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Vodafone Idea Customer Service Officer Interview Questions and Answers

Updated 15 Sep 2021

Vodafone Idea Customer Service Officer Interview Experiences

1 interview found

Customer Service Officer Interview Questions & Answers

user image Anonymous

posted on 15 Sep 2021

Interview Questionnaire 

1 Question

  • Q1. Self introduction and previous company details experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - To attend interview must be carry on resume

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Jio user image Anonymous

posted on 17 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself??
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't tell anything that you don't know just be simple they only want to know that your capable of speaking dont tell anything that you really dont know after that they will ask you about the things that say in your introduction so please tell what you actually like.

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
    • View 1 more answer
  • Q2. Q. Why do you want to join our company?
    • View 1 more answer
  • Q3. Q. What are your strength?
    • View 1 more answer
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Customer Service Executive Interview Questions & Answers

Jio user image Anonymous

posted on 20 Nov 2021

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What are your hobbies
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,give your answers in polite way without hesitation

Customer Care Executive Interview Questions & Answers

BT Group user image Deepak Sharma

posted on 27 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What's your daily routine
    • Add your answer

Customer Care Executive Interview Questions & Answers

BT Group user image Anonymous

posted on 31 Mar 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Logical reasoning maths and grammar. Moderate questions

Round 2 - Assignment 

You have to take mock call/chat as per your process.

Round 3 - One-on-one 

(1 Question)

  • Q1. An Ops manager will take your interview . Going to be a tough one
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself to be roasted. Interview process is though but once you crack it and get into BT, you can consider yourself to be lucky

Customer Care Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 8 Mar 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. How many percentage do you had in graduation?
  • Ans. 

    I graduated with a percentage of 85%, which reflects my dedication and hard work throughout my studies.

    • Consistently achieved high grades in core subjects, such as Marketing and Communication.

    • Participated in group projects that enhanced my teamwork skills, contributing to my overall academic success.

    • Engaged in extracurricular activities, which helped me develop leadership qualities alongside my studies.

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 29 Jan 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is ospf,and how to work.
  • Ans. 

    OSPF is a routing protocol used in computer networks to determine the best path for data to travel.

    • OSPF stands for Open Shortest Path First.

    • It is a link-state routing protocol.

    • It uses Dijkstra's algorithm to calculate the shortest path.

    • OSPF routers exchange information about their connected links to build a topology map of the network.

    • This allows the routers to determine the best path for data to travel.

    • OSPF is commonl...

    • Answered by AI
    Add your answer
  • Q2. Defrence between BGP and ISIS protocol
  • Ans. 

    BGP and ISIS are routing protocols used in computer networks.

    • BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.

    • BGP uses path vector protocol while ISIS uses link-state protocol.

    • BGP is more scalable and complex than ISIS.

    • BGP is used in the internet while ISIS is used in enterprise networks.

    • BGP supports both IPv4 and IPv6 while ISIS only supports

    • Answered by AI
    Add your answer
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 25 Dec 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Dec 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. STP and it's types OSPF BGP MPLS
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need knowledge of basic

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 2 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
    • Add your answer
  • Q2. Vsdfgdg ghsdfsd gfafdf
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
    • Add your answer
  • Q2. A
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.
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Vodafone Idea Customer Service Officer Salary
based on 9 salaries
₹1.5 L/yr - ₹3.5 L/yr
26% less than the average Customer Service Officer Salary in India
View more details

Vodafone Idea Customer Service Officer Reviews and Ratings

based on 7 reviews

2.8/5

Rating in categories

2.8

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2.7

Work-life balance

2.7

Salary

2.7

Job security

4.8

Company culture

2.6

Promotions

2.5

Work satisfaction

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