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Zomato Customer Support Executive Interview Questions and Answers

Updated 4 Apr 2024

Zomato Customer Support Executive Interview Experiences

6 interviews found

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

There was topic given for group discussion with a time limit of 10 mins

Round 2 - One-on-one 

(2 Questions)

  • Q1. I was not able to attend it
  • Q2. I was not selected for next round

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare yourself with different kind of scenarios
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about your self ?
  • Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
  • Answered Anonymously
  • Q2. What you understand by customer supports ?
  • Ans. 

    Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.

    • Customer support involves addressing customer inquiries and concerns

    • It includes providing product information, troubleshooting, and resolving complaints

    • Customer support can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfa...

  • Answered by AI
  • Q3. Why you want to join bpo ?
  • Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
  • Answered Anonymously
  • Q4. Where you want to see you self after 5 years?
  • Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
  • Answered Anonymously
  • Q5. What is your salary expectation?
  • Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
  • Answered Anonymously
  • Q6. Anything you want to ask from me about this company and about work profile ?
  • Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

I applied via Company Website and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Online 

(1 Question)

  • Q1. My strength is positive attitude and my skills
Round 2 - One-on-one 

(1 Question)

  • Q1. My age my name my qualification my parents name
  • Ans. My name is Rahul Karmakar my age is 18+ my qualification 12 pass out on 22 my father name is Usharanjan Karmakar
  • Answered by Rahul Karmakar
Round 3 - HR 

(4 Questions)

  • Q1. My name my qualification my skills my job experience
  • Q2. My job experience my strength
  • Q3. My address my personal information
  • Q4. My weeknss my name my date of birth my college name

Interview Preparation Tips

Interview preparation tips for other job seekers - Sir I am student and i am fresher and looking for a job please I need a job because my family problem

I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction in
  • Q2. Other job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam freshers this role customer help line service

Zomato interview questions for designations

 Customer Support Officer

 (1)

 Engineer- Customer Support

 (2)

 Customer Service Executive

 (15)

 Customer Care Executive

 (6)

 Customer Delight Executive

 (1)

 Customer experience Executive

 (1)

 Chat Support Executive

 (8)

 Customer Associate

 (1)

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - i gave a suggestion for job seekers are mainly focesed on aptitude test and job roles

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - i gave a suggestion for job seekers are mainly focesed on aptitude test and job roles

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(6 Questions)

  • Q1. How to filter easy way of the candidate?
  • Ans. 

    Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.

    • Assess communication skills through a mock customer interaction scenario.

    • Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

    • Review customer service experience by asking about previous roles and responsibilities in custom...

  • Answered by AI
  • Q2. How to select the hard worker candidate?
  • Ans. 

    Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.

    • Look for candidates who have a track record of meeting deadlines and exceeding expectations.

    • Ask about their previous work experiences and how they handled challenging situations.

    • Consider their willingness to take on additional responsibilities and go the extra mile.

    • Evaluate their ability to prioritize tasks and manage the...

  • Answered by AI
  • Q3. What is bb&e-com?
  • Ans. 

    bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.

    • Customer support software platform

    • Helps businesses manage customer interactions

    • Streamlines customer support processes

  • Answered by AI
  • Q4. What us customer handling?
  • Ans. 

    Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.

    • Listening actively to customers' concerns and questions

    • Providing accurate and timely information or solutions

    • Maintaining a positive and helpful attitude

    • Resolving conflicts or issues effectively

    • Following up with customers to ensure satisfaction

  • Answered by AI
  • Q5. What you know about customer handling?
  • Ans. 

    Customer handling involves effectively communicating with customers to address their needs and concerns.

    • Active listening to understand customer issues

    • Empathy to show understanding and care towards customers

    • Problem-solving skills to find solutions to customer problems

    • Patience to handle difficult customers calmly

    • Clear communication to provide information and updates to customers

    • Conflict resolution to resolve disputes and

  • Answered by AI
  • Q6. What is bb & e-com?
  • Ans. 

    BB & E-com stands for Business to Business and E-commerce.

    • BB refers to Business to Business transactions between companies.

    • E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

    • BB & E-com are important aspects of modern business operations.

    • Examples: Amazon selling products to other businesses (BB) and consumers (E-com).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Attempt the interview politely and confidently. Be truth and stay on your words. Search for your dream job until you get a job.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good it was hr was friendly

Round 2 - HR 

(2 Questions)

  • Q1. What is policybazaar
  • Ans. 

    Policybazaar is an online platform that helps users compare and purchase insurance policies from various companies.

    • Online platform for comparing and purchasing insurance policies

    • Offers a wide range of insurance products such as health, life, car, and travel insurance

    • Provides users with quotes from multiple insurance companies to help them make informed decisions

    • Facilitates easy comparison of policy features, benefits,

  • Answered by AI
  • Q2. Why you want to join?
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passion for helping customers

    • Strong communication skills

    • Previous experience in customer support roles

    • Desire to contribute to a team and company's success

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is meant by Justdial
  • Ans. 

    Justdial is a local search engine website and app that provides information on businesses, products, and services in India.

    • Local search engine in India

    • Provides information on businesses, products, and services

    • Helps users find contact details, addresses, and reviews

    • Offers services like online booking, bill payments, and more

  • Answered by AI

Zomato Interview FAQs

How many rounds are there in Zomato Customer Support Executive interview?
Zomato interview process usually has 2 rounds. The most common rounds in the Zomato interview process are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in Zomato Customer Support Executive interview?

Some of the top questions asked at the Zomato Customer Support Executive interview -

  1. What you understand by customer supports...read more
  2. My strength is positive attitude and my ski...read more
  3. i was not selected for next ro...read more

Tell us how to improve this page.

Zomato Customer Support Executive Interview Process

based on 8 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Zomato Customer Support Executive Salary
based on 68 salaries
₹1 L/yr - ₹5 L/yr
At par with the average Customer Support Executive Salary in India
View more details

Zomato Customer Support Executive Reviews and Ratings

based on 21 reviews

4.2/5

Rating in categories

4.3

Skill development

4.4

Work-life balance

4.3

Salary

4.1

Job security

4.3

Company culture

4.1

Promotions

4.0

Work satisfaction

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