Bengaluru
Full Time
 ·Â
Top Management Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
4.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 12 Feb 2023
Likes
Amazing place to work
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
No company perks like diwali gifts, joining bonus
Work Details
Work days:Â Monday to Friday
(Strict Timings)
Work related travel:Â This is a desk job.
Associate Director in
Bangalore / Bengaluru
Full Time
 ·Â
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
4.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 12 Oct 2022
Likes
Good Work life balance
Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
More technical trainings
Work Details
Work policy:
2 days/week from office
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This is a desk job.
Associate Director (working remotely)
Full Time
 ·Â
Management Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
3.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
2.0
Company culture
4.0
Work-life balance
posted on 26 Oct 2024
Likes
Work life balance, WFH, scope of company growth in long run
Job security - Good
Work-life balance - Good
Dislikes
Unprofessionalism, not so planned execution, many employees lack skills
Company culture - Poor
Work Details
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This is a desk job.
Business Analyst (working remotely)
Full Time
 ·Â
IT Consulting Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
3.0
Skill development
3.0
Job security
5.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 23 May 2023
Likes
On time salary, freedom of work. Easy to reach higher authorities. If employee having any issues they will take care like them own family. We can explore our new ideas
Salary - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Politics from the manager. Not all manager only some people
Work Details
Work days:Â Monday to Friday
(Strict Timings)
Work related travel:Â This is a desk job.
Other Firstsource Solutions Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Support Associate in
Hyderabad / Secunderabad
Full Time
 ·Â
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
3.0
Skill development
2.0
Job security
4.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 13 Mar 2025
Likes
Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.
Salary - Good
Promotions - Good
Dislikes
First source provides only one cab.
Job security is poor
Work culture, management behaviour, partiality etc.,
And the most important I am working comcast process the shift timings are very bad.
Job security - Poor
Senior Associate in
Hyderabad / Secunderabad
Full Time
 ·Â
Health Informatics Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
4.0
Skill development
2.0
Job security
2.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 04 Mar 2025
Likes
This is friendly nature company. We can do work freely no stress.
Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Transportation first source is giving only one way whichi bad. And food no free food and less salary.
Salary - Poor
Job security - Poor
Promotions - Poor
Work Details
Work policy:
2 days/week from office
Work days:Â Monday to Friday
(Strict Timings)
Work related travel:Â This is a desk job.
Senior Sales Associate in
Bangalore / Bengaluru
Full Time
 ·Â
Sales Support & Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 27 Feb 2025
Likes
ON Time Salary
Dislikes
1.No work-life balance
2.No leaves allowed even if you have leave balance
3.Un-realistic metrics to achieve else Termination
4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior
5.Company will not let you go but will not let you stay either
6. Un-professional and unhealthy , Toxic to core Team leaders
7. HR's will not arrange a skip meet but will arrange your termination discussion instantly
8. You will find TOP GRADE politicians here.
9. Rotational shift and week offs are unpredictable...Read More
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
Senior Customer Service Associate in
Mumbai
Full Time
 ·Â
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Salary
2.0
Skill development
4.0
Job security
2.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 25 Feb 2025
Likes
Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
Job security - Good
Company culture - Good
Work-life balance - Good
Dislikes
No Increament in salary
Night Shifts in certain process. No skill development. Sudden shift gets change
Salary - Bad
Skill development - Poor
Promotions - Poor
Work Details
Work days:Â Monday to Friday
(Flexible Timings)
Work related travel:Â This job involves
Travel Within City.
Senior Customer Support Associate in
Bangalore / Bengaluru
Full Time
 ·Â
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 24 Feb 2025
Likes
The only thing good thing about the job is the location.
Dislikes
No worklife balance,
Shift keeps changing frequently affecting your health,
team leaders borrowing money from the whole team and not returning the same,
Partiality to the select few who are ready to hold the bucket for team leader.
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Customer Service Associate in
Mumbai
Full Time
 ·Â
Banking Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 16 Feb 2025
Likes
Nothing like it.
Dislikes
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days:Â Monday to Saturday
(Flexible Timings)
Work related travel:Â This is a desk job.
Process Leader in
Hyderabad / Secunderabad
Full Time
 ·Â
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
1.0
Skill development
3.0
Job security
1.0
Promotions
4.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 14 Feb 2025
Likes
Salary was competitive compared to the market.
Salary - Good
Work satisfaction - Good
Dislikes
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
Skill development - Bad
Promotions - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days:Â Rotational Shift
(Flexible Timings)
Work related travel:Â This is a desk job.
Customer Support Executive in
Bangalore / Bengaluru
Full Time
 ·Â
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Salary
3.0
Skill development
1.0
Job security
2.0
Promotions
1.0
Work satisfaction
1.0
Company culture
4.0
Work-life balance
posted on 07 Feb 2025
Likes
Nothing to like about when supervisor is like this.
Salary - Good
Work-life balance - Good
Dislikes
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This is a desk job.
Customer Service Associate in
Hyderabad / Secunderabad
Full Time
 ·Â
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
2.0
Promotions
3.0
Work satisfaction
1.0
Company culture
4.0
Work-life balance
posted on 05 Feb 2025
Likes
Nothing to be happy about.
Salary - Good
Work-life balance - Good
Dislikes
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
Skill development - Bad
Job security - Bad
Promotions - Poor
Company culture - Bad
Work Details
Work days:Â Rotational Shift
(Strict Timings)
Work related travel:Â This job involves
Travel Within City.
Quality Analyst in
Chennai
Full Time
 ·Â
Quality Assurance - Other Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
2.0
Skill development
1.0
Job security
3.0
Promotions
2.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 24 Jan 2025
Likes
Salary is good
Salary - Good
Dislikes
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
People also ask about Firstsource Solutions's IT Service Delivery Managers
How is Firstsource Solutions to work for?
Firstsource Solutions is rated 3.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Firstsource Solutions is known for Job security which is rated at the top and given a rating of 5.0. However, Salary is rated the lowest at 2.0 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Firstsource Solutions?
According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 2.0 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox
How is the work culture at Firstsource Solutions?
Work culture is rated 4.0 at Firstsource Solutions by 1 employees. While job security is rated 5.0 and work-life balance is rated 3.0 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.