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Engaged Employer

Etech Global Services

Compare

4.3

based on 425 Reviews

Filter reviews by

Etech Global Services Customer experience Specialist Reviews

based on 32 reviews

Updated 27 Oct, 2024

Overall Rating

4.2/5

How AmbitionBox ratings work?

Category Ratings

4.3

Company culture

4.1

Salary & Benefits

3.9

Job Security

3.9

Work Satisfaction

3.8

Skill development

3.5

Promotions/Appraisal

3.4

Work-Life balance

Top Mentions in Etech Global Services Customer experience Specialist Reviews

32 reviews found

Sort by: Popular

Customer experience Specialist in Gandhinagar

Full Time

Operation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 16 Jun 2022

Likes

Good work environment and culture. Teammates are supportive and management is transparent. Company policies are good, pay scale is also good.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Thanks for taking the time to submit your thoughts on working with Etech. We are glad that you sensed some great positive factors within Etech. We appreciate everything you do for us to make Etech a great place to work!

Customer experience Specialist in Gandhinagar

Full Time

Customer Experience Specialist Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 27 Oct 2024

Likes

Culture, Environment, People

Dislikes

Everything was good.

Employer’s Response

Thanks for taking the time to submit your thoughts. We appreciate everything you did for us to make Etech a great place to work!

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Customer experience Specialist in Vadodara

Full Time

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 02 Oct 2024

Likes

Good company to earn

Dislikes

No job security

Employer’s Response

We are sorry to hear this, Related to your feedback, we request you to reach out to HR Team. We will be glad to investigate and help you. We stand by our vision to serve our people first.

Customer experience Specialist in Gandhinagar

Full Time

Finance Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 01 May 2024

Likes

Nothing

Dislikes

There are low opportunities to grow in this organisation

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thanks for taking the time to submit your thoughts. We are glad that you sensed some great positive while you work with us. Related to your feedback, we request you to reach out to HR Team. We will be glad to investigate and help you. We stand by our vision to serve our people first. We appreciate everything you do for us to make Etech a great place to work!

Customer experience Specialist in Vadodara

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

2.0

Work-Life Balance

posted on 04 Dec 2023

Likes

The company culture i.e. no Sir/Mam concept developing a sense of brotherhood. Proper restroom facilities Comfortable sitting arrangements (Chair)🪑 Helpful environment, everybody helps each other solving doubts/ concerns. English Culture, however this get's evaporated as time passed especially within same Designation. Celebration of festivals, Navratri, Diwali (Enjoyed cracking crackers 🍘 made available by Etech) Arrangements of Internal programs like Zubma, other fitness, etc...Read More

Dislikes

Improper shift rotation after month change (For ex. Current month shift: 8.30 pm to 5.30 am.... Coming month shift can be 6.30 am to 3.30 pm) This broad change effects health unnaturally & terribly. [Gastric disorders, Insomnia, Oversleep, etc etc] 2 to 4 hours shift time change can be adjusted by body (Look into this differently rather than only on basis of Client Requirements) On top of that reporting to work next day itself. [Atleast Weekoff should be provided at end of month or start of coming month if there's a great difference in shift timing for coming month.] Dissatisfied 😒 Interal Program dates not being send on what's group and just posted at company's board at Groundfloor. Transformation of Recreational Rooms (Yoga Room 🧘‍♀️, Games Room) into Work Space due inflow of Employees....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Vadodara

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 06 Dec 2023

Likes

The culture of etech is good and it feels good to be a part of it.

Dislikes

My whole process. The dirty politics and the way a leader acts to you!!

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Vadodara

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 03 Dec 2023

Likes

Work life balance, flexibility and working environment and opportunities

Dislikes

N/A

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

You are reading trusted reviews. Keep reading to find out more about Etech Global Services.

Customer experience Specialist in Vadodara

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 04 Dec 2023

Likes

I like the environment here.

Dislikes

The shuffle in shift timing every month

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thanks for taking the time to submit your thoughts. We are glad that you sensed some great positive factors within Etech. We cater to International clients and therefore, the shifts are designed according to the business needs. Thanks again for taking the time to leave this review and we wish you the best in your career

Discover interview dos and don'ts from real experiences

Customer experience Specialist in Vadodara

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 05 Dec 2023

Likes

Yes, I love working with Etech Global Service.

Dislikes

Nothing to dislike.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Vadodara

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 03 Dec 2023

Likes

Equity among staff. Helping nature.

Dislikes

Shift timing and parking

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Vadodara

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Dec 2023

Likes

All good

Dislikes

Nothing as of now

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Vadodara

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 20 Aug 2023

Likes

Clean workplace and infrastructure.

Dislikes

Job security, Poor Incentive slab, Rotational week off and shift, Lack of night shift allowance, no extra wages for Indian festivals

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Gandhinagar

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 27 Dec 2022

Likes

No other domestic company will provide this kind of work culture, office environment and career growth. Being in sales chat buy feeling like working in HR office. Amazing experience so far.

Dislikes

Night shift with rotation Less incentive

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thanks for taking the time to submit your thoughts. We are glad that you sensed some great positive factors within Etech. We cater to International clients and therefore, the shifts are designed according to the business needs. Nevertheless, we work 24 *7 and we have ample opportunities for people who have aspirations. We appreciate everything you do for us to make Etech a great place to work!

Customer experience Specialist in Vadodara

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 24 Apr 2023

Likes

Good if you have no college degree.

Dislikes

Horrible night shifts, full chat loads and zero benefits if you are under probation. Probation is for 6 months. And do not go with policy as people resign/abscond faster they change their notice period according to their convenient. As probation was to be 15 days but they made many people serve 60 days.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Gandhinagar

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 11 Feb 2023

Likes

Cab facility,tea and coffe service,tuition fee, library

Dislikes

Rotational shift.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Gandhinagar

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 30 Dec 2022

Likes

Cab Facility

Dislikes

Portal issue Sales target Emphasis on sales rather than quality

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Gandhinagar

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 12 Sep 2023

Likes

You will get a good working culture there with no barrier between senior or junior. Good payment since good incentive plans are there.

Dislikes

You will be stuck as per as growth is concerned. There are certain things to learn and then you stop there as people who have good rapport with senior level people will have the edge. The threshold for the KPIs come soon. You can't expect good increment here.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Gandhinagar

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Feb 2023

Likes

Culture and work environment

Dislikes

No dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Gandhinagar

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 01 Nov 2020

Likes

They are supporting us well by providing the system for work at home and I am really grateful for that.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer experience Specialist in Vadodara

Contractual

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 04 Nov 2023

Likes

pallvi mam is the HR she is too much supportive

Dislikes

jjjgjj nm m mm m

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Top trending discussions

View All

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 32 Etech Global Services reviews submitted by Etech Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Etech Global Services is the right company for you. ...Read more

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Etech Global Services Customer experience Specialist Reviews

Gender Based Ratings for Etech Global Services Customer experience Specialist

based on 29 reviews

Rated 4.6 for Company Culture and 4.4 for Salary & Benefits

Rated 4.0 for Company Culture and 3.7 for Salary & Benefits

Working Days for Etech Global Services Customer experience Specialist

based on 32 reviews

Rotational Shift

86%

Monday to Friday

Other

Work Timings for Etech Global Services Customer experience Specialist

based on 32 reviews

Flexible timing

Strict (9.30pm - 6.30am)

Strict (9.30pm - 6pm)

61%

29% employees reported other strict timings

Shift Timings for Etech Global Services Customer experience Specialist

based on 32 reviews

Night shift

Day shift

50%

Business Travel for Etech Global Services Customer experience Specialist

based on 32 reviews

No travel

93%

Within city

Etech Global Services Customer experience Specialist Salary

based on 123 salaries

₹2.4 L/yr - ₹4.2 L/yr

30% less than the average Customer experience Specialist Salary in India

View more details

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3.7

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Etech Global Services Customer experience Specialist Reviews

32 reviews found

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Etech Global Services Reviews by Designations

Gender Based Ratings for Etech Global Services Customer experience Specialist

Working Days for Etech Global Services Customer experience Specialist

Work Timings for Etech Global Services Customer experience Specialist

Shift Timings for Etech Global Services Customer experience Specialist

Business Travel for Etech Global Services Customer experience Specialist

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