WNS Interview Questions, Process, and Tips

Q1. What are your roles and responsibilities how would u control shrinkage and attrition
Ans. 
Roles include overseeing operations, managing staff, controlling shrinkage and attrition.
• Implementing strict inventory control measures to reduce shrinkage

• Conducting regular audits to identify areas of potential shrinkage

• Training staff on proper inventory management techniques

• Implementing employee retention programs to reduce attrition

• Conducting exit interviews to understand reasons for attrition
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Q2. How good you are in excel and how would you achieve your sla's in tough situations
Ans. 
I am proficient in Excel and use advanced functions to meet SLAs in tough situations.
• I am highly skilled in Excel, including VLOOKUP, pivot tables, and macros.

• I prioritize tasks based on urgency and impact on SLAs.

• I constantly monitor and analyze data to identify bottlenecks and improve efficiency.

• I communicate effectively with team members to ensure everyone is aligned on priorities and deadlines.

• In tough situations, ...read more
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Q1. Difference between sum and SUMX
Ans. 
SUM calculates the sum of a column or expression, while SUMX calculates the sum of an expression evaluated for each row in a table.
• SUM is used to calculate the sum of a column or expression in Power BI.

• SUMX is used to calculate the sum of an expression evaluated for each row in a table.

• SUM is typically used with columns, while SUMX is used with tables or filtered tables.

• SUMX can be used to perform more complex calculat
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Q2. Define ROS in power BI
Ans. 
ROS stands for Return on Sales in Power BI.
• ROS is a financial metric used to measure the profitability of a company.

• It is calculated by dividing the net income by the total revenue.

• ROS is expressed as a percentage and is used to evaluate a company's efficiency in generating profits.

• For example, if a company has a net income of $100,000 and total revenue of $1,000,000, the ROS would be 10%.
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Q3. Define interaction mode in power bi
Ans. 
Interaction mode in Power BI allows users to interact with visualizations and explore data in a more dynamic way.
• Interaction mode can be accessed by clicking on the 'Focus mode' button in the top right corner of a visualization.

• In interaction mode, users can hover over data points to see more information, filter data, and drill down into details.

• Users can also use the 'Selection pane' to show or hide specific visualiza...read more
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Q4. Define different type of filters available in power bi
Ans. 
Power BI has various types of filters such as visual, page, report, drill-through, and slicer filters.
• Visual filters apply to a single visual or chart.

• Page filters apply to all visuals on a single page.

• Report filters apply to all visuals in a report.

• Drill-through filters allow users to navigate to more detailed data.

• Slicer filters allow users to filter data across multiple visuals.
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Q5. Define schema for n power bi
Ans. 
Schema for n Power BI is the structure of the data model used to organize and connect data sources.
• Schema defines the relationships between tables, columns, and measures.

• It helps in creating a logical model of the data.

• Schema can be created using Power BI Desktop or Power BI Service.

• Example: A schema for sales data may include tables for customers, products, and sales transactions.

• Schema can also include calculated col
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Mainly reasoning, maths and English.....not so hard

Q1. Tell me something about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in leading teams and managing projects

• Strong communication and interpersonal skills

• Proven track record of achieving targets and driving team performance

• Passionate about mentoring and developing team members

• Completed leadership training programs and certifications
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Q2. Roles and responsibilities of the last job
Ans. 
Managed a team of 10 customer service representatives, handled escalations, and implemented new training programs.
• Managed a team of 10 customer service representatives

• Handled escalations from dissatisfied customers

• Implemented new training programs to improve team performance
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Q3. What is money laundering
Ans. 
Money laundering is the illegal process of making large amounts of money generated by a criminal activity, such as drug trafficking or terrorist funding, appear to have come from a legitimate source.
• Money laundering involves disguising the origins of illegally obtained money by passing it through a complex sequence of banking transfers or commercial transactions.

• It typically involves three stages: placement, layering, ...read more
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Q4. What is anti money laundering
Ans. 
Anti money laundering (AML) refers to laws and regulations designed to prevent criminals from disguising illegally obtained funds as legitimate income.
• AML involves implementing policies and procedures to detect and prevent money laundering activities

• Financial institutions are required to verify the identity of customers and report suspicious transactions

• Examples of AML measures include customer due diligence, transacti...read more
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Q5. Stages of money laundering
Ans. 
Money laundering involves three main stages: placement, layering, and integration.
• Placement: The initial stage where illegal funds are introduced into the financial system.

• Layering: The process of separating the illegal funds from their original source through a series of complex financial transactions.

• Integration: The final stage where the laundered funds are reintroduced into the legitimate economy.

• Examples: Buying e...read more
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Q1. Normal question related to technology
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Q2. Cv Drilling , so prepare accordingly
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