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Vodafone Idea
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Vodafone Idea Customer Service Officer Interview Questions and Answers for Experienced
Vodafone Idea Customer Service Officer Interview Experiences for Experienced
1 interview found
Interview Questionnaire
1 Question
- Q1. Self introduction and previous company details experience
Interview Preparation Tips
Interview questions from similar companies
I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. What are your hobbies
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
ACT Fibernet
Anonymous
posted on 29 Apr 2024
Selected
I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Why you left your last job?
(1 Question)
- Q1. What you have done last days?
(1 Question)
- Q1. How can you manage irate customers?
- Ans.
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
Stay calm and composed to defuse the situation
Listen actively to understand the customer's concerns
Empathize with the customer's frustration
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Seek help from a supervisor or manager if n
Selected
I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 3 interview rounds.
Logical reasoning maths and grammar. Moderate questions
You have to take mock call/chat as per your process.
(1 Question)
- Q1. An Ops manager will take your interview . Going to be a tough one
Interview Preparation Tips
Deepak Sharma
(1 Question)
- Q1. What's your daily routine
Customer Service Executive Interview Questions & Answers
Bharti Airtel
Anonymous
posted on 5 Mar 2021
I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What pay you want to work with us and how long will you stay?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Bharti Airtel
Anonymous
posted on 16 Jul 2021
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
- Q2. Q. Why do you want to join our company?
- Q3. Q. What are your strength?
- Q4. How would you handle the customer?
- Ans.
I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.
Listen attentively to the customer's issue
Show empathy and understanding towards their situation
Ask clarifying questions to gather more information
Offer a solution or alternative options
Ensure the customer is satisfied with the resolution
Follow up to ensure the issue
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me something about yourself??
Interview Preparation Tips
I applied via Company Website and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why should we hire you.?
- Ans.
BECAUSE I improve my skills in your company with works. I can learn new things I have patiency. My immediate goal is to get a job in a growth oriented company. I do work with smart attitude. I can take all responsibilities when required. I am a loyal. I have confident to improve my position
Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 18 Mar 2022
(3 Questions)
- Q1. Explain OSPF states.
- Ans.
OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.
OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.
During the Down state, the router has no OSPF neighbor relationships.
In the Init state, the router sends Hello packets to discover OSPF neighbors.
The 2-Way state is reached when the router receives a Hello packet from a neigh...
- Q2. Route Reflector how does it work.
- Ans.
Route reflector is a networking concept that allows for efficient distribution of routing information.
Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.
They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.
Route reflectors can be configured in a hierarchy, with multi...
- Q3. BGP scenario based questions.
(2 Questions)
- Q1. QinQ how does it work.
- Q2. Topology related questions.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
BGP attributes and some switching technologies.
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Vodafone Idea Customer Service Officer Reviews and Ratings
based on 7 reviews
Rating in categories
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Assistant Manager
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|  ₹5 L/yr - ₹15.5 L/yr |
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3.7k
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| ₹8.7 L/yr - ₹27 L/yr |
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| ₹7.3 L/yr - ₹29 L/yr |
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