Cogent E Services Calling Agent Reviews

Likes

Process is good and even the environment.

Dislikes

Company should have mimumm managing skills with agents and process ..there is not benifits from company and poor managing skills .bad experience with the company no holidays even on week off they used to call to do login.no freedom even for breaks.no commication between agents

Likes

Nothing

Dislikes

Cogent policy and the way off talks and the process controller are totally talk with disrespect like you are nothing and they will give pressure to work because of the policy you cannot even deny that you are not comfortable and your skill are not on that target. They even don't care about your failure in quality and if you decide to leave the company then suddenly they will forcefully move to third level of warning and they will also do not accept the resignation...Read More

Likes

There is nothing to like about cogent

Dislikes

Everything there is soo disgusting ..I request everyone reading this should never come for a job in cogent services .. The work pressure is too high and floor manager always yell at you infront of everyone ..also they do not give breaks at our will ..and there are soo many negative things about this company ..

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Everything was worst in the organization, The behaviour of management was not good with the employees, the management thinks that they are the owner of the company and they treat employees like their servent. There is no job security in the company also, managers force employees to left the company if someone is not performing or ifthere is any process ramp down, I hope there should be a job security for the employees...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

All the things was good

Dislikes

TL AND 1 manager because on my last working day they will tell me if you will not revoke your resign then we will do the ZTP and they pick rendom girl and tell her you can take his name in ZTP and we will not force to revoke you resign.

Likes

Salary comes pn time

Dislikes

Everything there is no increment no festival celebration they have only 7 holiday that also they didn't give employee have to work on holiday also and there is huge issue in there attendance

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There is nothing to like about this company, poor management, illiterate & drop outs are made leaders & managers

Dislikes

Very toxic work culture. Even on your off day they would ask you to punch in n out, even if you have a medical emergency they will ask you to be present at office, managers & TL hold grudges when you’re not able do extra duty hours & they will cancel all your bonuses & even cut your salary in the name short log in hours. They will threaten you if you don’t do as they wish. Very poor management, i don’t think anyone is educated enough to manage a team in this organisation....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

What i like about cogent is that i meet some new people, and i had a great experience of my life with them.

Dislikes

There is nothing about cogent which is like rather than i meet some people who became a family for me. If we are talking about work culture, which is very poor, no promotion. Facilities are no pf, no job security, joining date will be post training if you successfully completed the training.

Likes

Honestly speaking I did not like anything about Cogent E Services. The work life balance is literally horrendously disgusting honestly. The Managers will call you to work even on week offs and will tell that you will be paid more if you come on week offs but later you won’t be paid anything extra. The DGM Ravinder was the most cruelperson I have ever seen in my life. He used to treat the employees really bad and used to shout at everybody. Hence, the work environment and work culture was poor. Except Nikita Maam all the other HR’s were full of attitude....Read More

Dislikes

Already written above.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Cogent is the worst company I've ever seen. No motivating work culture. Senior managers keep abusing their juniors in front of every one on the floor, junior managers do the same with thier under working and same with things ends up with executive who is only to listen and face consequences in terms of salary deductions, un-timed week offs , no leaves when u in need, marking half days without any cause etc. First cogent say they are hiring you for inbound voice calls, then during training they will start saying that you have to do up-sale the products also and after training they will give you targets of sale. And if you hit the target some how,their eyes is on finding a minor single mistake in order to deduct money. Hence horrible company. No mental/professional satisfaction here. Provide salary 10days late....Read More

Dislikes

10 days late salary every month. Work culture very demotivating. Sales target oriented job. Initially they will say that it is inbound voice calls only but time by time they will keep adding sales target.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Timing Unexpected target Mangement not support to employ HR department not Work properly Salary and incentive issue And Mr.shambhu sutradhar also black mail for salary and incentive

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Worst company tumhari salary kha jaenge cut krie denge salary fir tumko jhut bologe ki next month aajaegi salary lekin fir kbhi nhi aaegi vo salary aur ek din bhi off lia to salary hold ho jaegi chahe kitni bhi tbiyt khrab ho tumhari office aao aur kam kro

Dislikes

Salary cut krke dete incentive ke name pe aapko 150 rupe denge sales ke lie aapko roz sunyenge aur salary time pe nhi denge aur employee ki koi respect nhi h is company me don't work ever in this company.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Each and every policy. This company always see the way to deduct the salary. Attendance never get upload on time. Worst company that I seen in struggling life.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

cogent is very biggest organization & BPO sector management is very good support your employee & company help for employees career growth. "I have total 3 years experience in cogent e-services limited as a sales trainer profile my training & quality manager so good person (Mr.Debabratha kathora sir) Thanks & Regards Raman Kumar (Bareilly)

Dislikes

Not dislike about your cogent e-services limited three years completed my same organization so I am plans is other better opportunities & career growth, co- accident my resign has been completed but better opportunity not search reason my brother accident so hold in my searching for the job.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Festival celebration, appreciation, and some of the managers and TL's are good.

Dislikes

Literally very bad experience with cogent why because they will not give holidays in national holidays also and than managers will tell u that if u give your 100 percent efforts I will give u promotion but the truth is they are using you for their work but they will not give u the promotion one of the worst company ever in my life guys before joining ones in this company please think 100 times there is lots of politics....Read More

Likes

not satisfied, almost west of time ,

Dislikes

yes , i dislike because no promotion no salary increment has not value of experience person has not value ,where new employ gate higher then old agent employ and management has no movement for this smatter ,of education so i dislike this cogent Axis Bank E-service