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Firstsource Solutions
Comparebased on 4.7k Reviews
Video summary
Filter reviews by Firstsource Solutions Customer Service Reviews
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What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
50% employees reported
Flexible timing
100% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
3 reviews
Jobseekers also viewed
7 reviews found
Customer Service in Mahad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's very good company they give a opportunity to earn a monkey very fast and they give a stable job
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing is dislike in a first source
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Customer Service in Bangalore Rural
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
Work culture
- Salary - Good
Dislikes
Customer satisfaction
Work Details
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service in Hubli
Voice / Blended Department
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Skill development
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Likes
Whole experience was really good since this was my first company I worked with it has given me lot of good experience just amazing.
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
To be honest every work has one or other dis like factor but may be this company also has but company has given me so much that I couldn't remember such did like factors.
Work Details
Amazing
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service in Mumbai
Voice / Blended Department
Overall Rating
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Skill development
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Likes
Great company to work
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Night shift
Work Details
9 hrs shift
Work days: Monday to Friday (Flexible Timings)
Customer Service in Mumbai
Intern
Customer Success Department
Overall Rating
Top trending discussions
Similar Designation Reviews
Business Analyst in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
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Skill development
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Likes
Team environment
- Job security - Excellent
Dislikes
They speak Tamil language in all calls except with client. Including Vice president/ Director communicates in Tamil and suggested to learn Tamil. This Feedback is for Healthcare payer domain in FSL.
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Senior Customer Service Associate in Mumbai
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
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Skill development
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Likes
Nothing trainers are terrible not focusing on teaching they are just putting some new trainers who are not trained on anything
Dislikes
They are hiring disabled people who are fighting with other staff and first source is supporting these disabled people to misbehave
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
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Skill development
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Likes
Salary package is better when compared to other companies like Wipro, Cognizant, Sutherland BPO Companies
- Salary - Good
Dislikes
They'll treat you like labourers, no work life balance, they not at all value their employees and no leaves even after 6 months also the leave policy is there. I not at all prefer anyone to come this side. until and unless you are in a desperate need of money or job
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Senior Customer Service Associate in Mumbai
Full Time
Back Office Department
Overall Rating
Category Ratings
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Skill development
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Work-life balance
Likes
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Didn't ever think about me. I have served 4 and half year in this company. I have just said bad words to transportation and they have terminated me. Transport comes late everyday and I have been silent always.
Work Details
Work days: Monday to Friday (Flexible Timings)
Customer Support Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
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Skill development
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Likes
Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.
- Salary - Good
- Promotions - Good
Dislikes
First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.
- Job security - Poor
Senior Associate in Hyderabad / Secunderabad
Full Time
Health Informatics Department
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Skill development
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Likes
This is friendly nature company. We can do work freely no stress.
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Transportation first source is giving only one way whichi bad. And food no free food and less salary.
- Salary - Poor
- Job security - Poor
- Promotions - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Associate in Mumbai
Full Time
Banking Operations Department
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Skill development
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Likes
Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Associate in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
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Skill development
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Likes
Nothing like it.
Dislikes
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
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Likes
Nothing to like about when supervisor is like this.
- Salary - Good
- Work-life balance - Good
Dislikes
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
Nothing to be happy about.
- Salary - Good
- Work-life balance - Good
Dislikes
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Company culture - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Other Firstsource Solutions Reviews
Brand Designer in Chennai
Full Time
Advertising & Creative Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
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Company culture
Work-life balance
Likes
I wasn't fired. And I was given freedom to try to designing which helped to gain knowledge. But also faced difficulties by not have clear info of what the really want. Ceo has struggling to explain his work needs.
- Job security - Excellent
- Work satisfaction - Excellent
Dislikes
I was demanded to work for three brands but my salary wasn't increased. I used to work for 10 or even 10.30 pm. But still my work was not recognized. I was offered WFH but Ceo demanded to come and work in office. But they offer permission to shift the timing but I didn't want to take advantage of it . I use to work over time for them.
- Salary - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work policy: Week once
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Sales Associate in Bangalore / Bengaluru
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
ON Time Salary
Dislikes
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Support Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The only thing good thing about the job is the location.
Dislikes
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Process Leader in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary was competitive compared to the market.
- Salary - Good
- Work satisfaction - Good
Dislikes
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Assistant Manager in Bangalore / Bengaluru (working remotely)
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work life balance, WFH
- Salary - Good
Dislikes
No job security, Pathetic management, Night shift
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead Operations in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
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Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
The company ensures comprehensive training for its agents, equipping them with the necessary skills and knowledge before they step into the process.
- Job security - Good
Dislikes
The company has several areas for improvement, such as addressing concerns about limited employee voice and the perception that HR holds an upper hand in decisions. Issues like unclear salary deductions and the lack of adequate support systems for employees create dissatisfaction. Additionally, upgrading the infrastructure could significantly enhance the overall work environment and employee experience....Read More
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Quality Analyst in Hyderabad / Secunderabad
Full Time
Operations Support Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.
Dislikes
Everything
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
CS Associate in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
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Skill development
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Likes
My recruiter was very supportive in each and every step during interview with just nice and professional behaviour thank you so much for everything you have done for me Ayan Shaikh from Ijmima Malad Branch
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing he was perfect
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior CSA in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Nothing
Dislikes
Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Quality Executive in Chennai
Full Time
Product Management - Technology Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No likes
Dislikes
Job security and salary benefits are zero, in 2024 firstsource only a company paying 12000 rupees per month for new associates in Chennai. And very strict timeings.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
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Firstsource Solutions Reviews by Designations
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AmbitionBox has 7 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 50% of employees reported the working days at Firstsource Solutions as Rotational Shift. 100% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more- Home >
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