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EXL Service Process Associate Reviews

Updated 5 Mar, 2025

Overall Rating

3.9/5

based on 146 reviews

Rating distribution

5

59 (40.4%)

4

40 (27.4%)

3

21 (14.4%)

2

11 (7.5%)

1

15 (10.3%)

Category Ratings

4.1

Job security

3.9

Company culture

3.7

Work-life balance

3.5

Skill development

3.4

Work satisfaction

3.0

Salary

2.7

Promotions

What employees say about EXL Service?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

82% employees reported

Flexible timing

55% employees reported

No travel

74% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

48 reviews

3.9

Rated by Men

94 reviews

EXL Service is rated 3.9 out of 5 stars on AmbitionBox, based on 146 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

EXL Service is rated 3.9 out of 5 stars on AmbitionBox, based on 146 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in EXL Service Process Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

146 reviews found

Sort by: Popular

Process Associate in Pune

Full Time

·

Record keeping operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Feb 2021

Likes

Good work environment and culture. Teammates and Manager are supportive and the management is transparent. There is a cafeteria, gaming arcade and gym for good health. appraisals are fair.

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary is decent but career growth is slow.

Work Details

The job is interesting. I got a chance to taste of different roles within the same team.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Process Associate in New Delhi

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 05 Mar 2025

Likes

Good staff

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

All good

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

What people are saying about EXL Service

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Process Associate in Pune

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 06 Feb 2025

Likes

Salary - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Skill development - Poor
Promotions - Poor

Overall Rating

Good

Top EXL Service Process Associate Interview Questions

asked in Process Associate interview

Q1. What was the sallary expation

View answers (2)

asked in Process Associate interview

Q2. Journal entry Golden rule of accounting

View answer (1)

Get interview-ready with top interview questions

View all 6 questions

asked in Process Associate interview

Q3. Abt hobbies and shifting the location

View answer (1)

asked in Process Associate interview

Q4. Types of financial statements

View answer (1)

asked in Process Associate interview

Q5. Types of accounts

View answer (1)

Process Associate in Noida

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Jan 2025

Likes

Job security

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Work life balance

Process Associate in Noida

Full Time

·

Life Insurance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Oct 2024

Likes

Job security

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No work pressure

Promotions - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Read EXL Service Process Associate Reviews based on locations

3.9

Noida

(66)

4.2

Pune

(17)

3.0

Bangalore / Bengaluru

(13)

2.8

Greater Noida

(7)

4.1

New Delhi

(7)

Process Associate in Pune

Full Time

·

Sales Support & Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 04 Oct 2024

Likes

Company is chill work culture is not so toxic.

Skill development - Good
Job security - Excellent
Company culture - Good

Dislikes

There are no fun Fridays

Promotions - Bad

Process Associate in New Delhi

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Oct 2024

Likes

Work from home

Dislikes

Management, notice period, P4P plans,

Promotions - Poor

You are reading trusted reviews. Keep reading to find out more about EXL Service.

Process Associate in Jaipur (working remotely)

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 10 Sep 2024

Likes

Company Culture,

Job security - Excellent
Company culture - Excellent

Dislikes

Salary, Shift timings, Work load pressure.

Salary - Bad
Work-life balance - Poor

Discover interview dos and don'ts from real experiences

Process Associate in Pune

Full Time

·

Process associate Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Aug 2024

Likes

Environment and culture and job security

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary and appraisal

Work Details

Work policy: In six months one or two time need to come office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Process Associate in Pune

Full Time

·

General Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Jul 2024

Likes

Love it.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not. Overall good.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Process Associate in Noida

Full Time

·

Life Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Jun 2024

Likes

Great company for freshers who's start career.

Salary - Excellent
Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Company should be provide incentive during training. And accept meals.

Process Associate in Noida

Full Time

·

Corporate Communication Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 02 Jun 2024

Likes

The colleague's behavior is fine

Work-life balance - Good

Dislikes

There are less chairs to sit.

Salary - Poor
Job security - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Associate in Noida

Full Time

·

Health Informatics Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 19 Sep 2024

Likes

Fraud company, not given proper training, pressurize again and again, terminate very easily, salary, appraisal very low , only name of exl aur nothing else.

Dislikes

Everything I dislike.

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Process Associate in Noida

Full Time

·

Business Process Quality Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Mar 2024

Likes

Company culture is good, we are very interested to work and enjoy of enverments

Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Behaviour of some TL and quality , they just want to show that no one is good as well as they are.

Process Associate in New Delhi (working remotely)

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 22 Jan 2024

Likes

The company is the best, it is a safe job to start your career, it is a growing company.

Job security - Good
Company culture - Excellent

Dislikes

In the process, some senior employees maintain a political environment for the other employees.

Skill development - Bad
Promotions - Bad
Work satisfaction - Poor

Process Associate in New Delhi (working remotely)

Full Time

·

Life Insurance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 27 Dec 2023

Likes

Job security is what i like the most

Job security - Excellent
Company culture - Excellent

Dislikes

Growth prospects are very limited Poor management

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Process Associate in Bangalore / Bengaluru

Full Time

·

Finance Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 26 Oct 2023

Likes

The working environment Flexibility at work

Skill development - Good
Job security - Good
Company culture - Good

Dislikes

Rude behaviour with employees Falls motivational offer's Delay in promotion

Salary - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Process Associate in Noida

Full Time

·

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Sep 2023

Likes

Culture , colleague, process, organisation, skill development

Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing , na, na, na, na

Promotions - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Associate in Noida

Full Time

·

Life Insurance Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Oct 2023

Likes

floor community is the nature of EXL employees they makes community and tries to terminate to new hires and AM and Manager are deaf and dumb in many process

Dislikes

i don't like EXL floor community low salary package and long shift hours

Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Associate in Noida

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 11 Aug 2023

Likes

My manager is very coporative and we are working from home.

Job security - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Nothing about that

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

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More about working at EXL Service

HQ - New York City,New York, United States
Analytics & KPO
10k-50k Employees (India)

People also ask about EXL Service's Process Associates

How is EXL Service to work for?

EXL Service is rated 3.9 out of 5, based on 146 reviews by employees on AmbitionBox. EXL Service is known for Job security which is rated at the top and given a rating of 4.1. However, Career growth is rated the lowest at 2.7 and can be improved. To know first hand how it is like to work at EXL Service read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at EXL Service?

According to AmbitionBox ratings, EXL Service employees rate its salary and benefits as 3.0 out of 5. You can know more about EXL Service Salaries at AmbitionBox

How is the work culture at EXL Service?

Work culture is rated 3.9 at EXL Service by 146 employees. While job security is rated 4.1 and work-life balance is rated 3.7 at EXL Service. Read detailed reviews by employees of EXL Service on AmbitionBox.

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EXL Service Process Associate Reviews by Locations

EXL Service Process Associate Noida Reviews
EXL Service Process Associate Pune Reviews
EXL Service Process Associate Bangalore / Bengaluru Reviews
EXL Service Process Associate Greater Noida Reviews
EXL Service Process Associate New Delhi Reviews
EXL Service Process Associate Gurgaon / Gurugram Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 146 EXL Service reviews submitted by EXL Service employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if EXL Service is the right company for you. 82% of employees repor...ted the working days at EXL Service as Monday to Friday. 55% employees reported the work timings at EXL Service as Flexible timing. Read more

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EXL Service Process Associate Reviews

EXL Service Office Photos

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EXL Service Process Associate Salary

based on 489 salaries

Unlock

₹1 L/yr - ₹5 L/yr

At par with the average Process Associate Salary in India

View more details

Employee Benefits for EXL Service Process Associate

Office cab/shuttle

12 total responses

International/On-site exposure

2 total responses

Free meal

1 total response

Office gym

8 total responses

+4 more benefits

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3.8

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3.4

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3.7

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3.6

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