Mumbai - Walk in Interview

Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.

Key Responsibilities
Responsible for outstanding customer service via over Phone, Emails, Chat mediums
Answers queries and provide resolutions in a respectful, helpful and responsive manner
Takes action to provide client / customer delight being within established service standards
Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
Is able to ethically upsell and cross sell a service / product to the customer
Adherence to shift schedule, team meetings and training requirements