Vodafone Idea Service Desk Executive Interview Questions and Answers

Q1. Question about technical test
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Q2. Question about skill test
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Basic questions about technical work

Q1. How to install operating system?
Ans. 
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
• Insert the installation media (such as a USB drive or DVD) into the computer

• Restart the computer and boot from the installation media

• Follow the on-screen instructions to select language, partition the disk, and install the OS

• Wait for the installation process to complete and then restart the computer
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Q2. Difference between router & Switch
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Router connects multiple networks while switch connects devices within a network.
• Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

• Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

• Router can determine the best path for data packets to travel between networks, while swi...read more
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Q1. Self introduction
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Q2. Education details or work experience
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Q1. Fibre maintaining engineer
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Q2. Fibre all working
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Q3. All work in fibre like project, maintenance equipment install cabelling all types work in fibres
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Q1. Why do you want to work here?
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Q2. Looking for an opportunity to grow
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Q1. What is BGP, MPLS?
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BGP (Border Gateway Protocol) is a routing protocol used to exchange routing information across the Internet. MPLS (Multiprotocol Label Switching) is a technique for speeding up network traffic flow.
• BGP is used to make core routing decisions on the Internet.

• MPLS is used to speed up network traffic flow by allowing routers to make forwarding decisions based on labels instead of IP addresses.

• BGP operates between differen...read more
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Q2. What is the use of networking in a company?
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Networking in a company allows for communication, data sharing, resource sharing, and collaboration among employees and departments.
• Facilitates communication between employees, departments, and branches

• Enables sharing of resources such as printers, servers, and internet connection

• Allows for centralized data storage and access

• Facilitates collaboration on projects and tasks

• Enhances security through network monitoring and
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Q3. How would you define ports of a Router?
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Ports of a router are physical connection points that allow devices to connect to the network.
• Ports on a router can include Ethernet ports, USB ports, and WAN ports.

• Each port serves a specific function, such as connecting a computer or printer to the network.

• Routers may have different types and numbers of ports, depending on the model and manufacturer.

• Ports can be used for wired or wireless connections, depending on th
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Q1. Situation based question where detailed explanation is needed.
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Q2. What was the last task you have resolved?
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Q1. How many people directly reports to you?
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Q2. What would be the notice period you need to seve?
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Q1. Are you comfortable with the occasional travelling?
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Q2. How will you pacify an angry customer?
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Q3. How will you motivate the customers to stay on the network?
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Q1. Why you left your last job?
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Q1. What you have done last days?
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Q1. How can you manage irate customers?
Ans. 
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Seek help from a supervisor or manager if n
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