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Zomato Customer Support Executive Interview Questions and Answers
Zomato Customer Support Executive Interview Experiences
6 interviews found
Anonymous
I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.
There was topic given for group discussion with a time limit of 10 mins
(2 Questions)
- Q1. I was not able to attend it
- Q2. I was not selected for next round
Interview Preparation Tips
I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.
(6 Questions)
- Q1. Tell me about your self ?
- Ans. My name is vanshika .i am living im new delhi with my family ,i have complete my graduation in 2020 and if i have talk about my family member they are comprise of my mother two elders brother .and about my hobby i love to singing in free time and spending time with nature .
- Q2. What you understand by customer supports ?
- Ans.
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.
Customer support involves addressing customer inquiries and concerns
It includes providing product information, troubleshooting, and resolving complaints
Customer support can be provided through various channels such as phone, email, chat, or social media
The goal of customer support is to ensure customer satisfa...
- Q3. Why you want to join bpo ?
- Ans. I want to join BPO because it is growing industries in in india and i am keen to making my career in this field .
- Q4. Where you want to see you self after 5 years?
- Ans. After 5 years i want to see my self with this company on hire position and want to handling more responsibility.
- Q5. What is your salary expectation?
- Ans. As fresher i don't have practical knowledge so much so i have only theoretical knowledge so i am not expecting more it would be as company per norms .
- Q6. Anything you want to ask from me about this company and about work profile ?
- Ans. Yes ,what will be job role of the mine for this process for which i have been offered this job .
Interview Preparation Tips
I applied via Company Website and was interviewed in Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. My strength is positive attitude and my skills
(1 Question)
- Q1. My age my name my qualification my parents name
- Ans. My name is Rahul Karmakar my age is 18+ my qualification 12 pass out on 22 my father name is Usharanjan Karmakar
(4 Questions)
- Q1. My name my qualification my skills my job experience
- Q2. My job experience my strength
- Q3. My address my personal information
- Q4. My weeknss my name my date of birth my college name
Interview Preparation Tips
What people are saying about Zomato
I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.
(2 Questions)
- Q1. Self introduction in
- Q2. Other job experience
Interview Preparation Tips
Zomato interview questions for designations
I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.
Interview Preparation Tips
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Indiamart Intermesh
Artham Shravani
posted on 16 Jul 2024
(6 Questions)
- Q1. How to filter easy way of the candidate?
- Ans.
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
Assess communication skills through a mock customer interaction scenario.
Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.
Review customer service experience by asking about previous roles and responsibilities in custom...
- Q2. How to select the hard worker candidate?
- Ans.
Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
Look for candidates who have a track record of meeting deadlines and exceeding expectations.
Ask about their previous work experiences and how they handled challenging situations.
Consider their willingness to take on additional responsibilities and go the extra mile.
Evaluate their ability to prioritize tasks and manage the...
- Q3. What is bb&e-com?
- Ans.
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
Customer support software platform
Helps businesses manage customer interactions
Streamlines customer support processes
- Q4. What us customer handling?
- Ans.
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
Listening actively to customers' concerns and questions
Providing accurate and timely information or solutions
Maintaining a positive and helpful attitude
Resolving conflicts or issues effectively
Following up with customers to ensure satisfaction
- Q5. What you know about customer handling?
- Ans.
Customer handling involves effectively communicating with customers to address their needs and concerns.
Active listening to understand customer issues
Empathy to show understanding and care towards customers
Problem-solving skills to find solutions to customer problems
Patience to handle difficult customers calmly
Clear communication to provide information and updates to customers
Conflict resolution to resolve disputes and
- Q6. What is bb & e-com?
- Ans.
BB & E-com stands for Business to Business and E-commerce.
BB refers to Business to Business transactions between companies.
E-com refers to E-commerce, which involves buying and selling goods or services over the internet.
BB & E-com are important aspects of modern business operations.
Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
PolicyBazaar
Anand Yadav
posted on 12 Sep 2024
Good it was hr was friendly
(2 Questions)
- Q1. What is policybazaar
- Ans.
Policybazaar is an online platform that helps users compare and purchase insurance policies from various companies.
Online platform for comparing and purchasing insurance policies
Offers a wide range of insurance products such as health, life, car, and travel insurance
Provides users with quotes from multiple insurance companies to help them make informed decisions
Facilitates easy comparison of policy features, benefits,
- Q2. Why you want to join?
- Ans.
I am passionate about providing excellent customer service and believe my skills align well with the role.
Passion for helping customers
Strong communication skills
Previous experience in customer support roles
Desire to contribute to a team and company's success
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
(1 Question)
- Q1. What is meant by Justdial
- Ans.
Justdial is a local search engine website and app that provides information on businesses, products, and services in India.
Local search engine in India
Provides information on businesses, products, and services
Helps users find contact details, addresses, and reviews
Offers services like online booking, bill payments, and more
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Zomato Customer Support Executive Interview Process
based on 8 interviews
1 Interview rounds
- Resume Shortlist Round
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Zomato Customer Support Executive Reviews and Ratings
based on 21 reviews
Rating in categories
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