Cognizant Senior Processing Executive salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

Salary is good this is the only thing which allows your mind to work.

Dislikes

Manager, senior manager and process head don't have process knowledge. Manager just busy in Microsoft teams calls. Poor trainer. Just go to office login do your work logout go back to home. manager TL they won't give one on one meeting. Don't know how to take care of employees. Force to do extra work. No proper help on bench. Once if you are on bench you will get a dashboard to apply new process but you will get proper communication from hiring manager.

Likes

Nothing

Dislikes

- Low salary - They will give you statutory bonus which we supposed to receive at end of the year at the rate 7-8% of our CTC but they will give you bonus based upon the rating. - No respect for the associate - You will be promoted if you're good licking management toes - They want you to obey them whatever they says like you're servant. - They'll demotivate you at various occasions and they'll also make you feel that they have done favor by hiring you as you don't deserve to be their without favor. - 10 hours work culture which will impact your health seriously as you have to be infront of the desk all the time apart from your break timings which is of 1 hour that means you need to spend 9 hours at desk, by doing so you won't get enough time to concentrate on your health. - No proper response from HR of we escalate anything as they will take the management side and will not listen to associate at all.

Likes

Nothing

Dislikes

10 hours shift+ no downtime if there is a meeting in between. They will force you to work on weekends as well without paying OT pay. Just they want work to be done and they don't want employee wellbeing it's worst experience working at cognizant

Likes

Salary offered is better than the market.

Dislikes

Management here has no idea on how to manage teams, collaborate with others and how ro adrress their subordinates. A lot of office politics. Very toxic work environment. No one here talk about progress. Just focused on how to survive in the company.

Likes

Salary part is only good also if your manager is good than the work environment is good

Dislikes

There is no job security in Cognizant nor management will fight for you. It’s just you are working there at your own luck.