Cognizant Customer Success, Service & Operations Department Reviews

Likes

I loved few things when it comes to small queries whether it is transport issues , cafeteria issues things are resolved soon . The supervisors know how to tackle a situation and never gives up on an Employee .

Dislikes

The promotion and appraisals happen but it feels as if it took a very lot time even though the Employees put constant efforts . All the time we just have to work and there will be no skill development and learning time which is a basic need for an Employee which can help in company growth .

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

There are learning and development opportunities via udemy and internal platforms but the team management doesn't provide time to utilise the same.

Dislikes

This openion limited to Staff Augmentation vertical - 10 hrs work culture takes 12 hrs to satisfy the unrealistic expectations and poorly managed processes. Too many unfair and biased approach by almost all TLs TMs and SDMs. If you are an outsider for positions beyond SPE you wouldn't be welcomed and treated well, tenured and competitors in the org will sabotage your growth.

Likes

Na

Dislikes

Changing the lifecycle of the hike and giving the default hike for the same reason and for the next year not providing even the default hike though the employee is in the organization for more than 6 years shows how much they care for the employees retention.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I liked working on fixed shift timings and worked from home throughout my tenure at cts, salary hike is good as a senior associate entering cognizant.

Dislikes

When working above expectations it is taken for granted by management. Attrition rate was very high which impacted stability of rest of the employees, management could have made efforts to retain employees.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Food in Google Vendor Office,the employees (fellow agent). Yea that's about it and thats why people haven't run away.

Dislikes

The management is absolutely terrible, please do not join any Google process, the management wants to suck the life out of you. Beware of Ateeg Jain, the most sadistic person.They don't pay you and just wanna make sure you stay a cheap employee, no hikes, and if possible the management would take your salary. No growth and all hopesgiven are fake. Please stay away from cts and Google processes for the same....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Flexibility Lots of training to upskill Value for your thoughts Free to implement changes you want No micro management

Dislikes

Company can return back to 9 hour shift practice instead of 10 hours Travel policies can be better

Work Details

Work policy: 2 weeks in a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I don’t think there is anything about Cognizant that is like worthy.

Dislikes

I hate the work culture at cognizant and also the favouritism towards the South Indian employees and biasness towards men. Cognizant should give equal opportunity to everyone irrespective of gender.

Work Details

Work policy: Only the juniors are forced to come to office and the seniors sit and enjoy at home.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Healthy work environment

Dislikes

No hikes