WNS Associate Operations Lead Interview Questions and Answers

Q1. What is your notice period, and what is your current salary?
Ans. 
My notice period is 1 month, and my current salary is $60,000 per year.
• Notice period is 1 month

• Current salary is $60,000 per year
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Q2. What is your notice period?
Ans. 
My notice period is one month.
• Notice period is one month

• Standard notice period in the industry

• Can be negotiable based on circumstances
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Q1. What is an amortization entry?
Ans. 
An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.
• Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.

• They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.

• Examples of intangible assets that may require amortization entries include patents, trademarks,
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Q2. What is the process for recording a depreciation entry in accounting?
Ans. 
Depreciation entry in accounting involves allocating the cost of an asset over its useful life.
• Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)

• Debit the depreciation expense account and credit the accumulated depreciation account

• Adjust the book value of the asset on the balance sheet

• Repeat the process each accounting period until the asset is
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Q3. What are the types of reconstruction currently being undertaken?
Ans. 
Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.
• Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts

• Environmental reconstruction - restoration of ecosystems and habitats

• Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities

• Examples: rebuilding of New Orleans after Hurricane Katrina, ...read more
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Q4. What is your reason for seeking a job change?
Ans. 
Seeking new challenges and growth opportunities in a dynamic work environment.
• Looking for new challenges and opportunities for growth

• Seeking a more dynamic work environment

• Interested in taking on more responsibilities as an Assistant Manager
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Q5. What automation ideas have you implemented or suggested in your current processes?
Ans. 
Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.
• Introduced automated email notifications for order status updates to improve communication with customers

• Set up automated data backups to ensure data security and prevent loss

• Suggested implementing automated inventory management system to streamline operations and reduce manual e
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Q6. What is the accounting entry for prepaid expenses?
Ans. 
Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.
• Debit the Prepaid Expense account (asset account) to increase its balance

• Credit the Cash/Bank account or Accounts Payable account to decrease the balance

• As the prepaid expense is used up, it is recognized as an expense on the income statement

• Examples: Prepaid ren
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Q1. What is the amortization entry?
Ans. 
Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.
• Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.

• It helps in matching the expense of the asset with the revenue it generates.

• The entry typically involves debiting amortization expense and crediting accumulated amorti...read more
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Q2. What is your understanding of Lean?
Ans. 
Lean is a methodology focused on maximizing customer value while minimizing waste.
• Lean is about continuously improving processes to eliminate waste and increase efficiency.

• It involves identifying value from the customer's perspective and streamlining operations to deliver that value.

• Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).

• Examples of L...read more
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Q3. What is your understanding of Six Sigma
Ans. 
Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.
• Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.

• It uses statistical tools and techniques to measure and analyze process performance.

• The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...read more
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Q4. What are the techniques used in Six Sigma?
Ans. 
Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.
• DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.

• Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.

• Root Cause Analysis is a technique used to identify the underlying cause of a pr...read more
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Q5. What is a service level?
Ans. 
A service level is a metric used to measure the performance of a service provider in meeting customer expectations.
• Service level agreements (SLAs) define the expected level of service to be provided

• Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe

• Monitoring and reporting on service levels helps identify areas for improvement

• Example: A service ...read more
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Q6. What are Service Level Agreements (SLAs)?
Ans. 
SLAs are agreements between a service provider and a customer that outline the level of service expected.
• SLAs define the scope, quality, and responsibilities of the service provider.

• They include metrics such as response time, resolution time, and uptime guarantees.

• Penalties may be specified for failing to meet SLA requirements.

• Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t
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Q7. What automation ideas have you proposed for the current processes?
Ans. 
I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.
• Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency

• Suggested using workflow automation tools to streamline processes and reduce manual errors

• Recommended integrating AI for data analysis to improve decision-making and fore
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Q8. What is the case study regarding the entry for accrued expenses?
Ans. 
Accrued expenses refer to expenses that have been incurred but not yet paid.
• Accrued expenses are recorded as liabilities on the balance sheet.

• They are typically recognized at the end of an accounting period.

• Examples include accrued salaries, interest, and utilities.

• Accrued expenses are important for accurate financial reporting.
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Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
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Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
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Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
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Q1. How to reduce error count
Ans. 
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
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Q2. How to manage team
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Q1. What is your favorite movie, and can you describe it?
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Q2. Where do you want to travel why
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Q3. Describe your hobbies
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Q4. Describe your pet
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Q5. Can you work under pressure
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Simple maths reasoning computer knowledge

Mock call was there active listings skills

Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test