WNS Senior Associate Consultant Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in consulting and project management.
• Over 5 years of experience in consulting and project management

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proven track record of delivering successful projects on time and within budget
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Q2. Skills that make you best fit for this role
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My strong analytical skills, attention to detail, and ability to work well in a team make me the best fit for this role.
• Strong analytical skills - able to analyze data and make informed decisions

• Attention to detail - ensures accuracy and quality in work

• Team player - collaborates effectively with colleagues to achieve goals
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Q1. What is Value Stream Mapping?
Ans. 
Value Stream Mapping is a lean management tool used to visualize and analyze the steps involved in delivering a product or service.
• It helps identify waste and inefficiencies in the process.

• It provides a clear picture of the current state and helps in designing a future state for improved flow.

• Commonly used symbols include process steps, inventory, delays, and information flow.

• Example: Mapping the steps involved in manu...read more
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Q2. What is CHI-Square Distribution?
Ans. 
CHI-Square Distribution is a probability distribution used in statistical tests to determine the significance of relationships between categorical variables.
• Used in hypothesis testing to determine if there is a significant association between two categorical variables

• Calculates the difference between observed and expected frequencies

• Commonly used in goodness-of-fit tests and tests of independence

• Example: Testing if the...read more
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Q3. Explain in detail the project you worked on in your Green Belt Certification
Ans. 
Implemented process improvements in a manufacturing plant to reduce defects and increase efficiency
• Identified key areas of inefficiency in the production process

• Utilized statistical analysis to pinpoint root causes of defects

• Implemented changes such as standardizing work instructions and training operators

• Monitored progress through data collection and analysis

• Achieved a 20% reduction in defects and a 15% increase in ov
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Q4. How would you approach a problem?
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I approach problems by breaking them down into smaller components, analyzing each part thoroughly, and then developing a strategic plan to address the issue.
• Identify the root cause of the problem

• Gather relevant data and information

• Brainstorm potential solutions

• Evaluate the pros and cons of each solution

• Develop a strategic plan to address the problem

• Implement the plan and monitor progress

• Adjust the plan as needed based
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Q5. How do you identify potential risks in a process?
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Identifying potential risks in a process involves thorough analysis and evaluation of each step to anticipate possible issues.
• Conducting a comprehensive risk assessment to identify potential hazards

• Analyzing past data and trends to predict future risks

• Engaging stakeholders to gather insights on potential risks

• Utilizing risk management tools and techniques such as SWOT analysis

• Creating contingency plans to mitigate iden
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Q6. What is FMEA?
Ans. 
FMEA stands for Failure Mode and Effects Analysis, a systematic method for identifying and preventing potential failures in a process or product.
• FMEA involves identifying potential failure modes, determining their effects, and prioritizing actions to address them

• It helps in proactively identifying and mitigating risks before they occur

• FMEA is commonly used in industries such as automotive, aerospace, and healthcare to ...read more
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Q7. How do you know if the process is stable and in control?
Ans. 
Process stability and control can be determined by analyzing variation in data points over time.
• Use statistical process control charts like control charts, run charts, or histograms to monitor variation.

• Look for patterns such as trends, cycles, or shifts in the data that may indicate instability.

• Calculate process capability indices like Cp, Cpk, Pp, or Ppk to assess how well the process meets specifications.

• Perform hyp...read more
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Q8. What are various tests for normal distribution?
Ans. 
Tests for normal distribution include Shapiro-Wilk test, Kolmogorov-Smirnov test, and Anderson-Darling test.
• Shapiro-Wilk test: Tests if a sample comes from a normally distributed population.

• Kolmogorov-Smirnov test: Tests if a sample comes from a specific distribution (e.g., normal).

• Anderson-Darling test: Tests if a sample comes from a particular distribution (e.g., normal).
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Q1. What were the top challenges you faced in your previous organization and how did you tackle it?
Ans. 
One of the top challenges I faced in my previous organization was managing a high volume of client requests within tight deadlines.
• Prioritized tasks based on urgency and importance

• Implemented efficient communication channels to streamline client requests

• Collaborated with team members to delegate tasks effectively

• Utilized project management tools to track progress and ensure timely delivery
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Q2. Explain in detail your previous process and your role
Ans. 
Managed client relationships, conducted market research, and developed strategic recommendations for business growth.
• Led client meetings to discuss project objectives and deliverables

• Analyzed market trends and competitor data to identify growth opportunities

• Collaborated with cross-functional teams to develop and implement strategic plans

• Prepared and presented client-facing reports and presentations

• Managed project timel
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Q3. How did you manage conflicts?
Ans. 
I managed conflicts by actively listening, understanding all perspectives, finding common ground, and proposing solutions.
• Actively listened to all parties involved to understand their perspectives

• Identified common ground and areas of agreement

• Proposed solutions that addressed the concerns of all parties

• Used effective communication and negotiation skills to resolve conflicts peacefully
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Q4. What process improvement initiatives you ran in your previous organization and what benefits did it bring?
Ans. 
Implemented Lean Six Sigma initiatives to streamline processes and reduce waste.
• Led a project to map out current processes, identify bottlenecks, and implement solutions to improve efficiency.

• Introduced standardized work instructions to ensure consistency and reduce errors.

• Trained team members on Lean Six Sigma principles to foster a culture of continuous improvement.

• Implemented visual management tools to track progres
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Q5. What is TQM?
Ans. 
TQM stands for Total Quality Management, a management approach focused on continuous improvement of processes and products.
• TQM involves all employees in the organization working together to improve quality

• It emphasizes customer satisfaction and meeting their needs and expectations

• TQM uses tools like Six Sigma, Lean, and PDCA cycle to achieve quality goals

• Examples of companies known for implementing TQM include Toyota a
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Q6. Why are you looking for a change?
Ans. 
Seeking new challenges and opportunities for growth in a different environment.
• Looking for new challenges to expand my skill set

• Seeking opportunities for career advancement

• Interested in exploring different industries or sectors
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Q7. How do you approach a process which has been underperforming since quite a time?
Ans. 
I would conduct a thorough analysis to identify root causes and implement targeted solutions.
• Conduct a comprehensive analysis to identify the root causes of underperformance

• Collaborate with team members to gather insights and perspectives

• Develop a strategic plan to address the identified issues

• Implement targeted solutions and monitor progress closely

• Regularly review and adjust strategies as needed to ensure improvement

• ...read more
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Q8. What were the reports you used to publish and which tools you used?
Ans. 
I used to publish financial reports using Excel and PowerPoint.
• Used Excel to analyze financial data and create tables and charts

• Utilized PowerPoint to present findings and recommendations

• Collaborated with team members to gather data and ensure accuracy
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Fluency in English and Be prepared for your introduction

Q1. How you know about this company?
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Q2. So whats your plans regarding your future?
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