Concentrix Corporation Customer Service Representative Reviews
based on 396 reviews
Updated 2 Jan, 2025
Overall Rating
3.9/5
How AmbitionBox ratings work?
Category Ratings
4.2
Job Security
3.8
Company culture
3.6
Work-Life balance
3.6
Skill development
3.5
Work Satisfaction
3.3
Salary & Benefits
3.0
Promotions/Appraisal
Concentrix Corporation is rated
3.9 out of 5 stars on
AmbitionBox, based on 396 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Concentrix Corporation is rated
3.9 out of 5 stars on
AmbitionBox, based on 396 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Concentrix Corporation Customer Service Representative Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
396 reviews found
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Popular
Customer Service Representative in
Kolkata
Customer service representative Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 02 Dec 2020
Likes
..
Customer Service Representative in
Kolkata
Inbound Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Feb 2020
Likes
It was an amazing experience and the work culture and environment is beyond what someone needs. UP's and down's were there but was never unsatisfied with the job.
Dislikes
One of the best place to work with one of the best work culture you can find in an organisation. If I ever get a chance to go there again then surely will.
Work Details
I was in inbound process and it was really fun to work there.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
What people are saying about Concentrix Corporation
Good work environment and friendly nature and culture.teammates are very supportive and the management is transparent.the another thing which I loved the most is that there is a huge cafeteria and gaming arcade for chilling.company policies are good,appraisals are fair and they give good salary hike and bonus every year.
Dislikes
There is no any dislike working at concentrix.i just love to work for concentrix always.
Work Details
The job is quite interesting!i love my job so. I learnt everything on the job.i got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Top Concentrix Corporation Customer Service Representative Interview Questions
I worked at concentrix less than a year, good infrastructure, management needs to be a little more cautious about job security of their employees. Though I learnt a lot during the training about customer service and satisfaction. Was looking forward to be a part of it for more years but due to Process ramp down and then randomly assigning in any kind of LOB was the reason I left. Overall I would say it was a very good experience working at concentrix. People are good, friendly nature. Cab facility is good and work with fun, this funda i liked about cnx....Read More
Dislikes
They don't give salary according to your qualification they measure everyone in a single weigh. A class 12 pass out and a masters degree holder's salary will be same if both are fresher.
Only 1 week off that is too Rotational.
Work Details
I was in customer support representative so my work was a bit challenging, had to provide resolution then and there according to the situation and of course within the company policy.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Customer service Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 01 Oct 2019
Likes
The work experience was simply wonderful. Training was good, process was good and so was the salary and work environment. The night shift was a bit of the problem. Other than that, everything was good. The work floor could use a bit of music and bean bags (helpful for back pain which is a gift of sitting in the same roller chair for 9 hours).
Dislikes
The break timings could be more flexible, not complaining though. The night shift truly was a big disaster on my social and personal life. There was literally no time for myself. The one way cab was also an issue. For night shift, two way cabs should be introduced.
Work Details
I was a customer service representative through chats in OnePlus process. I was recruited for the international process, supporting North America and Europe regions.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Vadodara
csr Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Feb 2021
Likes
yes
Dislikes
management,
Work Details
not good
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 23 Jun 2021
Likes
Good start as a beginner
Dislikes
People
Work Details
Good as a beginner
Work timings: Flexible Timings
Work related travel:This is a desk job.
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Concentrix Corporation.
Customer Service Representative in
Pune
Concentrix services, Dominos and flipkart Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 30 Aug 2019
Likes
I like the one thing about concentrix which was the salary was always on time. Although it was not enough for some positions.
Dislikes
There are two things which i like about concentrix one is the salary was always on time and job security was always there.
One the other hand management is not good or right in some process specially in domestic process.
Work Details
I was a CSR over there and had to attend customers and provide them solutions.
I love the work culture and job scurity there. And on the top is women safety.
Dislikes
Growth is slow at cnx.
Work Details
Excellent
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Kolkata
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 30 Sep 2019
Likes
The managers are supportive and team members are cooperative. A great place to work.
Dislikes
The morning shifts start from 6:00 a.m. n cab used to pick up the employees by 4:00-4:30 a.m. . That was annoying.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Kolkata
BPO Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 17 Oct 2019
Likes
I like the most about conentrix is working environment
Dislikes
HR staff are not willing to provide ESIC card
Work Details
Am handling inbound and outbound blended calls, where I suppose to address customer query and complaint
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Hyderabad / Secunderabad
Axis Bank Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 07 Jun 2020
Likes
The company and employees working are environment friendly and they are open to help and guide the trainees st each and every level. I'm happy to be a part of Concentrix
Dislikes
The growth in Concentrix is little slow. Work pressure is on little higher side as there are back to back that hit. Managers don't support sometimes. But otherwise it is an amazing place to work
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Chandigarh
Bpo Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 26 Sep 2019
Likes
On time salary , work load is normal
Dislikes
Low compensation , less growth opportunities, long shift hours , no good benefits , make your skills low , no one can improve himself/herself by working here.
Work Details
Uber voice process
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Ranchi
MakeMyTrip Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Nov 2021
Likes
The management is supportive and good, the managers and the supervisor, the colleagues are co-operating
Dislikes
Slow growth in career
Work Details
My experience was good
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Representative in
Gurgaon / Gurugram
Amazon Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 28 Jan 2020
Likes
Easy work without pressure
Dislikes
Salary
Work Details
Work timings: Strict Timings
Work related travel: This job involves
International Travel.
Customer Service Representative in
Gurgaon / Gurugram
Operations Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 12 May 2022
Likes
Job is secure,working culture is also very good.Management of some process are not good.
Dislikes
I didn't like the management of my process
Customer Service Representative in
Vadodara
Mutual Fund Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Sep 2019
Likes
Work environment
Dislikes
You cannot get promotion based on your talent and work here!
Work Details
Customer executive email team
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Pune
Pune Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 Mar 2020
Likes
Team work
Dislikes
NA
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Customer Service Representative in
Pune
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Jun 2022
Likes
Work culture and company policy are the best and always thinks about employees.
People also ask about Concentrix Corporation's Customer Service Representatives
Is Concentrix Corporation a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 396 employee reviews, it's clear that most customer service representatives have an average experience working at Concentrix Corporation. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does Concentrix Corporation pay their Customer Service Representatives well?
According to AmbitionBox reviews, Concentrix Corporation customer service representatives rate their salary and benefits at 3.3 out of 5, based on 396 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Concentrix Corporation's customer service representatives salaries here and to read reviews specifically about salary and benefits at Concentrix Corporation for customer service representatives, click here.
How is the work culture at Concentrix Corporation for Customer Service Representatives?
Work culture at Concentrix Corporation for customer service representatives is rated 3.8 out of 5 by 396 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Concentrix Corporation for customer service representatives, click here.
How is the job security at Concentrix Corporation for Customer Service Representatives?
Based on 396 reviews on AmbitionBox, Concentrix Corporation's customer service representatives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Concentrix Corporation, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Concentrix Corporation for customer service representatives, click here.
Is work from home available to Customer Service Representatives at Concentrix Corporation?
According to AmbitionBox, 3% of Concentrix Corporation's customer service representatives work from home permanently, 88% work from the office, and 9% follow a hybrid model, based on 33 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Concentrix Corporation for customer service representatives, click here.
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