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Engaged Employer

Fusion CX

Compare

3.5

based on 1.5k Reviews

108 Fusion CX Jobs

Customer Service Associate

Fusion CX

3.5

based on 1.5k Reviews

1-2 years

₹ 1.128 - 2.232L/yr (AmbitionBox estimate)

Kolkata

1 vacancy

Customer Service Associate

Fusion CX

posted 6mon ago

Job Role Insights

Flexible timing

Key skills for the job

Excel Customer Support Recruitment CRM Good Typing Speed Customer Satisfaction

+ 1 more

Job Description

Provide confident and empathetic customer support, resolving inquiries and issues to ensure satisfaction.
Communicate proficiently with customers or prospects in English or Hindi, offering support in their preferred language.
Efficiently navigates various applications and the call center CRM system, documenting customer interactions precisely and promptly.
Work collaboratively with the team to optimize service delivery, aiming for first-contact issue resolution.

Job Requirements:

Essential skills and experience required for the role of Customer Service Associate

Freshers or those with 1-2 years of experience are welcome; familiarity with call center operations is a plus.
Tech-savvy with proficiency in smartphones, computers, internet/mobile applications, MS Excel, and MS Word.
English communication proficiency equivalent to Versant Levels 3 and 4, and fluent in Hindi.
Typing speed of 40 WPM with high accuracy and written communication skills matching CEFR Level B1.
Must own a laptop/desktop with a minimum internet speed of 5 MBPS capable of running CRM and other telephony/contact center applications via Citrix Workspace.

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Service Associate roles with real interview advice

What people at Fusion CX are saying

3.6

Rating based on 95 Customer Service Associate reviews

Anonymous · Customer Success, Service & Operations in Kolkata

Likes

Job Stability and IJP is the two thing I like most about the company

Job security - Good

Dislikes

Apart IJP and job Stability there's nothing good, do not expect to get any appraisal in current position unless you get promotion, There's lot of politics happening in management level which is concerning.