VOIZ Telecalling Executive Interview Questions and Answers

Mock test training is highly effective for improving communication skills.

Q1. Learning the best approach to handling Customer Relationship Management (CRM)?
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Q2. What is the process for making a deposition?
Ans. 
Deposition process involves taking sworn testimony from a witness outside of court.
• Schedule a deposition with all parties involved

• Administer the oath to the witness

• Ask questions to the witness, which are recorded by a court reporter

• Witness reviews and signs the transcript

• Transcript is used as evidence in court proceedings
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Q3. How to handle the customer feedback
Ans. 
Handle customer feedback by actively listening, empathizing, resolving issues, and following up.
• Listen actively to the customer's feedback without interrupting

• Empathize with the customer's concerns and show understanding

• Resolve the issue promptly and effectively

• Follow up with the customer to ensure their satisfaction

• Take feedback as an opportunity to improve service
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Q4. How-to handle the customer feelings
Ans. 
Handle customer feelings by actively listening, empathizing, and offering solutions.
• Listen actively to the customer's concerns and emotions.

• Empathize with the customer by acknowledging their feelings and showing understanding.

• Offer solutions or alternatives to address the customer's issues.

• Stay calm and composed, even if the customer is upset or angry.

• Follow up with the customer to ensure their satisfaction with the re...read more
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Q5. Preparation of Script
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Sales process how we speck to customer and how to handle to customer for there query and keep them happy...

Q1. Abt family and salary decision
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Q2. When you can join
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Q3. About job profile
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Q4. Provide fund and tax
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Q5. Joining date why you like to join
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