Cognizant Customer Success, Service & Operations Department Salaries in India (Updated 2025)

Likes

Cognizant has its strengths, but I feel there's room for improvement in several areas beyond just salary. For me, the overall experience hasn’t aligned with my expectations.

Dislikes

In my personal experience, I have faced challenges with the lack of qualified managers and team leads. For instance, in our team, we work from different locations, and our team lead rarely conducted regular team huddles. Even when I, as a senior, tried to take responsibility and initiate meetings, he would often find reasons to stop or postpone them. Over the course of the year, he connected with the team only four or five times, which was far from adequate for effective team collaboration. Additionally, my manager has been disconnected from the team for over a year. When he first joined during a critical transformation period, he did not take the time to observe the team members' expertise, interests, or long-term goals. This lack of involvement left us feeling unsupported and undervalued. One major concern was the cultural bias I experienced. Being from Chennai and a Tamil speaker, I noticed a clear difference in how I and others like me were treated compared to team members from Hyderabad, particularly Telugu-speaking colleagues. This disparity in treatment created a sense of alienation and made it difficult to feel like a cohesive part of the team.

Likes

Having a job

Dislikes

... hrs shifts and with cab travel, it's 14 hrs shift. Rapid hire and fire company. You get no compensation and have 30 days to find a new job.

Likes

Work culture is excellent. Mixed culture makes it really good work environment. Free hand in New Projects for getting new profile.

Dislikes

Salary as per industry standards is less, Increment as per previous followups has not been great. But favouritism plays it's part.